Perfect! Oh my gosh these products are my favorite! Fast shipping and so carefully packaged I was impressed! I purchased two of my favorites – Sriracha tahini dressing and medium buffalo sauce along w... See more
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We are extremely happy with our order. The variety of the sauces we purchased have made cooking really fun and brought great flavor to many of our favorite dishes! We are so happy knowing we can add s... See more
Excellent customer service & product! Bought a bottle of the mustard BBQ sauce from a local store that went out of business. When I opened the sauce the lid was damaged making it unsafe to consume.... See more
The MEDIUM Buffalo Dipping and wing sauce or MILD Buffalo and wing sauce for beginners or with SENSITIVE DIGESTION has no onion and no garlic and 0g sugar ingredient. I love it. I used it in chili wi... See more
Company details
Information provided by various external sources
The New Primal pioneered grass-fed jerky in the US years ago and has since emerged as a tour de force brand, crossing categories with clean-lable condiments, helping to lead a Whole30-based better-for-you movement across grocery stores nationwide.
Contact info
297 Seven Farms Drive, Suite 201, 29492, Charleston, United States
- customerservice@thenewprimal.com
- www.thenewprimal.com
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This company hasn't invited their customers, so reviews may not be representative
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Our order was fantastic
Our order was fantastic. The original was lost so they promptly sent out a new one. All of our items were delicious and we were excited to try some new things!
I love everything I’ve tried!
Excellent whole 30 foods
Great customer service, great products! Will order from them again.
EVERYTHING is good!
EVERYTHING is good!
The Wasabi Coconut Aminos is my go-to for sushi and I never leave my house without beef sticks.
The delivery was super fast love your…
The delivery was super fast love your products!
Can't say enough great things about…
Can't say enough great things about these guys. Not only is the product exceptional, so is the customer service that comes along with it.
Great company and great products!
Great company and great products!! Hot Buffalo is my absolute favorite sauce.
Not only do they have a strong mission…Not only do they have a strong mission but their products are incredible with nutrient dense ingredients
Not only do they have a strong mission but their products are incredible with nutrient dense ingredients
Love all their products
Love all their products. They don't have a sauce or a turkey stick that you won't love!
Amazing products
Amazing products, fast shipping. I’m very pleased with everything I’ve ordered. I ordered the new Smokey BBQ sauce and it’s so good. Already ordered a second bottle.
Amazing
I am in absolute love with the bbq thins. So much so I ate them ALL in one day 🤦🏼♀️
I had been enjoying the new Primal…
I had been enjoying the new Primal products for a few years now, I got a few bags of the beef jerky which didn't taste right and we're very chewy into difficult to swallow, I reported that to the company and they responded by sending me other products to try and enjoy. What a fantastic company and what fantastic customer support! Thank you so much I am a customer for life

Reply from The New Primal
New Primal Continues To Impress
I love all New Primal products and keep them regularly stocked in my home, but their buffalo ranch dressing is my new obsession. It is absolutely perfect. It is the best buffalo flavor taste I’ve ever had and mixed with the ranch, it takes it to a whole other level. I cannot recommend it more! It shipped in a very protected box as well, so it arrived in perfect condition. Their new products keep getting better and better.
Customer service has been amazing
Customer service has been amazing. I had an inquiry, got a fast & friendly response. I really appreciate the personalized care for my favorite, must-have ketchup!
Everything about New Primal is awesome
Everything about New Primal is awesome. The New Primal sauces got me through so many Whole30's early on! I learned very quickly I could make recipes and foods just as delicious if not more with Whole30 Approved products. We don't even think about other sauces and dressings and the Beef Thins are my favorite snacks!
My clients love these products too and I enjoy introducing them to the wonderful world of flavor that awaits!
I gave it 2 stars
I gave it 2 stars, because I had a bad bottle, that was suppose to be replaced. During shipping, evidently the bottle was damaged and sent back to the company. I haven’t received a replacement as of yet. Otherwise I love the product!
Product arrived quickly and we love all…
Product arrived quickly and we love all your sauces!
Delicious!!
Delivery was fast! The turkey sticks and the sauces are really delicious! I’m almost out already!!
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