Thermatekheating Reviews 

162
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency, knowledge, and speed with which tasks are completed, from boiler services to heat pump installations. People also appreciate the staff's professionalism, friendliness, and helpfulness, noting their clear explanations and tidy work. Reviewers frequently mention the company's superb communication and punctuality, with technicians arriving on time and keeping customers informed. The positive experiences reported by customers were consistent across all feedback, indicating a high level of satisfaction with the company's services and staff.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, consistently praising their efficiency, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Thermatek for boiler service after they fitted Tado remote system earlier in the month. Easy to book, they stick to the appointment. Time with 2 hour window given on booking. Happy with price... See more

Rated 5 out of 5 stars

Ryan has been doing all my gas work in my houses for a few years and he is completing my a or pump installation today I highly recommend him for anyone thinking about going down the heat pump directi... See more

Rated 5 out of 5 stars

Had Thermatek booked to come and install Tado remote heating thermostat in my house. From initial call back for quote and booking the appointment found Ryan very professional and quick to respond. O... See more

Rated 5 out of 5 stars

Installation of new heat pump went very smoothly and would recommend Ryan to anyone looking to install an air pump The quality of work was five star and delivered over and above on system



Contact info

4.9

Excellent

TrustScore 5 out of 5

162 reviews

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4.9

All reviews

(162)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, Ryan and apprentice arrived when they said they would, both very efficient and completed my annual service. Located a very slight leak and fixed it promptly. Also fixed the flue on the boiler, the lining was loose. Ryan advised that it looks like it had been like that since the flat was built. Will certainly use again and more than happy to recommend to others. Eleanor

15 April 2025
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend - called on Thursday evening with a boiler issue and was talked through actions to take at that point, and booked in for the next day. They came at 3pm as agreed and fixed the issue, plus an additional issue really quickly and easily. Great service!

3 April 2025
Rated 5 out of 5 stars

Professional

Swift, professional, punctual. Thermatek diagnosed the issue with my boiler, ordered the part required and fixed it. They made sure all other aspects were in order and even returned to fix a minor leaking issue free of charge.
Terrific company, highly recomended.

9 January 2025
Rated 5 out of 5 stars

Prompt response .Great customer service…

Prompt response .Great customer service , very polite and patient.

17 January 2025
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Reply from Thermatekheating

Thank you for taking the time to leave us such positive feedback. We really appreciate it.

Thermatek Ltd.

Rated 5 out of 5 stars

Ryan and his team were so efficient

Ryan and his team were so efficient. Arrived on time and brilliant communication throughout.

I think Thermatek might be the most professional plumber I've ever dealt with.

23 January 2025
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Reply from Thermatekheating

That’s so kind of you to say Robyn, thank you for letting us know.

We look forward to working with you again in the future.

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