RV Fridge Guys Reviews 

763
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that navigating the website is straightforward, making it simple to locate specific replacement components for their appliances. Many buyers also note receiving items promptly that match their descriptions and fit their equipment properly. However, some customers also noted frustrating delays in receiving their shipments and difficulties reaching support representatives. A few other people also felt that clearer communication regarding backordered items and shipping timeframes would greatly improve the purchasing process. Some buyers occasionally experienced unexpected issues with incomplete orders or incorrect product details listed online.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as many reviewers highlight that components... See more

Order

Customers had ambiguous experiences with order processes, as some reviewers praised the website for making it... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some consumers experiencing significant... See more

Customer service

Users describe negative interactions with customer service, highlighting that phone calls and voicemails go... See more

Website

Reviewers highlight ambiguous aspects of website performance, as some consumers found finding parts and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... See more

Rated 3 out of 5 stars

Shipping wasn’t efficient and I had no choice but to select shipping that was more than the item cost. Three items came in three separate boxes for one order and at different times. Other than that -... See more

Company replied

Rated 4 out of 5 stars

The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... See more

Rated 2 out of 5 stars

We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... See more


Company details

  1. Auto parts shop
  2. also in
  3. Car accessories shop

Written by the company

We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.


Contact info

3.4

Average

TrustScore 3.5 out of 5

763 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.4

All reviews

(763)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I still have not received my board

I still have not received my board, and NO communication from RV Fridge Guys.

22 October 2025
RV Fridge Guys logo

Reply from RV Fridge Guys

Jim, it looks like you placed your order on the 3rd. The lead time was 2-3 weeks. There will not be an update until you've waited the estimated lead time for us to get this order to you. The order has been placed on your behalf and there are no issues.

Rated 5 out of 5 stars

Fast Shipping

Fast Shipping, Product was in A1 shape when arrived

20 October 2025
RV Fridge Guys logo

Reply from RV Fridge Guys

Thanks, Thomas! Glad you got the part quickly

Rated 1 out of 5 stars
RV Fridge Guys logo

Reply from RV Fridge Guys

Philip, it looks like you placed your order last week. The lead time was 2-3 weeks. There will not be an update until you've waited the estimated lead time for us to get this order to you. The order has been placed on your behalf and there are no issues.

Rated 5 out of 5 stars

Great service

Finding the part on the website was easy, as well as ordering. Prompt delivery.

1 November 2025
RV Fridge Guys logo

Reply from RV Fridge Guys

Glad to hear it was a good experience, Cindy!

Rated 3 out of 5 stars

Haven't received parts yet

Haven't received parts yet. Guess I'll review later.

30 October 2025
RV Fridge Guys logo

Reply from RV Fridge Guys

Totally understand, Jeff. This is an auto populated Email. Look forward to getting your full review when you get the part.

Rated 5 out of 5 stars

Your company did great with my order

Your company did great with my order, but it wasn't what I needed. I called and was told that the part I needed was no longer made, so I'm out of luck.

27 October 2025
RV Fridge Guys logo

Reply from RV Fridge Guys

Glad you got the part but sorry that it wasn't what you needed!

Rated 2 out of 5 stars

The shipping is the reason for the 2…

The shipping is the reason for the 2 stars.
It took a week to get the part.
You need to work at getting your shipping speeded up.
I need to get my refrigerator up and running and instead ordered the part from amazon.
It took 2 days and was in my hand.

3 October 2025
RV Fridge Guys logo

Reply from RV Fridge Guys

Sorry for the delay there, Randal. It looks like this part had to be special ordered which explain the delay. Our shipping times for parts in stock is typically 2-3 days.

Rated 5 out of 5 stars

Great pricing, matched by awesome service!

The pricing was very fair and actually significantly more affordable than virtually every other quote that I received for the new refrigerator.
A noteworthy bonus was the fact that the shipping was included in the price.
Delivery was quick and professional.
Very pleased.

2 October 2025
RV Fridge Guys logo

Reply from RV Fridge Guys

Thanks, James!

Rated 1 out of 5 stars

If an item is unavailable or not in…

If an item is unavailable or not in stock, setup your system so the part is unavailable for purchase. This would prevent having to go through a refund process. This would apply to purchases being shipped to another country. Make customer aware that you do not ship parts to Canada from the US.

10 October 2025
RV Fridge Guys logo

Reply from RV Fridge Guys

If a part is unavailable for purchase, we do not let you order it. For some larger items that have to go across the border, unfortunately a freight forward needs to get involved. Sorry for the poor experience.

Rated 3 out of 5 stars

Delayed shipping

It’s hard to write a review since I haven’t yet received the part that I ordered almost three weeks ago

28 September 2025
RV Fridge Guys logo

Reply from RV Fridge Guys

Eric, sorry for the early message here on a review. It's just an auto populated message. I checked and your order is in the queue, no issues.

Rated 2 out of 5 stars

I really need these parts and later got…

I really need these parts and later got email explaining ( waiting shipment ) which really meant they were back ordered 5-6 weeks. You charged me $47.00 for a burner tube that I bought yesterday from Amazon and will be here today. Oh yes, I paid $15.00 for the same tube ! Going to be hunting for 2 weeks and really need fridge and can't wait 5-6 weeks.

10 October 2025
RV Fridge Guys logo

Reply from RV Fridge Guys

Sorry about the delay there, David. We can't speed that process up but as for price, there are aftermarket companies coming into the mix for some of these component parts. Glad you got it fixed!

Rated 5 out of 5 stars

Quick to reply and offer help

I needed a part for our camper fridge, I wasn't sure which one and the customer service person suggested a different part and it was the one I needed.

26 September 2025
RV Fridge Guys logo

Reply from RV Fridge Guys

Glad to hear that, Abby!

Rated 5 out of 5 stars

I had mixed experiences with this…

I had mixed experiences with this company at first I was pretty upset because of some technical issues but they were ultimately my fault and at first it seemed like it was gonna be a bad experience however I trusted the process and it worked out better than I could’ve hope. I ordered a part and my autofill on my phone shipped to the wrong address.. I went thru the process and went through the customer service department, tho it took a lil bit to get it resolved my part finally arrived to my current address and the part was EXACTLY what I was needing. I’m veryyyy pleased with this company and I would recommend using their products if something happens just trust the process and go through the right channels and be patient. I read some of the negative reviews on here and I can’t say I had the same experience. Understand this is a buisness and some times grey areas take time to resolve.

15 October 2025
Unprompted review
RV Fridge Guys logo

Reply from RV Fridge Guys

Thank you for the kind words! I'm glad we could right the wrong and get you back underway.

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