The Mortgage Branch Reviews 57

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Ade and the team at the Mortgage Branch were incredibly helpful when we re-mortgaged our property. They were helpful, communicative and made the process easy and stress free. We would thoroughly recom... See more

Rated 5 out of 5 stars

The best mortgage advisors we could have asked for! I can’t thank David and his team enough. We bought our first home with them six months ago, and the experience was truly excellent thanks to thei... See more

Rated 4 out of 5 stars

Excellent service, Ade kept me in touch through all the stages of the process.

Company replied

Rated 5 out of 5 stars

Sam and his amazing team are absolutely incredible at what they do. They helped us to negotiate a fantastic mortgage deal and gave us the reassurance we needed during times of uncertainty. After... See more

Company replied

Company details

  1. Finance broker

Written by the company

About The Mortgage Branch Based in central Cheltenham, The Mortgage Branch is one of Cheltenham’s leading mortgage brokers. Having brokered mortgages in areas throughout the town and across the UK. The Mortgage Branch offers specialist mortgage advice and brokerage for clients of all property types and values from first-time buyers, through to portfolio landlords and Limited Company buy-to-let mortgages. Our team of dedicated mortgage brokers are highly experienced in navigating the complexities of finding favourable interest rates and securing the right mortgage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

57 reviews

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Rated 5 out of 5 stars

Excellent experience

Ade and the team at the Mortgage Branch were incredibly helpful when we re-mortgaged our property. They were helpful, communicative and made the process easy and stress free. We would thoroughly recommend them and use again in the future.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

The best mortgage advisors we could have asked for!

The best mortgage advisors we could have asked for! I can’t thank David and his team enough. We bought our first home with them six months ago, and the experience was truly excellent thanks to their support.
David was incredibly patient and professional throughout, always taking the time to answer our countless questions and explain everything clearly. Their online system for uploading documents is also fantastic - so easy to use and incredibly convenient, which made the whole process even smoother for us. Buying your first home can feel overwhelming, but we felt completely reassured knowing we were in such good hands.
I wouldn’t hesitate to recommend them to anyone, thank you all for everything!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful mortgage advice

Sam and his team were absolutely fantastic throughout our mortgage and house-buying journey. As first-time buyers, we had a lot of questions, and they were consistently patient, clear, and incredibly supportive at each step. They took the time to explain the process in a way that made us feel confident and informed, whilst not putting us under pressure.

Thanks to their expertise and guidance, I wouldn’t hesitate to recommend the Mortgage Branch to anyone looking for a knowledgeable, responsive, and genuinely caring mortgage adviser.

1 December 2025
Unprompted review
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Reply from The Mortgage Branch

Thank you so much for this wonderful review! It means a great deal to us all at The Mortgage Branch. Buying your first home is such a big milestone, and we're so pleased that Sam and the team were able to make the journey feel manageable and stress-free.Congratulations on your new home, and thank you for recommending us, we truly appreciate it!

Rated 5 out of 5 stars

Remortgage

Sam was very helpful and professional made the whole experience of remortgaging easy and stress free

11 February 2026
Unprompted review
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Reply from The Mortgage Branch

Thank you so much for your kind words! We're thrilled to hear that Sam made your remortgaging experience easy and stress-free. We really appreciate you taking the time to share your review!

Rated 5 out of 5 stars

An absolute pleasure to work with all…

An absolute pleasure to work with all the members of The Mortgage Branch. Rick is outstanding, with his help and advice to obtain the correct lender and greatly helps on the follow through. Sam and Sammie are a wonderful help in the administration department.
I would defiantly use them again

12 February 2026
Unprompted review
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Reply from The Mortgage Branch

Thank you so much for this lovely review! We'll be sure to pass your feedback on. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Exceptional Service from the Mortgage Branch

David Knight and the team are exceptional and very professional to work with. They dealt with our re-mortgage in a timely and professional manner and were able to secure a lower rate a day after the base rate was reduced by the Bank of England without causing any delays with our new lender. I would thoroughly recommend the Mortgage Branch.

5 January 2026
Unprompted review
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Reply from The Mortgage Branch

Thank you for your wonderful review! We're thrilled that David and the team could secure you a better rate and handle your re-mortgage so smoothly. We really appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

2nd time using the Mortgage branch

First time was for a purchase. This time was for a remortgage. I’m Very happy with the service received on both occasions. The team will hold your hand and follow up with solicitors etc until completion. Cannot ask for better service. Big thank you.

