The Pass People Reviews 

1,232
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff and expert instructors for guiding them through a smooth, highly supportive, and completely stress-free learning journey from start to finish. Many people deeply appreciate the exceptionally fast response times and efficient booking process that quickly secured convenient practical and theory test dates without any hassle. Some reviewers were not happy with customer support when trying to resolve urgent issues and communicate effectively about their courses. A small group of customers also mentioned experiencing severe unresponsiveness, poor organisation, and a complete lack of proper follow-up regarding their assigned instructor arrangements.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that driving instructors were calm,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support when booking tests... See more

Booking process

Reviewers express great satisfaction with the booking process, noting that staff quickly secured convenient... See more

Response time

Customers consistently note positive experiences with response time, highlighting how quickly and effectively... See more

Customer service

People report positive experiences with customer service, highlighting incredible support, quick replies, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support they stayed in touch wanting to know how it was all going. Gave me an amazing instructor took my anxiety into consideration and all my concerns. Great team any concerns were treated and... See more

Rated 5 out of 5 stars

I wasn’t sure about using this route but was pleasantly surprised at how effective and professional the team were. They did exactly what they said they would do. Test booked and excellent instructor... See more

Rated 5 out of 5 stars

Excellent company, passed first time with Wayne. Great support from both the driving instructor Wayne and The Pass People, who stayed in touch throughout. Cannot recommend enough, they took care of th... See more

Rated 5 out of 5 stars

On my first lesson (with zero prior driving experience) my instructor Brady from Wakefield told me he'll help me pass first time and that's exactly what happened. I am an anxious driver but Brady foun... See more


Company details

  1. #16 of 24 best companies in Driving school
  2. #11 of 19 best companies in Driving Licence Training School
  3. #2 of 5 best companies in Learner Driver Training Area
  4. #30 of 44 best companies in Training school

Written by the company

The Pass People offer intensive driving courses for learners of all abilities. Our rapid test booking service means we can help our customers get their licence ahead of the rest. With our large fleet of expert, DVSA approved instructors you can be confident that you will be getting your licence in the quickest and safest way possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,232)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Company!

I booked a 15 hour intensive course with The Pass People and passed my practical test first time! They assigned me a lovely instructor who dedicated so much time in getting me my pass, and the company themselves were so lovely and great at communicating. I would recommend to anyone!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Martin and the team made it so easy to…

Martin and the team made it so easy to arrange everything, for real peace of mind and efficiency. Ian was an excellent instructor. Nothing was too much trouble. Quick access to a test date and passed first time. Thank you!

2 April 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING SERVICE START TO FINISH

Had to use them 3 times, 1st test cancelled due to weather, 2nd test was failure :( and finally a pass today for my daughter all within a 13 week window. So good its untrue, no compromises, to change test centre worked within the schedule available working with her driving instructor and given wait times in our area are 4 months, and those cancellation app are garbage I cannot thank them enough. You pay for what you get in this world and its been worth every penny.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Such a simple & efficient service

Such a simple & efficient service!
From submitting when you are ready for your test through to being given your test date you are kept informed all the way along, with a call followed by a text & confirmation e mail.

31 March 2025
Rated 3 out of 5 stars

This is a middle-person service that farms out your details.

The website offers intensive courses so I booked through The Pass People but found once I'd booked that they were only a clearing house that farmed out your details to independent self employed instructors for a commission.

I had deliberately booked as I wanted an intensive course but found that the provider I was farmed out to wasn't willing to do that and just wanted to do weekly lessons.
I'd previously done an intensive course for a motorbike that was a single provider/school over a week with a structured course that you booked with directly and thought I was getting the same, but I was wrong.

So I'm other than saving me from ringing round various local instructors I'm no better off and very frustrated, I could have just used a test cancelation website to book a test and called a local instructor.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Passed first time

Passed first time, they advised well and took care of me. My instructor they paired me with was ace. Really chill and always down for a good laugh. Would highly recommend. Best instructor I have had.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The Pass People found a driving test appointment for my son at our requested test centre within eight weeks of him being ready to take the test. Having been through the process a couple of years ago of trying to help my daughter find a driving test, their service totally removed all the stress and I probably spent just as much on apps trying to find her a test myself as it cost to use the service provided by The Pass People. Highly recommend.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Many thanks Pass people

Many thanks Pass people, I was looking for cancelation to book a test and didn't find anything, till a friend thank him advised me to book through pass people website. This website can book you driving test as soon as possible but you have to make sure it is available in your place because it doesn't cover all the cities in uk. Once they find a test then they will contact you to make sure that the test booking is suitable for you. I booked before the Christmas and my test was in end of February and finally passed the test! Huge thanks the pass people.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The pass people have been really helpful from the start and made the process of going from no driving experience to passing the theory and practical test incredibly simple. Would recommend their services to anyone

6 March 2025
Unprompted review

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