THE ONE GROUP Reviews 18

TrustScore 2.5 out of 5

2.7

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Company details

  1. Recruitment

Written by the company

Job searching can be a minefield, but working with us can make navigating the obstacles much easier. As a candidate, you'll be guided through the recruitment process from the initial application. We pride ourselves on the long-term relationships we build with our candidates. This helps us to assist you with your career throughout your working life. We offer tailored recruitment solutions across Accountancy & Finance, HR, IT, Marketing & Creative, Office Support, Sales and Technical & Engineering.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Emailed Kieron

Emailed Kieron, didnt respond for about a week, then said I'll ring you tomorrow. Never heard from him by call or email since. Probably 3 months. Girlfriends used these before, wont again.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you So much

Rachael was super helpful and completely supportive and secured me the perfect job. She listened and continually checked up to make sure everything was perfect. Awesome experience.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Communication is always first class

Over the past couple of years, I have partnered with The One Group and entrusted them to fill important roles for the business, which they did every time successfully! Communication is always first class. From a client perspective, I’ve always felt very listened to and looked after. Highly recommend this agency.

1 December 2023
Unprompted review
THE ONE GROUP logo

Reply from THE ONE GROUP

Thank you so much for this lovely review!

Rated 5 out of 5 stars

A real honest,non pushy recruitment…

A real honest,non pushy recruitment business with a strong ethical core. The consultants are knowledgeable and communicative and I wouldn’t hesitate to recommend them for all recruitment needs.

29 November 2023
Unprompted review
THE ONE GROUP logo

Reply from THE ONE GROUP

Thank you for this great review!

Rated 5 out of 5 stars

I’ve partnered with The One Group for a…

I’ve partnered with The One Group for a number of years on a range of training and networking projects. Always a pleasure to work with the team! 😀

29 November 2023
Unprompted review
THE ONE GROUP logo

Reply from THE ONE GROUP

Thanks, Shaun, we love working with you!

Rated 5 out of 5 stars

Exceptional Collaboration Experience

Having connected with Leanne and the team at a prior marketing event, I was thrilled to collaborate with them on a LinkedIn live. Becca and Leanne were not only supportive but also highly efficient and organised. Their approach put me at ease during both the pre-prep and the workshop. I'm looking forward to future collaborations in 2024 and can't wait to use their marketing recruitment services when seeking a new contract next year.

21 November 2023
Unprompted review
THE ONE GROUP logo

Reply from THE ONE GROUP

Thanks, Karina. We really enjoyed partnering with you. We look forward to collaborating more in the future.

Rated 5 out of 5 stars

I have used The One Group several times…

I have used The One Group several times over the past 14 years to fill numerous vacancies in most areas of business. The team always work hard to find good candidates and we still have a number of very long stading staff members who were recruited via The One Group. In addition the team have raised a staggering sum for a very good local cause, they really do care

28 November 2023
Unprompted review
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Reply from THE ONE GROUP

Thank you for the amazing review, Daryl.

Rated 5 out of 5 stars

Highly recommend ...

Highly recommend ...

A fantastic group of highly dedicated team, from across the departments and regions covered. Always going above and beyond sharing experience and knowledge. Their continued commitment in supporting charities is humbling, supporting many charities over the years and everyone wants to be involved. Their ambition 'can do attitude' is contagious. The biggest thank you to each and everyone at The One Group.

10 November 2023
Unprompted review
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Reply from THE ONE GROUP

Thank you so much for this lovely review, Annette.

Rated 5 out of 5 stars

First class!

I had an exceptional experience with The ONE Group as their client. The customer service was outstanding, demonstrating a level of professionalism and responsiveness that sets them apart. Their ability to source and deliver excellent candidates was impressive, meeting and even exceeding my expectations. I highly recommend The ONE Group for their top-notch recruitment services.

28 November 2023
Unprompted review
THE ONE GROUP logo

Reply from THE ONE GROUP

Thank you so much for your positive review, Ben.

Rated 5 out of 5 stars

Such an inclusive company

Such an inclusive company

Working with TOG their focus is on development and raising awareness not only for potential candidates but also for organizations. I've worked with TOG for several years and have found them incredibly approachable and reliable! Thanks for all you do!

