I have a mortgage with the company and this was a further borrowing application. Jake Scane was helpful calm and went through all my options and rates etc and there was no pressure. He had emailed me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tilly was incredibly helpful and was fantastic right from our very first conversation. She gave clear, honest information, was really easy to talk to. Even with just one call, I already feel confident... See more
Company replied
I spoke to two people. The first to discuss my eligibility for a mortgage product that I found online and then the second being the consultant later on that day. Both were clear, succinct and patient... See more
Company replied
Laura McBurney was amazing! She was able to help me complete all the information by telephone because I am very bad at technology and I didn't have access to a computer. Laura was very patient an... See more
Company replied
Company details
- #14 of 25 best companies in Mortgage Lender
- #62 of 104 best companies in Financial Institution
About The Mortgage Works
Written by the company
The Mortgage Works is the buy to let lender of Nationwide Building Society.
Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.
We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.
Contact info
Pipers Way, SN38 1NW, Swindon, United Kingdom
- www.themortgageworks.co.uk
4.6
Excellent
3k reviews
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Very good customer service.
13 July 2026
Reply from The Mortgage Works
We are truly delighted to hear about your positive experience with our customer service. We always strive for excellence.
Reply from The Mortgage Works
We are happy to hear about your positive experience with our customer service. We always strive for excellence.
Very clear and comprehensive coverage…
Very clear and comprehensive coverage of the information required. Helpful, friendly and supportive staff.
6 July 2026
Reply from The Mortgage Works
We're so pleased to hear that you found the information clear and comprehensive. It's wonderful to know that our staff provided helpful, friendly, and supportive service.
Reply from The Mortgage Works
We're so glad to hear that you found the process easy to navigate. We truly appreciate your positive feedback!
Excellent
My particular contact Ernesta Clayton, showed a clarity of information with an acceptable knowledge of products.
As en experienced landlord over the past 30 years I was pleased to find somebody who's capability was sufficient, but who also was prepared to defer to more senior or knowledgeable staff members when the need arose.
9 July 2026
Reply from The Mortgage Works
We are delighted to hear about your positive experience with our team member. We appreciate you acknowledging their product knowledge and willingness to collaborate with senior staff when needed. Your feedback is truly valued.
My 5 years fixed with mortgage works…
My 5 years fixed with mortgage works has come to an end and i gave them a call to find out my options. I spoke to sarah , Her ID p511696. she was very helpful and explained to me all the products. I have taken time to review them all and did the switch myself via online portal. It was super simple. Thank you Sarah and TMW.
13 July 2026
Unprompted review
Reply from The Mortgage Works
We are so pleased to hear about your positive experience with us. It's wonderful to know that our colleague was helpful in explaining your options and that the online process was straightforward. We appreciate you sharing your feedback!
Unenthusiastic staff can't be bothered
Just had our buy to lets transferred over. I have had to call TMW twice and both times sadly spoken to staff members with little to none basic customer service skills. No please, No thank you and speaking as though they really cannot be bothered. This type of attitude puts me off calling companies, as I am by habit polite, and bad manners especially when you are being paid to provide a service is unacceptable.
13 July 2026
Unprompted review
Reply from The Mortgage Works
We appreciate you sharing your experience. We are truly sorry to hear that our service did not meet your expectations regarding customer service etiquette. We are reviewing our training to ensure all interactions are consistently polite and helpful.
The staff was very professional and the…
The staff was very professional and the experience was very good
10 July 2026
Reply from The Mortgage Works
We appreciate your kind words! We are delighted to hear that our staff's professionalism contributed to such a positive experience for you. Thank you for sharing your feedback.
I had to organise a mortgage redemption…
I had to organise a mortgage redemption statement at very short notice due to disorganisation on my solicitors side. TMW staff were polite, helpful and clear, and managed to get one issued within a couple of hours. Amazing customer service in all the time they've been my lender.
9 July 2026
Unprompted review
Reply from The Mortgage Works
We're so happy to hear our team could assist you quickly with your mortgage redemption statement. We appreciate you sharing your positive experience with us!
Clear concise information
8 July 2026
Reply from The Mortgage Works
We appreciate you sharing your positive experience!
I contacted and talked with someone who…
I contacted and talked with someone who was very knowledgeable and very helpful.
8 July 2026
Reply from The Mortgage Works
We're so pleased to hear that the person you spoke with was knowledgeable and helpful. We appreciate you sharing your positive experience!
Gordon was knowledgeable,kind
Gordon was knowledgeable,kind, respectful and understood my needs and how to meet my requirements.
8 July 2026
Reply from The Mortgage Works
We're delighted to hear that our team member was knowledgeable, kind, and understood your needs! Thank you for sharing your positive experience with us.
Really friendly and efficient
Really friendly, easy and really quick service many thanks to the assistant
6 July 2026
Reply from The Mortgage Works
We're delighted to hear that you experienced such friendly, easy, and quick service. We truly appreciate you taking the time to share your positive feedback!
Excellent service
Tilly was very good to work with. She explained everything well and was very helpful & efficient.
1 July 2026
Reply from The Mortgage Works
We're delighted to hear that our team member provided such a positive experience. It's wonderful to know that their explanations were clear and that you found them to be helpful and efficient.
Neil Jacob,
Neil Jacob,
Seriously impressive, quick, direct, keeps it simple and breath of fresh air to work with!
8 July 2026
Reply from The Mortgage Works
We're so happy to hear that our straightforward approach and efficiency made a positive impression. We truly appreciate your kind words!
Beth was very helpful.
30 June 2026
Reply from The Mortgage Works
We're so happy to hear that our team member provided such helpful assistance. We truly appreciate you sharing your positive experience with us.
Professional and friendly staff
Professional and friendly staff with a relatively straight forward process, however the process can be improved by letting the applicant know what information is required prior to the call with the Mortgage Works staff, especially when some of the information required goes back many years.
6 July 2026
Reply from The Mortgage Works
We appreciate your feedback regarding our process. We understand that knowing what information is needed beforehand would greatly improve your experience, especially for historical data. We are actively reviewing our communication to ensure applicants are better prepared for calls.
I was pleasantly surprised by how…
I was pleasantly surprised by how seamless and dynamic the process was. Just stick to the guidelines and it becomes truly effortless. Highly recommended.
25 June 2026
Reply from The Mortgage Works
We're so pleased to hear that you found the process seamless and dynamic! It's wonderful that following the guidelines made it truly effortless for you. Thank you for your high recommendation!
Reply from The Mortgage Works
We are so pleased to hear you found our service to be perfect and professional. Thank you for your kind words!
Very good customer service and delivery
Very good customer service and delivery. Very knowledgeable and friendly staff. Richard Buttling was more than helpful to sort out our mortgage application and very efficiently.
3 July 2026
Reply from The Mortgage Works
We're delighted to hear about your positive experience with our customer service and delivery. It's wonderful to know our staff were knowledgeable and friendly, and that your mortgage application was handled efficiently.
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