The Pied Piper Pest Control Co Ltd Reviews 

36
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This was the first time I used The Pied Piper for services. The staff in the office where organized and very professional. I was given guidance on the treatment and notices to display. I am so impress... See more

Rated 5 out of 5 stars

Tony and his team were really responsive and went the extra mile to find the source of the problem. Highly recommended

Rated 5 out of 5 stars

We have used their serviced couple of times and they communicate efficiently and book the job promptly. They sort out the Pigeon issue for us and it never came back.

Rated 5 out of 5 stars

Very pleasant to deal with both the office bookings team and the technicians Did what they said they'd do....and always on time Our problem was sorted promptly and with the time frame I was give... See more

Company details

  1. Pest control service

Written by the company

The Pied Piper is one of London's most trusted pest control companies, serving businesses and homeowners throughout London and surrounding areas. We provide pest control services for all of the most common types of pest found in London from bedbugs and cockroaches to the rat and mouse treatments. We also provide tailor made contracts for some of Londons swankiest restaurants bars and clubs. We're proud to be the preferred supplier for many clients across the capital. Our technicians are all RSPH Level 2 qualified and DBS checked for your safety and peace of mind. We maintain the highest industry standards as members of the British Pest Control Association with CHAS accreditation and Safe Contractor approval. We believe in delivering exceptional service from the moment you contact our customer service team through to completion of your pest control treatment. Our friendly, professional technicians provide fast and effective solutions for both residential and commercial properties. With over 55 years of combined experience, it's no surprise that numerous London councils, housing associations and property management companies choose The Pied Piper as their trusted pest control partner to provide effective pest control solutions. If you are looking for a personal service and a reliable company give us a call.


Contact info

4.8

Excellent

TrustScore 5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(36)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never seen a company with such…

Never seen a company with such dedication to their work. The techs were all polite, wore overshoes in my property and most importantly of all managed to get rid of our rat problem. We were unable to sleep with the noises in the ceiling and had a company come out to have a look at dealing with the issue. After paying them over £300 they were unable to tell us even what the problem was and were unable to deal with the problem. We called The Pied Piper and had them come out and inspect the loft and they put down some cameras first without charging us the full price. The cameras showed we had a problem with rats getting into our loft and they promptly dealt with the problem and found the access point as well. We were unable to gain access to this hole but at least we know that this was the problem and they recommended installing a rat blocker in our drains and since then we have not had an issue. The service is fantastic and the staff are all very helpful with excellent communication.

15 August 2022
Unprompted review
The Pied Piper Pest Control Co Ltd logo

Reply from The Pied Piper Pest Control Co Ltd

Dear David, Thank you so much for sharing your amazing experience with our company. We are thrilled to hear that our team's dedication to their work left such a positive impression on you. Your kind words mean a lot to us, and we truly appreciate your feedback.

Ensuring the utmost professionalism and respect for our clients' properties is of the utmost importance to us. We are delighted to hear that our technicians were polite and took great care by wearing overshoes during their visit to your property. It is our goal to not only solve the issue at hand but also provide a comfortable and stress-free experience for our customers.

We understand how distressing it can be to deal with a rat problem, especially when it affects your ability to sleep peacefully. We are glad that we were able to identify and address the root cause of the issue promptly. Our team's use of cameras to assess the situation was instrumental in finding the access point, allowing us to take appropriate action.

Furthermore, we appreciate your trust in our recommendation to install a rat blocker in your drains. Preventive measures like these are crucial in ensuring long-term solutions, and we are pleased to hear that you have not encountered any further issues since its installation.

At The Pied Piper, we strive to deliver excellent service and maintain clear and helpful communication with our valued clients. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to providing top-notch customer care.

Thank you once again for choosing our services and for sharing your positive experience. Should you require any further assistance or have any additional concerns, please do not hesitate to reach out. We are always here to help.

Rated 5 out of 5 stars

I dont normally give out 5 stars

I dont normally give out 5 stars, as there is always room for improvement. However, I can only go but the service I have received from the company. They were recommended by a work colleague and I am I went with the recommendation.
They do a good through survey prior to quoting, so both parties know what is expected. Operatives are very polite, informative and helpful as are the staff back at the office. The task for me was very demanding, but they more than coped and went the extra mile to satisfy.
They are competitive on pricing is with no hidden costs. All in all from my experiences a good sound company

8 March 2021
Unprompted review
The Pied Piper Pest Control Co Ltd logo

Reply from The Pied Piper Pest Control Co Ltd

Dear Jim,

Thank you for your valuable feedback and the five-star review. We truly appreciate your kind words and the fact that you trusted our company based on the recommendation of a work colleague.

At our company, we prioritize conducting a thorough survey before providing a quote to ensure transparency and alignment of expectations. We are glad this approach benefited you and set the right foundation for our work together.

Our team, both on-site and in the office, is dedicated to providing exceptional customer service. Politeness, helpfulness, and informative support are values we uphold, and we are delighted that you experienced these qualities throughout your interaction with us.

We understand that your project was demanding, and we are thrilled to have not only met but exceeded your expectations. Going the extra mile to ensure your satisfaction is a priority for us, and we are glad that our efforts made a positive impact.