1 December 2025
Unprompted review
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Reply from The Mortgage Branch

Thank you for your kind review, we are very pleased to know that you couldn't ask for better service

Rated 5 out of 5 stars

The Mortgage Company

What an amazing job this company do. During a very stressful time Sam supported me, despite a few knock backs, he never gave up. He explored every avenue to find the correct mortgage for my circumstances. I cannot thank him and company enough for all that they have done. I would highly recommend them.

22 September 2025
Unprompted review
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Reply from The Mortgage Branch

Thank you very much for your kind review and your recommendation of Sam.

Rated 5 out of 5 stars

Excellent service again

Excellent service again, quick and easy. Will definitely be in touch with Sam and the team when we move.

11 November 2025
Unprompted review
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Reply from The Mortgage Branch

Thank you for your kind review. We look forward to speaking with you again when you move.

Rated 5 out of 5 stars

Sam is the best mortgage advisor i've…

Sam is the best mortgage advisor i've ever worked with. She understood my requirements, and took action straight away, finding me the right product in record breaking time!
I made my enquiry on Monday and had the offer by Thursday!
She is a credit to the team and the branch. Thank you Sam!

24 October 2025
Unprompted review
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Reply from The Mortgage Branch

Thank you for your lovely review. We are pleased that Sam could provide you with the right product in record breaking time!

Rated 5 out of 5 stars

My experience with them is nothing…

My experience with them is nothing short of amazing. Sam was really patient and took the time to explain everything throughout the purchase. I will highly recommend

19 September 2025
Unprompted review
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Reply from The Mortgage Branch

We are so happy to see that your experience was nothing short of amazing! Thank you for saying you would recommend The Mortgage Branch and your kind review.

Rated 5 out of 5 stars

Sam and his amazing team are absolutely amazing

Sam and his amazing team are absolutely incredible at what they do.

They helped us to negotiate a fantastic mortgage deal and gave us the reassurance we needed during times of uncertainty. After our first move fell through, they helped us continually until we found our new home!

Honestly couldn’t recommend them highly enough! Thank you!

2 October 2025
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

Thank you for your kind review, we are happy to know that you would recommend The Mortgage Branch.

Rated 5 out of 5 stars

We had an excellent experience with The…

We had an excellent experience with The Mortgage Branch Cheltenham. The team did an amazing job with regular follow-ups and clear guidance throughout the process. From the start, everything was handled professionally, and we always felt supported.

They also assigned us a dedicated case handler who kept everything well-organized and ensured our application was tracked step by step. This made the whole process smooth and successful, and we are really pleased with the outcome of our mortgage.

Highly recommend their service!

16 September 2025
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

Thank you very much for your kind review, we're very pleased to know that you had an excellent experience.

Rated 5 out of 5 stars

Great communication

Extremely well communicated through the process

4 September 2025
Unprompted review
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Reply from The Mortgage Branch

Thank you for your 5 star review, we are pleased to know that you received great communication throughout the process

Rated 5 out of 5 stars

Superb customer service

From the outset of our remortgage, the team at The Mortgage Branch were so helpful, professional and clearly experts in this field. I would highly recommend them to anyone looking to buy their first home or remortgage. Our experience was great from start to finish.

2 September 2025
Unprompted review
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Reply from The Mortgage Branch

We are so pleased to know that you received superb service from the people at The Mortgage Branch! Thank you so much for your kind review. It's lovely to know that your experience was great from start to finish

Rated 5 out of 5 stars

Fantastic service

Sam who I was put in contact with from a different estate agent was so helpful answering my many questions and so understanding that when we dis find our dream home we decided to still go ahead with the Mortgage Branch. The process was smooth and he really got us the best deal possible on our mortgage and when the bank of England dropped their rate a week before us signing on the house he ensured we got the new rate all in time. Honestly couldn’t be happier with the service!

22 August 2025
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

Thank you for your lovely review. We are pleased that you have received fantastic service. Congratulations on your new home!

Rated 5 out of 5 stars

great experience!

Me and my partner recently purchased our first home. The team at the mortgage branch were brilliant and always on hand to help, would highly recommend!

27 August 2025
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

Thank you for your 5 star review, we are pleased to know that you have had a great experience and that you would highly recommend our services. Congratulations on your new home!

Rated 5 out of 5 stars

A huge thank you to Sam Lucy for…

A huge thank you to Sam Lucy for helping me get a mortgage arranged. He went above and beyond and I am truly grateful for all of his help. I would defo recommend this company to anyone

20 August 2025
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

Thank you for your kind review. We are so pleased that you have been happy with Sam Lucy's service

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