So pleased I discovered The Proper Tea Co at the West Malling Farmers Market. I now own 6 different herbal and floral teas - each one is delicious - which get me through my work day. Very pleased with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing tea. Fast delivery and a wonderful range of teas. Obviously a company who care about quality and share their passion for tea. Highly recommend. The Winchelsea Warmer is a particularly f... See more
We have been buying tea from The Proper Tea Co for a few years now and it is high quality tea, our new favourite blend Is citrus and bergamot, along with the Russian caravan. There are so many differe... See more
I have been buying from The Proper Tea co for some time. They have a good choice of teas, their website is easy to negotiate, ordering is easy and delivery is prompt. My recent purchase was up to th... See more
Company details
- #12 of 20 best companies in Tea Wholesaler
- #6 of 16 best companies in Tea Manufacturer
Written by the company
The Proper Tea Co is a small, independent tea merchants formed in 2013 and based in the East Sussex village of Pett near Hastings. We retail and wholesale over 80 fine and exciting loose teas. You will find us at various farmers' markets and special events in the South East of England as well as trading through our online store www.TheProperTeaCo.co.uk We also stock a range of innovative and design led teaware to enhance your brewing experience!
Contact info
Lincolns, TN35 4JG, Hastings, United Kingdom
- 07934529826
- tea@theproperteaco.co.uk
- www.theproperteaco.co.uk
4.8
Excellent
311 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The website was easy to navigate and…
The website was easy to navigate and the tea arrived after a few days. All was good, thank you.
9 January 2025
The quality of the tea and the speed of…
The quality of the tea and the speed of delivery.
4 January 2025
Quick and easy delivery
Quick and easy delivery to North of Scotland.
Good choice of teas and easy to order.
3 January 2025
Good selection of teas,nicely packaged…
Good selection of teas,nicely packaged and arrived in quick time.
12 December 2024
Quality tea and reliable delivery
I get my favourite tea, Russian Caravan, from here, sometimes at Tonbridge Farmer's market and sometimes from the shop online. They also do excellent fruit and herbal teas from real dried fruits and herbs, so it looks pretty as well as tasting and smelling lovely.
This year I've bought packets of different tea as Xmas gifts for friends and they arrived very quickly. I highly recommend.
10 December 2024
Excellent tra and quick delivery
Excellent tea . I have tried. Few and they are all very good .
Delivery was also excellent
Thank you
8 December 2024
It came quickly and was easy to place…
It came quickly and was easy to place the order.
2 December 2024
Good easy to use website great…
Good easy to use website great products at a great price
28 November 2024
Delicious
We have ordered tea from the proper tea company for years. Always a good delivery time and very popular in my house as it's good tea
23 November 2024
Excellent service and product
24 November 2024
Good choice of teas with occasional new…
Good choice of teas with occasional new ones to try. The quality is good and the price fair. Ordering is easy and delivery prompt. I would highly recommend the Proper Tea Co.
18 November 2024
Excellent service and the tea is…
Excellent service and the tea is gorgeous! I shall be a regular customer.
5 November 2024
Love this tea
Love this tea. So tasty and easy to brew. Will never go back to traditional brand teabags.
5 November 2024
Wonderful product delivered on time
1 October 2024
Easy to order etc.
30 September 2024
Teatastic!
They have in depth knowledge and there is always a great variety of teas available that are the best I’ve had.
29 September 2024
Great tea, great prices & great service.
29 September 2024
Great value compared to competition
Ordered a mixed selection of black teas to try as the prices where consistent, arrived a few days later nicely packaged. Seems like decent quality loose leaf so see how they taste now. Just tried the Ceylon orange pekoe absolutely superb.
22 August 2024
Excellent fast service as usual
Excellent fast service as usual. I love the Nilgiri tea ‘ it’s nice to ring the changes. A gentle black tea. Trying hibiscus tea as I had a great cup at a festival recently.
17 August 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.