The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... See more
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Company details
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We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
Contact info
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, United States
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
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Replied to 48% of negative reviews
Typically takes over 1 month to reply
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I still have not received my board
I still have not received my board, and NO communication from RV Fridge Guys.

Reply from RV Fridge Guys

Reply from RV Fridge Guys
Great service
Finding the part on the website was easy, as well as ordering. Prompt delivery.

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Reply from RV Fridge Guys
Your company did great with my order
Your company did great with my order, but it wasn't what I needed. I called and was told that the part I needed was no longer made, so I'm out of luck.

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Reply from RV Fridge Guys
Easy to order and quick delivery of the…
Easy to order and quick delivery of the refrigerator.

Reply from RV Fridge Guys
The shipping is the reason for the 2…
The shipping is the reason for the 2 stars.
It took a week to get the part.
You need to work at getting your shipping speeded up.
I need to get my refrigerator up and running and instead ordered the part from amazon.
It took 2 days and was in my hand.

Reply from RV Fridge Guys
Great pricing, matched by awesome service!
The pricing was very fair and actually significantly more affordable than virtually every other quote that I received for the new refrigerator.
A noteworthy bonus was the fact that the shipping was included in the price.
Delivery was quick and professional.
Very pleased.

Reply from RV Fridge Guys
Found the right part with fast delivery…
Found the right part with fast delivery
Unfortunately my frig was beyond repair so I’m going to be able to use the parts ordered. I will be reaching out for return policy

Reply from RV Fridge Guys
If an item is unavailable or not in…
If an item is unavailable or not in stock, setup your system so the part is unavailable for purchase. This would prevent having to go through a refund process. This would apply to purchases being shipped to another country. Make customer aware that you do not ship parts to Canada from the US.

Reply from RV Fridge Guys
Delayed shipping
It’s hard to write a review since I haven’t yet received the part that I ordered almost three weeks ago

Reply from RV Fridge Guys
I really need these parts and later got…
I really need these parts and later got email explaining ( waiting shipment ) which really meant they were back ordered 5-6 weeks. You charged me $47.00 for a burner tube that I bought yesterday from Amazon and will be here today. Oh yes, I paid $15.00 for the same tube ! Going to be hunting for 2 weeks and really need fridge and can't wait 5-6 weeks.

Reply from RV Fridge Guys
Quick to reply and offer help
I needed a part for our camper fridge, I wasn't sure which one and the customer service person suggested a different part and it was the one I needed.

Reply from RV Fridge Guys
I had mixed experiences with this…
I had mixed experiences with this company at first I was pretty upset because of some technical issues but they were ultimately my fault and at first it seemed like it was gonna be a bad experience however I trusted the process and it worked out better than I could’ve hope. I ordered a part and my autofill on my phone shipped to the wrong address.. I went thru the process and went through the customer service department, tho it took a lil bit to get it resolved my part finally arrived to my current address and the part was EXACTLY what I was needing. I’m veryyyy pleased with this company and I would recommend using their products if something happens just trust the process and go through the right channels and be patient. I read some of the negative reviews on here and I can’t say I had the same experience. Understand this is a buisness and some times grey areas take time to resolve.

Reply from RV Fridge Guys
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