The Moving Portal Limited Reviews 

425
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and praise the friendly staff for their incredibly helpful and supportive attitude. Reviewers appreciate the prompt communication and regular updates received via text, email, and the online portal at every step. Some reviewers were happy with the comprehensive, in-depth reports that clearly explained all findings and outlined necessary next steps. People also noted that the surveyors were extremely thorough, taking extra time to follow up with phone calls to discuss concerns. Consumers found the entire process exceptionally smooth and reassuring, turning a potentially stressful situation into a remarkably easy experience.

What people talk about most

Service

Clients share positive opinions on service, highlighting an efficient, fast, and professional process from... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, speed, and professionalism... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, straightforward, and easy... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the quick responses,... See more

Customer communications

Reviewers highlight positive aspects of contact, expressing appreciation for the proactive communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the Moving Portal whilst helping me resolve and issue with the surveying company. They are always quick to respond to emails, always answer the phone and everyone I spoke with was... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from The Moving Portal…would highly recommend. I was kept up-to date via their easy to understand portal and emails at every stage, and my lever 3 building survey was extrem... See more

Company replied

Rated 5 out of 5 stars

Andrew was great. Very helpful and insightful for an after visit chat to a human, just to talk through his findings. The content of the level 3 report at near 60 pages is thorough and covers almost... See more

Company replied

Rated 5 out of 5 stars

Survey was easy to sort and they discussed in full the different levels instead of trying to upsell like other companies. Afterwards my surveyor called and went through the whole survey with me, putti... See more

Company replied


Company details

  1. Property Surveyor
  2. Chartered Surveyor
  3. Surveyor

Written by the company

Services: At the Moving Portal we operate a national panel of RICS Chartered Surveyors throughout England, Wales and Northern Ireland. The Moving Portal receive instructions from Mortgage Brokers, Independent Financial Advisors, Estate Agents and Solicitors. We provide RICS Home Surveys Level 2, Level 3 and Independent Valuations, allowing a simple and easy customer journey for our mutual clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(425)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kept me informed throughout the whole…

Kept me informed throughout the whole procedure. Surveyor telephoned me after the survey to explain salient points ahead of receiving the report. This was comprehensive and will be of great use to me. Very satisfied with the service.

22 June 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave a review, we really appreciate your positive feedback. We are happy to hear you were satisfied with the service you received. If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

Great service

Really simple to book, and the survey was carried out very quickly. Tom called before he went to the property to see if I had any concerns. He wrote a really detailed report and followed up with a call a few days later to go through it and answer all of my queries. I can't fault the customer service and would definitely use this company again.

15 June 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave us a review !
We are pleased to hear you were satisfied with the service you received. If we can be of any help in the future, please do not hesitate to contact us.
We wish you all the best!

Rated 5 out of 5 stars

Really positive experiences

Really positive experiences, the staff I spoke with were lovely and explained everything really well. The app is great as you can track the progress and leave messages, to which a response is really quick.
I would definitely recommend this company as being value for money, professional and providing excellent customer service 👍

3 June 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to leave us a 5 star review and recommending our services!
We really appreciate your positive feedback and we're please to hear you are happy with the service you received. We take pride in knowing our customers are happy with the service they received !
Please do not hesitate to get in contact with us if we can be of any help in the future!

Rated 5 out of 5 stars

Great for people who need extra support

Easy to use and so helpful. Answers all your questions easily for you and in plain terms without over loading you with legal jargon

16 June 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to leave us a 5 star review!
We really appreciate your positive feedback and we're please to hear you are happy with the service you received.

Rated 5 out of 5 stars

Highly recommended.

An extremely smooth and worry free transaction. Staff considerate and helpful. Highly recommended.

15 June 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave us a review and recommending us !
We are pleased to hear you were satisfied with the service you received. If we can be of any help in the future, please do not hesitate to contact us.
We wish you all the best!

Rated 5 out of 5 stars

High quality and efficient service from…

High quality and efficient service from booking to getting the report back

18 June 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave us a positive review! We really appreciate your feedback and we are pleased to hear you are happy with the service you were provided with.
Please do not hesitate to get in contact with us if we can be of any help in the future!

Rated 5 out of 5 stars

Highly recommend The Moving Portal

Highly recommend The Moving Portal. A very detailed report followed up by a phonecall to make sure we're satisfied with the service.

5 June 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave us a 5* review! We are pleased to hear you are happy with the service provided, and we really appreciate your feedback.
If we can be of any help in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Great experience, no notes

The Moving Portal took care of facilitating an apartment survey/inspection and the whole process was really smooth, quick, and straightforward. Would recommend to anyone!

4 June 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to leave us a 5 star review!
We really appreciate your positive feedback and we're please to hear you are happy with the service you received.

Rated 3 out of 5 stars

Portal showed the wrong date, but the survey was good.

