Themeforest Reviews 3,321

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers have expressed mixed feelings about the products offered. Some people have found them to be satisfactory, while others have reported issues such as broken themes and non-functional features. Consumer consensus is lacking, with significant disagreement among users regarding product quality. The opinions about the website are similarly varied, with no clear consensus emerging from the reviews. However, reviewers share negative sentiment and strong agreement concerning refunds, customer service, and payment processes. People report difficulties in obtaining refunds for unsatisfactory products. Some reviewers mention a lack of responsiveness and unhelpful support.

Based on these reviews

Rated 4 out of 5 stars

I dealt with Theme Forest several months ago for the UNCODE theme. I had to delete it and my WordPress for technical reasons. When I tried to validate my activation key, it was impossible (suppo... See more

Rated 4 out of 5 stars

Decent service, not bad though. There are alternatives at better price and higher quality, but this one has a lot of variety.

Rated 3 out of 5 stars

We've had a theme by themeforest/envato for a few years and ran into a few issues but for the most its been ok. We recently just used their paid support team for the first time, and while they fixed t... See more

Rated 2 out of 5 stars

You know, it really stinks I'm writing this because I actually do like this website. After I left a honest review about one of their sellers themes, they removed it to protect their reputation. We sho... See more

Rated 1 out of 5 stars

We've been using ThemeForest for years and all the products we've purchased have always worked well. However, our last product didn't work and was completely broken. We opened a dispute on PayPal for... See more

Rated 1 out of 5 stars

Their support is non-existent, basically selling any code that gets given to them and (plugins with "Pro features" that eventually don't work), stating that support is only offered by the author. No q... See more

Rated 1 out of 5 stars

I'd avoid at all costs. I bought a theme from TemplateTrip through Themeforest / EnvatoMarket. In the end, I requested a refund and TemplateTrip asked me to provide them with my Purchase Code. Bu... See more

Rated 1 out of 5 stars

I purchased a WordPress theme from Envato - Themeforest, and here's what happened. The theme is called Vankine - Insurance & Consulting Business, created by SteelThemes. As soon as I bought it, I wa... See more

Rated 1 out of 5 stars

Whenever you purchase a product - make sure to download it and store it somewhere, otherwise you will be greeted with: "Download not available - Item removed by either staff or the author" And... See more

Rated 1 out of 5 stars

I purchased a completely non-functional and broken theme. I received no support from the author or ThemeForest, and despite sending two emails, no one even bothered to respond. Unsurprisingly, I didn’... See more

Rated 1 out of 5 stars

I was with this company for many years and when they on sale broken and bad themes, which is often they never refund your money. then when you make a claim on them they block your account taking away... See more

Rated 1 out of 5 stars

I purchased a theme 15 years ago . . . Salient . . . which works and has great support, a good purchase . . . Ive renewed my annual support with Salient ever since. But thats were my positive ex... See more

Rated 1 out of 5 stars

I must say, this has been the worst customer service experience I’ve ever had. My web developer purchased the Rare Radio theme from your platform. He recommended buying it from his country of... See more

Rated 1 out of 5 stars

Worst theme seller ever. Zero customer service. Everytime sends upgrade and ask to pay when you have done 80%. Please do not use this evanto and themw forest. You will suffer somewhere for sure. No re... See more

Rated 1 out of 5 stars

Unfortunately, the updated theme I have downloaded from their website had a malware that redirected everyone to another page, which affected both my website's image (and my credibility with clients) a... See more

Rated 1 out of 5 stars

I recently uploaded my item to ThemeForest, and unfortunately, it was rejected. However, the feedback provided was incredibly vague, as no specific reasons or issues were mentioned regarding the rejec... See more

Rated 1 out of 5 stars

The after sales support is very low, gives me an answer few days after my request, I asked for a refund and didn't give to me.

Rated 1 out of 5 stars

I’m extremely disappointed with Envato Market (ThemeForest/CodeCanyon) due to their unethical and opportunistic handling of my account. They disabled my account... See more

Rated 1 out of 5 stars

46 purchase not available anymore basically payed for all and if you dont download never available again so wasting money and time because theme forest or envato can decide to remove item next day and... See more

Rated 1 out of 5 stars

I used to love Themeforest and Envato but a recent experience has made me want to warn anyone and everyone off using this platform to purchase themes. 1. I purchased a theme as well as ex... See more

Rated 1 out of 5 stars

Zero support, don't bother to reply to support tickets. Honestly - was with them since 2012. Down the drain it has gone. Skip.

Rated 1 out of 5 stars

After multiple attempts to leave a truthful, 1-star review regarding the Porto WooCommerce Theme, ThemeForest (Envato) has now removed it—3 times. All rem... See more


Company details

  1. Web designer
  2. Business-to-Business service
  3. Media company
  4. Online marketplace

Information provided by various external sources

Buy Website Templates and WordPress Themes from ThemeForest - the largest marketplace of its kind for Site Templates and CMS Themes.


Contact info

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hello Andy,

Hello Andy,

Good day! This is Carlo from Shopify Support Advisor Team. This is a follow up email regarding your Store Theme concern.

We did not get to talk further about your query, since our chat timed out. As a courtesy, we are sending you this email to extend our assistance and to get everything covered. I should be able to provide context on why you are unable to use that template in Shopify.

Shopify provides you the option to use themes in your store, with the premise that you use licensed ones that are directly installed/purchased from our Shopify Theme Store. We have free themes developed by us, each with the fundamental features you'll need to start an Online Shop - as well as paid themes that provide more complex customizations. That way, we can ensure that your storefront is created with licensed services, created by legitimate Developers.

In your case, you're using a Theme template that's coming from ThemeForest.

ThemeForest, TemplateMonster, ThemeSnap, and the like are considered as External Theme stores/services. These services definitely provide theme templates for sale, but the reason we do not allow them to work on Shopify is because most of the themes in their catalogs are coming from counterfeit or unlicensed themes that they exported and modified to make their own.In case you did not know, Themes are actually intellectual properties protected by DMCA - or The Digital Millennium Copyright Act. That means, you need a license to use these products which basically requires you to purchase the theme license.

If there's anything that you think you needed clarifications on or anything in mind about your business, never hesitate to reach us here in support, we're open 24/7. As always, have a lovely day and thanks for contacting us!

Best Wishes,

Carlo
Shopify | Support Advisor

29 April 2024
Rated 2 out of 5 stars

I have huge problems accessing help for…

I have huge problems accessing help for themes that I have purchased on theme forest. I can't log in (It tells me I have not purchased a theme, when I have the receipt in my inbox) and when I reach out for help I am told they can't help me with theme support because they are only a conduit.

19 April 2024
Rated 1 out of 5 stars

False Advertisement - No Return

Your author misrepresented their product and when we tried to get a refund (same day) we have been refused. No online market should be built upon forcing the customers to keep blatantly mis-advertised products. We won't be back if we can help it. This is truly frustrating.

23 April 2024
Rated 2 out of 5 stars

Themeforest policies keep prices high…

Themeforest policies keep prices high due to volume license prohibition. I like using Avada for WordPress themes but, unlike Divi, they don't provide any discount for multiple sites. Avada says this is due to Envato Market policies. I maintain over 100 sites and Avada licenses for all would run over US$7200, whereas a $250 volume license from a competitor would cover them all and more.

23 April 2024
Rated 2 out of 5 stars

Very cluttered

Very cluttered. Hard to navigate. Had to change code lines to fix problems (for example change footer logo). Do not recommend.

23 April 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look