Pro: 1. Prompt delivery. 2. Well-made pen. 3. Smooth writer. Con: Difficult to find the right sized ink converter.
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent quality and prompt service superb engraving. This is my second purchase from Lily and her team whose advice on what to choose was extremely well advised. The Parker is marvellous and... See more
Company replied
Wonderful pen company. I have purchased several Cross Foutains, my favourite! Topping up your ink cartridges is much more money saving here rather than at Amazon!
The journal was purchased as a gift and looked great. It has some slight damage which happened in transit but I contacted the customer service team who arranged a replacement. It arrived and was perfe... See more
Company details
- #31 of 35 best companies in Stationery shop
- #24 of 29 best companies in Art supply shop
- #289 of 374 best companies in Gift shop
- #42 of 46 best companies in Promotional items
About The Online Pen Company
Information provided by various external sources
Since starting out in 2006, The Online Pen Company has grown from a small, specialist fine-writing retailer, to a market leader in pens, stationery and art supplies. Now with worldwide shipping, a team of committed and enthusiastic staff and a range of over 7,000 products, all whilst still maintaining the easy to use, simple to deal with values we were founded on.
Whether you're looking for luxury ballpoint, rollerball or fountain pens as gifts, restocking the office or home with pencils, fineliners, marker pens and highlighters or ready to get creative with crayons, pastels, chalk and colouring, we should have something for you, and a whole lot of other stuff too.
Contact info
Unit 5 Barracks Road, Sandy Lane Industrial Estate, DY13 9QB, Stourport-on-Severn, United Kingdom
- 01299 826744
- pens@theonlinepencompany.com
- www.theonlinepencompany.com
4.3
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
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Good choice and description.
9 April 2026
Great service
Great service. Ballpoint refills not available at other outlets but good price here and in use just two days after putting in the order. Couldn’t be better. Thanks.
2 May 2026
Unprompted review
Product arrived quickly and was great…
Product arrived quickly and was great quality. However, the gift tag was handwritten and I could have done that myself and not had to pay for it.
21 March 2026
Great online shop for all things pen…
Great online shop for all things pen related.
My pen was not in stock and communication when I chased was quickly responded to.
24 March 2026
I recently ordered a Rotring 0.25…
I recently ordered a Rotring 0.25 drawing pen nib but found it did not work properly. I thoroughly cleaned it and filled with new ink but still it did not function properly. I have never had a problem before with these pens and suspect a faulty batch. I cannot find the company's email to alert them to this problem.
16 March 2026
Reply from The Online Pen Company
Hi,
I am so sorry to hear this.
Our email address is pens@theonlinepencompany.com
If you would like to pop us an email with your order details we can get this resolved for you.
Kind regards,
Customer Service.
prompt delivery
13 March 2026
Speedy service.
20 February 2026
Good experience
The ordering was straightforward as was the payment.
My order was delivered within timescale & not overly packaged.
The products were well made & do what they are intended to do …… write.
They are well balanced and comfortable to use.
Would definitely recommend this company😊
2 March 2026
I found what I wanted.
I found what I wanted, ordered it, and it did the job I wanted. Thank you.
1 March 2026
Item did not arrive - but fixed
Item did not arrive but The Online Pen Company very thoughtfully got in touch to let me know they had refunded me.
Very good customer service and I would use them again.
27 March 2026
Reply from The Online Pen Company
Hello,
I am so sorry to hear you're order has not arrived with you.
We have issued a full refund and a member of the team has contacted you to confirm and offer our support further.
Kind regards,
The Online Pen Company.
Finally found what I was looking for....
Having searched many many sites looking for the perfect visitors book, I finally found one on the Online Pen Company. It looks very expensive for the money and I am delighted.
9 February 2026
Papermate Pen Refills
Needed to find refills for my old Papermate pen - quite tricky I’ve found. I can buy a pack of 2 from a certain other online site but I go through them so quickly I wanted to find somewhere that sold multipacks. Hip hooray! Pack of ten from Online Pen Company which arrived quickly and I’m delighted with them.
23 February 2026
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