Maintaining pricing transparency is vital to us, and we are pleased that you found our pricing competitive without any hidden costs. We strive to deliver value and trust in our services.

Thank you once again for your feedback and for choosing our company. We appreciate your support and look forward to serving you in the future.

Rated 5 out of 5 stars

A Business run well

A efficiently run service. The communication is useful, timely and precise. The service Team are professional, courteous and knowledgeable. I would highly recommend.

7 March 2021
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with

A pleasure to deal with. they are quick and efficient. Fairly priced too. i would highly recommend them.

16 February 2021
Unprompted review
The Pied Piper Pest Control Co Ltd logo

Reply from The Pied Piper Pest Control Co Ltd

Thank you for your feedback and recommendation. We appreciate your recognition of our efficient and well-run service. Our team is dedicated to professionalism and providing excellent customer experiences. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Very happy with the professional service

Very happy with the professional, friendly, efficient and speedy response from The Pied Piper to sort out a rat problem. Technicians are friendly and knowledgeable.
Would definitely use again in the future and happy to recommend The Pied Piper

16 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Professionalism

Excellent Service and Professionalism.

Used The Pied Piper for mice problem at my parents house. That had mice for some time, we tried ourselves with bate and traps with no success.

It was obvious from the first visit that the Technician knew exactly what he was looking for and how to treat the problem. I was entirely confident from this first visit that we would resolve the ongoing problem.

There was 3 visits in total, because my parents are old the technician went as far as filling in holes where the mice where entering the property. My Mum and Dad are so grateful for the
Professionalism and experience of the the technician as well as his kind and polite manner in dealing with the pest issue at there house.

The service provided can only be described as exceptional. The knowledge, professionalism, value and ownership of there service is recommended to anyone requiring pest control services.

I’m confident I will not need to use them again, However they would be the first point of call if I required there services again.

11 April 2020
Unprompted review
The Pied Piper Pest Control Co Ltd logo

Reply from The Pied Piper Pest Control Co Ltd

Thank you for your feedback and for choosing our services for your parents' mice problem. We are delighted to hear that our technician's expertise and thorough approach instilled confidence from the very first visit. It was our pleasure to go the extra mile by filling in entry holes and providing exceptional service to your elderly parents. Your kind words regarding our professionalism, knowledge, value, and ownership of our service are greatly appreciated. We sincerely thank you for recommending us to others and assure you that should you ever require our services again, we will be ready to assist.

Rated 5 out of 5 stars

We got our lives back!!

We got our lives back!!
We had an infestation of bed bugs under my sons new bed.
We tried buying powder online to eliminate the problem ourselves.
We just could not get rid of them.
Life was hell as they began spreading to other parts of the house.
We called around and where quoted prices in the thousands....
We called Pied piper in - they were fantastic. They explained the process in detail. Getting rid of bed bugs is definitely a joint effort.
In total they made 3 visits over a few weeks.
Their time keeping was exceptional.
Their service was professional and kept us informed of progress after each visit.
I couldn’t recommend them enough.
Thank you Pied Piper.
We can sleep easy again.

4 April 2020
Unprompted review
The Pied Piper Pest Control Co Ltd logo

Reply from The Pied Piper Pest Control Co Ltd

We are glad we could help you overcome a bed bug infestation and restore peace to your lives. Dealing with the problem on your own was challenging, and we understand the frustration it caused as the infestation spread. We provided a detailed explanation of our process, as eliminating bed bugs requires a joint effort. Our team made three visits over a few weeks, maintaining exceptional timekeeping and professionalism. We kept you informed of progress after each visit, ensuring you were updated throughout the process. We appreciate your recommendation and are delighted to have helped you regain a good night's sleep. If you need our services in the future, please don't hesitate to reach out. Thank you for choosing Pied Piper.

Rated 5 out of 5 stars

The best pest control company out there!!

Pied Piper is the best pest control company I’ve come across. They really care about their customers, are extremely professional and without a doubt are trustworthy. They do a thorough job unlike your usual council and are dedicated to for their customer care.

26 March 2020
Unprompted review
The Pied Piper Pest Control Co Ltd logo

Reply from The Pied Piper Pest Control Co Ltd

Hi Han many thanks for the review. As always if you have any questions please let us know.

Rated 5 out of 5 stars

Had a bad problem with rats as we keep…

Had a bad problem with rats as we keep chickens and called out the Pied Piper. The guy they sent was very good and polite knew what he was doing and got on with the job. He was very through. We had a different guy on the return visits but they were just as good and everyone was on time and the prices are very reasonable for the service we got.

26 March 2020
Unprompted review
The Pied Piper Pest Control Co Ltd logo

Reply from The Pied Piper Pest Control Co Ltd

Thank you for choosing The Pied Piper to address your rat problem. We understand the challenges that can arise when keeping chickens, and we are pleased to hear that our technician was able to provide a solution. We take pride in our team's knowledge, professionalism, and efficiency in handling pest control issues.

