The Pass People Reviews 

1,232
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff and expert instructors for guiding them through a smooth, highly supportive, and completely stress-free learning journey from start to finish. Many people deeply appreciate the exceptionally fast response times and efficient booking process that quickly secured convenient practical and theory test dates without any hassle. Some reviewers were not happy with customer support when trying to resolve urgent issues and communicate effectively about their courses. A small group of customers also mentioned experiencing severe unresponsiveness, poor organisation, and a complete lack of proper follow-up regarding their assigned instructor arrangements.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that driving instructors were calm,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support when booking tests... See more

Booking process

Reviewers express great satisfaction with the booking process, noting that staff quickly secured convenient... See more

Response time

Customers consistently note positive experiences with response time, highlighting how quickly and effectively... See more

Customer service

People report positive experiences with customer service, highlighting incredible support, quick replies, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support they stayed in touch wanting to know how it was all going. Gave me an amazing instructor took my anxiety into consideration and all my concerns. Great team any concerns were treated and... See more

Rated 5 out of 5 stars

I wasn’t sure about using this route but was pleasantly surprised at how effective and professional the team were. They did exactly what they said they would do. Test booked and excellent instructor... See more

Rated 5 out of 5 stars

Excellent company, passed first time with Wayne. Great support from both the driving instructor Wayne and The Pass People, who stayed in touch throughout. Cannot recommend enough, they took care of th... See more

Rated 5 out of 5 stars

On my first lesson (with zero prior driving experience) my instructor Brady from Wakefield told me he'll help me pass first time and that's exactly what happened. I am an anxious driver but Brady foun... See more


Company details

  1. #16 of 24 best companies in Driving school
  2. #11 of 19 best companies in Driving Licence Training School
  3. #2 of 5 best companies in Learner Driver Training Area
  4. #30 of 44 best companies in Training school

Written by the company

The Pass People offer intensive driving courses for learners of all abilities. Our rapid test booking service means we can help our customers get their licence ahead of the rest. With our large fleet of expert, DVSA approved instructors you can be confident that you will be getting your licence in the quickest and safest way possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,232)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I just wanted to make a review…

I just wanted to make a review regarding pass master they were fantastic with me, great customer service skills which David understood what I was going through john at the time, it is not the organisation fault, it's the driving instructor which lacked empathy and support, I am not happy with the driving lessons I had with the instructor. I just hope the next person does not suffer the way I did, I should have spoken out before and confirm it with pass master, but the organisation pass master is excellent, don't be put off by what I have experienced with this individual instructor.

Last and least thank you to David for being a fantastic person and being understanding and supportive towards me. Very much appreciated it alot .

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Great company with a fantastic instructor

Thanks to PassPeople and more specifically John, who was my instructor. The PassPeople were very accommodating to some issues I was having throughout my lessons and were able to help me through it.

I passed first time despite being very nervous on the day.

Thanks again, John/PassPeople!

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Efficiency

They said there get back to me within 2-4 weeks and came back even earlier amazing service very much recommend especially during the climate of trying to get driving test being so difficult

14 October 2024
Rated 5 out of 5 stars

Passed my driving test on my first attempt

I filled out an application and Dave responded to me right away. He connected me with my instructor Anees who also contacted me the same day. The booking process, payment process and time spent explaining everything was above and beyond. Very professional. Booking my lessons with my instructor was seamless and his immediate responses to me and his available driving schedule times was great. Anees is a first class instructor. Patient, knowledgeable and just a really good thorough instructor. I passed my test on the first attempt! Thank you Anees. You’re the best. Thank you Dave for getting me started and connected. You really made things very easy for me. The pass people and in particular Dave and Anees get 12 out of 10 stars.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing help

Amazing help. The company was very helpful in providing me with a test at the centre I asked for at the exact time I requested for the test as well. The whole process was done very efficiently (only took an hour) and both people I spoke to were very kind throughout the whole process.

9 October 2024
Rated 5 out of 5 stars

Amazing experience, Great instructor!!

The pass people secured me a test quickly and had a great service! They connected me with my instructor, Lloyd who ensured all areas that I needed to learn were covered and that my driving was up to standard and safe before my driving test. Thanks to him, I learned how to confidently drive and I passed my test! I recommended the pass people to a friend and they secured a test within a couple weeks. Overall amazing service!!

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Found me a test amazingly quickly and ensured a great driving instructor was assigned to me.
Amazing!!

26 September 2024
Rated 5 out of 5 stars

I called up last Thursday and asking…

I called up last Thursday and asking for help to book a test as it’s been impossible to book one myself I have been looking for months , today I received a call with a test booked only a few days after such an amazing friendly company, honestly you get your money worth and there such friendly helpful people , thank you so much pass people 😃

23 September 2024
Rated 5 out of 5 stars

Test booked within 2 days after months of waiting.

I contacted pass people out of frustration. I was not able to get a driving test for my daughter for months despite having multiple alerting apps and regularly visiting the DVSA website. Pass People booked a test at my chosen location within 2 working days! Thank you Amy and Dave for your great service.

2 September 2024
Unprompted review

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