Surveryor did a good job no complaints there.
However, the survery was done a week later then in it said in the portal with no update till the day of survey.

5 June 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to review our services, we really appreciate this! We are sorry to hear the portal showed the incorrect date and the report was uploded longer than expected, we will ensure to raise this with the team to ensure going forward this does not happen again.

Rated 5 out of 5 stars

This is the second time i have used The Moving Portal

This is the second time i have used The Moving Portal. Both times i have been really pleased. It was promptly booked and the day before the survey Amanda phoned me, also the day of the survey she called with a brief outline of her findings. Amanda said i would have the report by the end of the week but i actually got it the next day!! I was kept up to date with emails from the company from start to finish. i would highly recommend you use this company.

2 June 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to leave us a review!
We really appreciate your positive feedback and we're please to hear you are happy with the service you received.
If we can be of any help in the future, please let us know and we will be more than happy to help.

Rated 5 out of 5 stars

Amazing service and people

I was blown away by the service offered by the Moving Portal. Within a few hours of being referred to them by my mortgage advisor, they had made contact with me to introduce themselves and confirm my requirements, and organised my Level 2 Survey. I'm so glad I used their service. They saved me so much time and effort. The survey was also carried out swiftly and with great results. Highly recommend. Thank you so much for your help!

21 May 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave us a review!
We are pleased to hear you were satisfied with the service you received - we take pride in knowing our customers are happy!
If we can be of any help in the future, please do not hesitate to contact us.
We wish you all the best!

Rated 4 out of 5 stars

Great service from Liz

Great service from Liz, however, due to the constant almost harassment I’ve had to leave a trustpilot review, I’m dropping a star. I work extremely long hours and while trying to buy a house alone, it’s extremely unnecessary to be calling the amount I have been. I was told I’d receive a follow up call 3 days after the report which never happened either.

29 April 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave us a review!

We are sorry to hear you weren't happy with the volume of calls you received and didn't receive a post-survey call. We will ensure to take this feedback onboard. If you require any further assistance in the future, please let us know and we will be happy to help.

Rated 5 out of 5 stars

Needed a survey completed quickly

Needed a survey completed quickly. These guys delivered.

15 May 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave us a review!
We are pleased to hear you were satisfied with the service you received. If we can be of any help in the future, please do not hesitate to contact us.
We wish you all the best!

Rated 5 out of 5 stars

Excellent survey

We received a very thorough and in depth report received the next day from our level 2 survey being conducted by Mark. Couldn’t recommend more, everything was explained thoroughly with photos to provide us with the best knowledge possible before buying our property.
Many thanks again.

15 May 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Great service

Great service, updated all the way through

15 May 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave your 5-star review, we really appreciate your feedback.
We wish you all the best!

Rated 5 out of 5 stars

Amazing Service - Highly Recommended

I would like to recognise Harry, who I initially spoke with before proceeding with the terms of engagement. He was incredibly friendly, professional, and patient, answering all of my questions without hesitation. His approach immediately put me at ease.

The company as a whole has been fantastic. Communication has been excellent throughout, and the online portal - complete with regular updates, made the entire process straightforward and stress free. As first time buyers, we found the survey extremely helpful. Even though we ultimately chose not to proceed with the purchase, the level of detail provided has given us far more confidence and a much clearer understanding of what to look for when viewing future properties.

Thank you so much for your support. I highly recommend The Moving Portal and will absolutely be using it again.

29 April 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal and for your 5 star review, we really appreciate this!
We are happy to hear you are satisfied with the service we provided. We take pride in knowing our customers are happy with the service they have received. If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout. Kept up to date with text messages and emails.
Surveyor David Woodward at e surv was very helpful when I called him with several questions.

1 May 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

I would recommend

Easy. Very simple to use and I’ve used a couple of times, asking for the same surveyor and received a great service. Based on my experience, I would highly recommend.

21 April 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to review our services, we really appreciate this!
We are happy to hear that you were satisfied with the service you received.
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

This is an amazing company

This is an amazing company. I should always go with them because they provided thorough information and do their job marvelously. They saved me from entering a property that could have cost me a lot of money if I had purchased it. They actually uncovered serious issues that were hidden behind the plaster boards, which I really, really appreciate. They saved me a lot of money before I proceeded with this property, and I ended up spending more after the purchase because of the issues highlighted from the initial inspection. I will definitely be using them again and I highly, highly, 1000% recommend them.

29 April 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave us a review, we really appreciate your positive feedback and 5 star review! We are happy to hear you were satisfied with the service you received.
If we can be of any help in the future, please let us know and we will be more than happy to help.

Rated 5 out of 5 stars

A thorough survey with a clear report

A thorough survey with a clear report, plus a follow-up call to answer questions relating to the survey report, made the process a great experience.

29 April 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave your 5-star review. We are happy to hear you are satisfied with the service you received . If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look