I’ve been an investor with the Melton Building Society for several years and recently opened an on-line account. They were happy to take a cheque, cash it and then afterwards wrote to me asking me for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I liked the interest rate very much. Applying for the account on line was unsuccessful rejected for no apparent reason. I phoned and told an application form would be forwarded, no reason given for re... See more
Company replied
I have been trying to speak with them for weeks now. Some selections simply close the call. I have emailed and it takes ages to respond and then I am not able to talk to someone about my mortgage.... See more
Company replied
I have had contact from Melton B.S and they have tried their best to put things right. They also explained the reason behind their initial decision and a little about some recent problems they were ha... See more
Company replied
Company details
Written by the company
The Melton is a modern, mutual building society that has been serving the people of Melton Mowbray and the surrounding area since 1875. Our success is built on being an independent, mutual society, that places customers (or members) at the heart of everything we do. Being a mutual means we don’t have to pay shareholders dividends. So we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
Contact info
Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB, Melton Mowbray, United Kingdom
- 01664 414141
- melton@mmbs.co.uk
- www.themelton.co.uk
3.5
Average
254 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
Very helpful staff guided me through bereavement process to advise on way forward in handling late father's accounts. Readily enabled access to father's funds to pay for his funeral. Thank you.
9 July 2026
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review, we're really sorry to hear of your recent bereavement.
We're pleased to hear that our team were available to support you at this difficult time, please do let us know if there is anything we can do to support you further.
Regards
Kayleigh
Reply from Melton Building Society
Thank you for choosing Melton Building Society Andrew.
Regards
Kayleigh
Excellent
Excellent, accessible location in high street.
Friendly, knowledgeable & helpful staff.
Saving like it used to be with a modern approach.
2 July 2026
Unprompted review
Reply from Melton Building Society
HI Suzanne,
Thank you for taking the time to leave us a review.
We're delighted that you found our colleagues helpful.
Thank you for choosing Melton Building Society.
Regards
Kayleigh
Excellent Customer service
The Customer service has been second to non, Whenever you go in to the Grantham branch, everyone is happy to help and deal with any questions that are asked of them. I have had exceptional service from Rosemary and she has helped and guided me through my recent bereavement, with professionalism , care and empathy, she had so much knowledge and helped me to get my accounts all in order I can’t thank her enough.
6 July 2026
Unprompted review
Reply from Melton Building Society
Hi Sarah,
Thank you for sharing your experiences with our Grantham Branch.
We're really sorry to hear about your bereavement, we are glad that Rosemary and the team have been able to support you during this difficult time.
Please dont hesitate to contact us if you need anything further, and we hope to see you in branch again sometime soon.
Many thanks,
Kayleigh
Reply from Melton Building Society
Thank you for choosing Melton Building Society Diane.
Regards
Kayleigh
How lovely walking down Grantham High…
How lovely walking down Grantham High Street today hearing Melton Band outside the society. It made a great banking experience even better with the music. The staff inside were friendly and helpful
4 July 2026
Unprompted review
Reply from Melton Building Society
Hi Laura,
Thank you for visiting our Grantham branch and sharing your experience with us.
We'll be sure to share your lovely comments with the Grantham team and of course Melton Band! We're delighted to have shared their mnusical talents with Grantham High Street this weekend.
Thanks
Kayleigh
Lovely seeing The Melton Band today in…
Lovely seeing The Melton Band today in Grantham, really brightened my day. Nice to see community music being supported - well done Melton Building Society
4 July 2026
Unprompted review
Reply from Melton Building Society
Thank you Melanie.
We are proud of our long running association with Melton Band along with our other community partnerships. We're glad that you were able to enjoy their talents at our Grantham branch.
We hope to see you again soon!
Kayleigh
Excellent service
Went in to close an old account today. James was extremely friendly and helpful, and also gave me some options to transfer money to their own accounts. Unfortunately these were not the right fit for me, but James was understanding. Amazing service.
3 July 2026
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We're are of course sorry to see you go, but we are pleased that James was helpful in reviewing whether we had anything suitable for your needs. We hope you may be able to consider Melton Building Society in the future.
Regards,
Kayleigh
Always first class attention from…
Always first class attention from members of staff in the branch
3 July 2026
Unprompted review
Reply from Melton Building Society
Thank you for choosing Melton Building Society, and for taking the time to leave us a review.
Regards
Kayleigh
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff.
It’s great to be able to talk to a human being at a counter rather than an AI chatbot. Personal interactions mean much more than we realised when the world started moving towards online conversations. I love the fact that The Melton Building Society still values the things that I do.
1 July 2026
Unprompted review
Reply from Melton Building Society
Hi Jules,
Thank you for such a lovely review.
We hope you continue to enjoy your visits to us. Our teams value your presence in branch, so thank you for visiting us!
Kayleigh
Zena was a great help today with me
Zena was a great help today with me. She went up and behold to help me with some worries I had about my children’s young savers. One lovely woman.
