Thermae 2OOO Reviews 83

I am absolutely livid about my recent experience at Thermae 2000, and I cannot stress enough how utterly disappointed I am with the lack of transparency and customer service. I purchased a coupon through SocialDeal for a wellness day at Thermae 2000, expecting a relaxing and enjoyable experience. However, what I got was anything but that.

Upon arrival, there was no indication whatsoever that there would be any additional charges associated with my reservation. Not in the reservation confirmation email, not on the reservation website, and not even at the entrance reception. Imagine my shock and frustration when I was suddenly informed during checkout that I needed to pay extra because it was apparently "swimwear day." If this was such a special occasion, why wasn't I informed beforehand? It feels like a deliberate attempt to deceive customers into spending more money. And to add insult to injury, the receptionist had the audacity to blame me for not reading the fine print, essentially insinuating that it was my fault for being "deceived." This level of unprofessionalism and disregard for customer satisfaction is completely unacceptable..

This place is filthy and unprofessional. They treat you very bad as if you owe them something . One of the waiters was sexually insulting to me so I requested for the police to be called. Once the police came ( Maastricht police), the male policeman started treating me as if I was a criminal, and when I told them I was harassed by a male waiter the policeman instead of protecting me he asked me to leave the premises threatening me that if I would not would be arrested . This is a good example of police abuse were they don’t protect women but threaten you instead

For more than 20 years we used to enjoy coming here (from Utrecht) about once per year- really a “favorite” of the family, enthusiastically recommending it to all our friends and colleagues. Last time however the interactions with the staff was rather unpleasant (we found them very arrogant and disrespectful). We considered it an isolated accident, so we came again this year. Again, although we really enjoyed the facilities, the interaction was really unpleasant (very briefly, as an example: the information we received at the beginning was misleading, or at least poorly communicated and, when we left, instead of acknowledging the possibility of poor communication we got some pretty arrogant comments from the workers there- of the type: “we know our rules here better than you”). We left with a very bad feeling, with one single conclusion: what’s the use of fully relaxing for 4-5 hours when, at the end, you walk away dissatisfied, disappointed, tense or even angry … ie all but what you came for (and costed you quite a lot of money and holiday time). As i mentioned, coming to this place was part of the tradition of our family, we really got attached to it, hence it is painful to say it, but here it is: we are done with it!

Hotel check-in took over an hour. In the room we found a very dirty floor and a maintenance schedule left by their staff. Minibar empty and not working well, not even complementary water provided. WiFi was down for multiple days, staff gave nonsense explanation that it was a problem specifically for our room whereas network was down throughout the hotel. Bathrobes needed to be rented for €15 per person (bizarre for a wellness hotel!). Parking charges €15/day are ridiculous. Breakfast mediocre at best. Wellness is fantastic though and staff very kind.