The Phone Monkey Reviews 

276
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Phone was like new and in absolutely pristine condition. Not a mark on it. I had asked for a battery with better than 90% health and when they could not satisfy that they installed a new battery at no... See more

Rated 5 out of 5 stars

purchased The Samsung Galaxy S20+ amazing service, excellent customer service. fast shipping with tracking service. would not buy my phones anywhere else and great backup service what more do you need... See more

Rated 5 out of 5 stars

Great, fast, efficient service. Ive bought several phones from them and wouldnt buy anywhere else now. New phone at the best price. They are super helpful if you ring asking anything.

Rated 5 out of 5 stars

I received an iphone 11 from The phone monkey today, I have bought all our family phones over the past few years from The phone monkey, as always, excellent price, delivery time and customer service f... See more

Company replied

Company details

  1. Mobile Phone Shop

Information provided by various external sources

Ireland's leading provider of New & Pre-owned Mobile Phones.


Contact info

4.9

Excellent

TrustScore 5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(276)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

When ordered phone said it was new

When ordered phone said it was new. When I received it seal was broken on box and phone was in a different language have tried to contact phone monkey to no avail

6 March 2021
The Phone Monkey logo

Reply from The Phone Monkey

Hi Lisa,

Can you give us a call on Monday? Not sure how you have tried to contact us but we have no calls logged or emails from you. You can email us @ info@ThePhoneMonkey.ie if you want and we'll check it out for you,

Thanks,
Vanessa.
The Phone Monkey Team.

Rated 5 out of 5 stars

Really really excellent service

Really really excellent service. Great communication and service. Would highly recommend. Vanessa and Cian were fantastic answering any of my questions on the phone. Really appreciated it.

16 February 2021
Rated 4 out of 5 stars

Very prompt service

Very prompt service. However, I bought a Samsung A21 but the booklets were in Russian I think. Have to get a new sim card, but not sure if it will work in Ireland.

14 February 2021
Rated 5 out of 5 stars

Highly recommended

Highly recommended! Delighted with the service from Phone Monkey. When they didn't have the phone colour I ordered they rang and asked if I wanted a different colour. Received an email that evening to say that the phones were dispatched and received them the next day.

13 February 2021
Rated 5 out of 5 stars

Quality service

Good value, quick delivery and a great customer service team. Will happily purchase from them in the future. Great to be able to support Irish business.

12 February 2021
Rated 5 out of 5 stars

Superb service!

Superb service, phone arrived very quickly and in excellent condition. Could not recommend enough, wish more companies were as good as this one! Very happy.

12 February 2021
Rated 5 out of 5 stars

Great service

Great service, great range of phones and prices. Good quality phones, guick delivery. Very pleased, would recommend it.

9 February 2021
Rated 5 out of 5 stars

Excellent service

Excellent service. This is the 2nd time I've purchased from the phone monkey and it certainly won't be the last. Customer service is second to none. Very helpful and pleasant

31 January 2021
Rated 5 out of 5 stars

Excellent

Excellent customer service and very helpful. Would recommend to anyone to buy from the phone monkey

15 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Was really surprised at the excellent customer service and swift delivery. Rang them before placing my order for an iPhone and the girl I spoke to couldn’t have been more helpful. Very satisfied with the phone and service. Will definitely use them again

15 January 2021
Unprompted review
Rated 5 out of 5 stars

Quick and reliable

I ordered on Wednesday and it was in my hands set up by Monday morning! Would have been quicker if it wasn’t for how late I ordered Wednesday night. Brilliant phone quality brand new and the best price after all the research! Highly recommend

15 January 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look