We strive to ensure that each visit is thorough and effective in tackling the problem at hand. It's great to know that both the initial technician and the subsequent team members delivered the same level of quality service. Punctuality is important to us, and we are glad that everyone arrived on time for the scheduled appointments.

Our goal is to provide excellent service at reasonable prices, and we are delighted that you found our pricing to be fair and affordable. We appreciate your feedback and are grateful for the opportunity to assist you with your rat problem.

If you ever need our services again or have any other pest control needs, please do not hesitate to reach out. We are here to help. Thank you for your support.

Best regards,
The Pied Piper Team

Rated 5 out of 5 stars

Far superior customer service than…

Far superior customer service than other companies I have used. Gave a service that was not only professional but very thorough. Their guy came in a smart uniform and wore his shoe covers. Been two months and no problems.

20 March 2020
Unprompted review
The Pied Piper Pest Control Co Ltd logo

Reply from The Pied Piper Pest Control Co Ltd

We greatly appreciate your kind words! Providing superior customer service is our top priority, and we're delighted that you had a positive experience with us. Our team takes pride in their professionalism and attention to detail. We're glad to know that the service was thorough and that you've had no problems since then. If you ever need assistance again, don't hesitate to reach out. Thank you for choosing us!

Rated 5 out of 5 stars

Very thorough and trustworthy.

In my opinion, the Pied Piper really care about their customers. Their teams are very professional. They always explain what they will do, why and how and they actually work very hard to find out where your pest problem come from and to eradicate it. You get a report after each visit.
They are also extremely trustworthy.

I had bedbugs problems but special circumstances in my house made it difficult to treat it. The Pied Piper went the extra mile to resolve the problem and go around my personal circumstances.

A little note for readers:
1) if you discover you have bedbugs, don’t think you can get rid of them by yourself. I spent a lot of money on these Rentokil bedbugs sprays that you can buy online. Well, don’t bother because they are very small, they don’t work and you need a lot of them. In the end, they cost me nearly cost as much as pest control while the bed bugs continued feasting on us.
2) Your Council pest control may come free of charge but depending of whom is their contractors, they may not do a good job. I had to pay my Council but they only sprayed the beds. Within a few days, we had again bed bugs bites. They maybe cheaper but as I have learned, you get what you pay for.

With the Pied Piper, I had to clear everything, put all my stuff in plastic bags. They treat the whole rooms, the furniture, inside the furniture, the floors, the walls etc.

I give The Pied Piper 5 stars for their professionalism, 5 for their dedication, 5 for their rates, 5 for their human side and 5 for their excellent customer care.

I will recommend them to anyone, anytime.

13 March 2020
Unprompted review
Rated 5 out of 5 stars

Absolute amazing service

I called and they responded very quickly, super friendly service and great rates, I am a very happy customer would recommend to anyone with these issues.

5 March 2020
Unprompted review
The Pied Piper Pest Control Co Ltd logo

Reply from The Pied Piper Pest Control Co Ltd

Thank you for reaching out to us and sharing your positive experience! We're thrilled to hear that our team responded promptly and provided you with friendly service. We also strive to offer competitive rates to ensure our customers receive the best value. Your recommendation means a lot to us, and we're grateful for your trust in our services. If you ever need assistance again or have any further pest-related issues, please don't hesitate to reach out. Thank you for being a happy customer!

Rated 5 out of 5 stars

Very committed to resolving an awful long standing rat infestation

I moved into my property five and half years ago and one week after moving in I kept hearing scratching noises above in my loft at night, and could not sleep at all. My landlords sent a variety of different pest control companies who said it looked like I had rats and that there had been rats in my property even before I moved in. All that these pest control companies kept doing is coming and going & putting poison down to kill the rats but none of them tried to get to root of how the rats were getting into my loft in the first place. Once pied piper started attending they were working extremely hard at not just killing the rats off but finding out how they were getting access into my loft, as I had been having this problem for several years when they came. They did this by installing cameras up in my loft as well as snap traps. After a long time of investigating and catching rats in the snap traps, pied piper worked out how the rats were getting into my loft & passed that information on to my landlords to fix. I felt relieved as I had been dealing with this rat infestation for 5 years without a break. They are very hard working and committed to resolving pest problems, as well as being very professional & thorough. Would highly recommend this pest control company as they don't mess about and won't give up until they fully resolve your problem. Excellent service without a doubt.

29 February 2020
Unprompted review
The Pied Piper Pest Control Co Ltd logo

Reply from The Pied Piper Pest Control Co Ltd

Thanks Kathy, we got there in the end glad all is quiet at home now.

Rated 5 out of 5 stars

Very professional staff and service

We used the pied Piper recently for a problem with mice we had in our restaurant. We previously had a company who were doing nothing and not running up when they should be. Changed over to pied Piper and the difference was almost immediate staff are excellent and professional and we don't have to chase them up they just let us know when they will be coming and the turn up. So far so good very happy.

28 February 2020
Unprompted review
The Pied Piper Pest Control Co Ltd logo

Reply from The Pied Piper Pest Control Co Ltd

Thank you for your review. Glad your on board now and looking forward to a great working relationship in the future. We are always here to help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look