24 November 2023
Unprompted review
THE ONE GROUP logo

Reply from THE ONE GROUP

Thank you for such a lovely review, Julie. It is a pleasure to work with you.

Rated 1 out of 5 stars

AVOID THIS AGENCY

AVOID THIS AGENCY. They are useless and simply do not care about individuals who lives and careers they are messing around with. I have had numerous terrible experiences with the PETERBOROUGH branch of this company. I was (first) interviewed and was successful in gaining a second interview. The One Group young lady who was recruiting for role couldn’t be bothered to arrange a date for my second interview, kept stringing me along, didn’t reply to emails or take my phone calls, says a lot really. When she did have the decency to contact me, the role had been filled. Jaw Dropping really, as she told me the feedback was excellent and the company were really impressed and were eager to see me for a second interview. I asked what happened and why she didn’t set me up for a second interview, no reply to email or phone calls, talk about avoidance tactics. Absolutely useless. YOU ARE PLAYING AROUND WITH PEOPLES LIVES AND CAREERS and you just don’t give a care in the world.

15 February 2023
Unprompted review
Rated 5 out of 5 stars

I had a fab experience with the one…

I had a fab experience with the one group. I applied for a job, got a call from Karl Tomkinson. He talked me through the 2 roles, he listened to what I was looking for. 2 weeks later (if that) I have got a job that’s perfect for me & exactly what I’ve been looking for & more! Karl even asked if I wanted any help prepping for interviews or if I had any questions at any time! He’s been more than supportive & absolutely brilliant. Thanks Karl!

24 March 2023
Unprompted review
Rated 1 out of 5 stars

Horrible Agency

Terrible agency! I have never been so badly treated! Listen to this one, because believe me no other agency will treat you like the ONE Group! I was booked for an interview by Lucy Atkin. A few minutes before I was to leave for my interview Karl Tomkinson phones to tell me the interview has been cancelled because the night before their client was so blown away by another candidate that their clue offered the candidate the job! So my interview was for late afternoon, why was I not informed in the morning about my interview was cancelled?
People, don't even try to get a job through this agency, you will be treated like a number and not a person because this agency just wants to make their targets, they don't care about you! I wouldn't trust them!
I am sp disgusted at how I was treated. Lucy Atkin couldn't even inform me, she asked her colleague Karl to call me instead. I could have been driving to my interview by then! So disappointed!

17 February 2023
Unprompted review
Rated 5 out of 5 stars

Kam at the One Group delivered…

Kam at the One Group delivered fantastic service in placing my in my new role. He was supportive, efficient and put himself out there to get all my questions answered. I would definitely recommend the one group recruitment consultants

20 December 2022
Unprompted review
Rated 1 out of 5 stars

do not respond to emails

Have emailed serveral times over a few years about roles, the lastest they emalied me and asked me to give an idea of what I was looking for, I did this and then saw a role on Indeed I could be interested in, emailed Sundeep to ask where it was based, who once again has not replied. a very strange unprofessional way to go on.

9 July 2021
Unprompted review
Rated 1 out of 5 stars

WARNING - please read!

WARNING - please read before working with this company!

Contract was terminated via whatsap message by Antony Baker, contractual notice has not been paid.

Complete lack of communication once contract ended.  We had to chase Antony Baker several times over a 2 week period, when i finally got through to Antony he was very rude and unprofessional and even said he was p*ssed off because i had sent him a message asking for an update regarding my notice period being paid or would have to take legal action.

All forms of communication have been screenshot and saved if anyone needs proof. Legal action is now going to be taken.

16 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
I was speaking with Lucy Thorp and she was extremely helpful in finding me a job. She organised the interview and I started there the following week 😊 she also came out to the site I was working at and introduced herself. Highly recommend getting in touch with her if your looking for a job!
I will stay with "the one group" in future. 10/10

11 March 2020
Unprompted review
Rated 1 out of 5 stars

Don't waste your time with this…

Don't waste your time with this company!

They have called me, asked a million questions, asked me to send a CV, etc. Then I have never heard a single word from them. They did not even bother to reply to my email in which I have asked for an update. This is one of those companies that make people hate searching for a new job and I genuinely hope they will go out of business - the sooner the better!

19 September 2019
Unprompted review

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