The Pass People Reviews 

1,232
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff and expert instructors for guiding them through a smooth, highly supportive, and completely stress-free learning journey from start to finish. Many people deeply appreciate the exceptionally fast response times and efficient booking process that quickly secured convenient practical and theory test dates without any hassle. Some reviewers were not happy with customer support when trying to resolve urgent issues and communicate effectively about their courses. A small group of customers also mentioned experiencing severe unresponsiveness, poor organisation, and a complete lack of proper follow-up regarding their assigned instructor arrangements.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that driving instructors were calm,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support when booking tests... See more

Booking process

Reviewers express great satisfaction with the booking process, noting that staff quickly secured convenient... See more

Response time

Customers consistently note positive experiences with response time, highlighting how quickly and effectively... See more

Customer service

People report positive experiences with customer service, highlighting incredible support, quick replies, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support they stayed in touch wanting to know how it was all going. Gave me an amazing instructor took my anxiety into consideration and all my concerns. Great team any concerns were treated and... See more

Rated 5 out of 5 stars

I wasn’t sure about using this route but was pleasantly surprised at how effective and professional the team were. They did exactly what they said they would do. Test booked and excellent instructor... See more

Rated 5 out of 5 stars

Excellent company, passed first time with Wayne. Great support from both the driving instructor Wayne and The Pass People, who stayed in touch throughout. Cannot recommend enough, they took care of th... See more

Rated 5 out of 5 stars

On my first lesson (with zero prior driving experience) my instructor Brady from Wakefield told me he'll help me pass first time and that's exactly what happened. I am an anxious driver but Brady foun... See more


Company details

  1. #16 of 24 best companies in Driving school
  2. #11 of 19 best companies in Driving Licence Training School
  3. #2 of 5 best companies in Learner Driver Training Area
  4. #30 of 44 best companies in Training school

Written by the company

The Pass People offer intensive driving courses for learners of all abilities. Our rapid test booking service means we can help our customers get their licence ahead of the rest. With our large fleet of expert, DVSA approved instructors you can be confident that you will be getting your licence in the quickest and safest way possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,232)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Pass People were very polite and professional!!

The Pass People were very polite and professional. They were transparent throughout and quickly found a Very Good instructor who got me over the finish line!

My Test Centre cancelled one of my tests due to the availability of examiners. They instantly contacted me and rescheduled and kept me in the loop throughout.

All the team at the Pass People were very supportive on my journey to becoming a driver, If you want an intensive course professionally handled, this is the team for you!

3 November 2025
Rated 5 out of 5 stars

Pass People have been brilliant…

Pass People have been brilliant finding my son a driving test and re booking when he failed first time! They have great customer service and congratulated him when he passed second time round! Took all the stress out of finding and booking a test!

27 October 2025
Rated 5 out of 5 stars

Super duper easy

Made the process of booking my test the easiest that it could possibly be. Very helpful people, would definitely recommend. Many thanks passpeople!

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, well organised, informative, found a test as soon as one was available. And best of all the Driving Instructor that was appointed to Che Andrew was 1st class a true gem. Would recommend him to anyone. Thank you we have recommended The Pass People to other friends.

9 October 2025
Rated 5 out of 5 stars

Amazing company!

Amazing company!! They made everything easy, I passed my test first time and the process only took a few weeks from start to finish. Could not recommend enough.

8 October 2025
Rated 5 out of 5 stars

3 months and test passed 😊

The speed at which the test was booked, then a driver was quickly identified. My daughter started driving in July having had no experience at all. She passed today. Really happy with the service provided 😊

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Passed first time with zero prior experience. Thank you, Brady

On my first lesson (with zero prior driving experience) my instructor Brady from Wakefield told me he'll help me pass first time and that's exactly what happened. I am an anxious driver but Brady found the right balance between helping me feel comfortable and then pushing me out of my comfort zone at the right time. I was serious about my learning journey and so was he, and he makes it a personal commitment to help each student become a better, safer driver. We visited the test center many times before my actual test date, and practiced test routes in the area. If you're in the Wakefield area I highly recommend learning to drive with Brady.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I used the Pass People for both my children and they took away all the stress of having to look and books tests for them both. They were super flexible and understanding of any dates which couldn’t be made and were thoroughly professional. Thank you!

23 September 2025
Rated 5 out of 5 stars

The best of the best. Hands down.

From the outset it was clear they were here to help me. Everything I asked was answered. Communication was amazing with every email answered within the hour. They gave me their recommendation based on my driving experience and it was thanks to this that I passed my test! Finally! When I didn't pass the first time they let me know they could secure a test very quickly which they did. I am super grateful for these guys honestly. Speaking to them on email, phone and even text was just brilliant. Made me feel like they were always looking after me. Thank you so much all of you 🚗❤️

12 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look