The Pass People Reviews 

1,232
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff and expert instructors for guiding them through a smooth, highly supportive, and completely stress-free learning journey from start to finish. Many people deeply appreciate the exceptionally fast response times and efficient booking process that quickly secured convenient practical and theory test dates without any hassle. Some reviewers were not happy with customer support when trying to resolve urgent issues and communicate effectively about their courses. A small group of customers also mentioned experiencing severe unresponsiveness, poor organisation, and a complete lack of proper follow-up regarding their assigned instructor arrangements.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that driving instructors were calm,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support when booking tests... See more

Booking process

Reviewers express great satisfaction with the booking process, noting that staff quickly secured convenient... See more

Response time

Customers consistently note positive experiences with response time, highlighting how quickly and effectively... See more

Customer service

People report positive experiences with customer service, highlighting incredible support, quick replies, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support they stayed in touch wanting to know how it was all going. Gave me an amazing instructor took my anxiety into consideration and all my concerns. Great team any concerns were treated and... See more

Rated 5 out of 5 stars

I wasn’t sure about using this route but was pleasantly surprised at how effective and professional the team were. They did exactly what they said they would do. Test booked and excellent instructor... See more

Rated 5 out of 5 stars

Excellent company, passed first time with Wayne. Great support from both the driving instructor Wayne and The Pass People, who stayed in touch throughout. Cannot recommend enough, they took care of th... See more

Rated 5 out of 5 stars

On my first lesson (with zero prior driving experience) my instructor Brady from Wakefield told me he'll help me pass first time and that's exactly what happened. I am an anxious driver but Brady foun... See more


Company details

  1. #16 of 24 best companies in Driving school
  2. #11 of 19 best companies in Driving Licence Training School
  3. #2 of 5 best companies in Learner Driver Training Area
  4. #30 of 44 best companies in Training school

Written by the company

The Pass People offer intensive driving courses for learners of all abilities. Our rapid test booking service means we can help our customers get their licence ahead of the rest. With our large fleet of expert, DVSA approved instructors you can be confident that you will be getting your licence in the quickest and safest way possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,232)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick test

The Pass People were able to get me a driving test very quickly and they were a huge help

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Exactly what I needed!!!

Exactly what I needed!!!! 4 weeks ago I was put at risk of redundancy, in order to secure a new job I needed to get driving. I found The Pass People online and after a quick phone call to reassure myself it wasn’t some sort of scam I signed up.
The Pass People secured me 15 hours with a driving instructor, they booked in my Theory Test within 2 weeks and then secured me a Practical Test 2 weeks after that! I passed first time in Oxford earlier this week!
Throughout the entire experience Amy & David have been incredible! The communication is clear and concise, they both wished me the best of luck before both tests and they were quick to respond to any queries I had.
If you need to get driving quickly I would 100% recommend using The Pass People, they are incredibly good at what they do!!!

Thank you so much for opening up my options for future success!!!

17 July 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful company

Dreadful company, would not recommend
Awful awful experience

13 July 2024
Unprompted review
The Pass People logo

Reply from The Pass People

Hi Amelia
We are sorry you felt your experience with us wasn't a positive one.
Your course was arranged with the test and lessons within the timescales you requested and you chose to do long, very intensive lessons just days before the test, without an assessment lesson to ensure you had booked enough hours or were happy with your instructor.
As you advised us, the instructors teaching style did not suit you and we asked to feed this back to him which was declined by yourself. As we have not been able to discuss the lessons with him, and we were not present at your lessons to witness, we cannot agree that his teaching style was inadequate. He also expressed a desire to complete the course which you also declined.
I can see a full refund was issued for any lessons that were not taken, however some hours were lost because you chose to cancel them at short notice. Unfortunately when lessons are cancelled within 48 hours, instructors are usually unable to issue a refund due to being unable to fill the time with another pupil.
We wish you all the very best for the future and in getting your license

Rated 5 out of 5 stars

Extremely quick turnaround

Extremely quick turnaround! Within 24 hrs of signing up I had a test booked for the very next week. I would recommend to any having difficulty finding a test

27 June 2024
Rated 5 out of 5 stars

Highly recommend

Amazing service - efficient, helpful, very friendly.
It was impossible to find a driving instructor with availability for my son, let alone a driving test date. Within a few days of contacting The Pass People, we had an instructor and a practical driving test date at a local test centre.
Instructor Karolis was absolutely spot on - very communicative, flexible and helped my son (who had already passed his theory test but had never driven a car) pass first time - BOOM.
Highly recommend this company AND Instructor Karolis

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Verry happy with todays result

Verry happy with todays result. Could not of done it with out this team.
My driving Instructor Andy was amazing and made this happen today..
Got me in and passed within a month. Really happy result.
I would recommend the pass people to anyone who needs a fuew lessons and a test..
Thankyou all
And thankyou Andy for making it happen..

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, they do all the work for you to obtain a test around the time that you are ready. Highly recommend.

1 July 2024
Rated 5 out of 5 stars

The Pass People are brilliant and so efficient

Very efficient. I was on every waiting list trying to get my daughter driving lessons. I contacted The Pass People and literally the very next day they emailed me with a driving instructor. Excellent service.

Next email I received they arranged a Theory test and then the practical. I requested a test centre near us and we got an appointment straight away through The Pass People.

I have friends that have travelled miles to do a practical test and also they have waited ages for a practical test.

My daughter started her driving lessons in May and passed in June and had 35 hours of lessons.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company that I couldn’t recommend highly enough.

Super experience with this company. I used them to find a driving test for my daughter in our local area. This had been very difficult to find availability for. A friend recommended The Pass People and having looked at Trustpilot I decided to give these guys a go. To be honest and despite the excellent reviews I was still a little sceptical. However, within 2 days they managed to do what I couldn’t in a few months! And they do this at a very reasonable price. Amazing!

22 June 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Couldn’t recommend the pass people enough they went above and beyond to help me every time I needed it - Pawel my instructor is amazing!! I highly highly recommend ☺️

20 June 2024
Unprompted review

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