2 July 2026
Unprompted review
Reply from Melton Building Society
Hi Ellie-May,
Thank you for taking the time to leave us a review.
We're so glad that Zena was able to help you with your concerns about your childrens accounts. Please dont hesitate to reach out to us if you need any further support.
Thanks
Kayleigh
Always a pleasure !
Always a pleasure !! Staff very friendly and helpful!!
Especially Maria!!😀
1 July 2026
Unprompted review
Reply from Melton Building Society
Hi Gary,
Thank you for taking the time to leave us a review and for choosing Melton Building Society.
Regards
Kayleigh
Great customer service at Bourne Melton Building society
The Melton Building Society team in Bourne are really approachable and welcoming.
The financial advice I received was extremely good and they structured it really well getting me thinking about short/medium and longterm financial goals.
I genuinely feel they are thinking about what I need rather than whats best for the business which is always the worry with the larger banks.
I thoroughly recommend going to the Bourne Melton building society as, by being local, you get to see the same great team and you are genuinely a customer not just a number to them
1 July 2026
Unprompted review
Reply from Melton Building Society
HI Matt,
Thank you for taking the time to leave us a review.
We'll be sure to share your comments with the team at Bourne.
We hope you continue to enjoy saving with Melton Building Society.
Thank you
Kayleigh
Wasted my time to try and open a fixed…
Wasted my time to try and open a fixed rate savings account. After taking my time to fill out all the info - the button to submit the application is broken (I then tried a second browser).
One has to wonder what sort of imbeciles are running this bank's website.
29 June 2026
Unprompted review
Reply from Melton Building Society
Hello Emma,
We're sorry to hear you have found the online application process challanging.
We upgraded to this platform alongside our new core operating system towards the end of last year. Despite our best preparations, the magnitude of the change has led to some unexpected issues.
We are gathering feedback all the time; however, we always welcome more. If you would be happy to share more about your experience. You can email us using marketing@mmbs.co.uk.
In the meantime, we would like to assure you that we are focused on improving customer experience and are working closely with our developers.
Thank you,
Kayleigh
Satisfied employees understand how to improve business.
As a present customer unable to operate the online system to reinvest so knowing they had a branch on Grantham High Street made a successful visit to a very pleasant, professional employee. I doubt if many uk businesses first ask their employees how they can improve performance.
17 June 2026
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to give us a review.
We consult with our operational teams regularly to identify and understand any challanges they or our customers are facing, There is also a variety of ways our colleagues can proactively provide our senior leadership teams with suggestions for improvement whether that be in our processes or our customer's experience.
We'll be sure to let Grantham know what a great job they're doing.
Thank you,
Kayleigh
I liked the interest rate very much
I liked the interest rate very much. Applying for the account on line was unsuccessful rejected for no apparent reason. I phoned and told an application form would be forwarded, no reason given for regection of form completed on line. Form completed exactly as online. Accepted and account opened promptly. Staff very helpful and professional.
11 June 2026
Unprompted review
Reply from Melton Building Society
Hello Max,
Thank you for taking the time to leave us a review.
Very occasionally, for a variety of reasons, we may need to complete an online application manually, we apologise for any inconvenience this caused you.
We are glad that you were able to to succesfully progress your application with our team, and that you found them helpful.
We hope your savings journey with us is smooth sailing from here on out.
Thank you,
Kayleigh
Professional and friendly staff
I have always had a professional and friendly service when I have been into the Melton branch. They are always smiling and happy to help.
17 June 2026
Unprompted review
Reply from Melton Building Society
Hi Stuart,
Thank you so much for reviewing your experience with our Melton Branch.
We'll be sure to make sure to share this with them.
Thank you for chossing Melton Building Society!
Kayleigh
Excellent customer service
I have to go to the Oakham branch regularly to sort out a cheque for my Mum’s care fees.The staff are always very friendly & helpful ; today James,as usual was efficient & delightful to deal with.Good old fashioned customer service,which is sadly on the decline these days.PLEASE don’t close this branch 🙏
26 June 2026
Unprompted review
Reply from Melton Building Society
Hello,
Thank you so much for your 5 star review!
We'll be sure to share your feedback with James and the team.
We're absolutely commited to our presence on the high street so we hope to se you in branch again soon.
Thank you for choosing Melton Building Society
Kayleigh
Great service in Grsntham
Very professional and personable service from Dawn in the Grantham branch. A friendly and helpful person giving advice and efficient service.
26 June 2026
Unprompted review
Reply from Melton Building Society
Thank you Michael.
We'll share your feedback with Dawn, and hope to see you in branch again soon.
Many thanks,
Kayleigh
Reply from Melton Building Society
Hi Gary,
Thank you for taking the time to leave us a review, and for choosing Melton Building Society.
We'll be sure to share your review with Zena.
Regards
Kayleigh
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.