The School Travel Company Reviews 

24
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TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

This is my fourth year booking with The School Travel Company, and I’m now using them to organise an international trip for next year. Lisa has been absolutely brilliant throughout the planning of my... See more

Rated 5 out of 5 stars

This is my third year taking a school trip, we have been dealing with Emma Raybould who has been excellent, quick to answer emails, nothing is ever a bother, very easy to deal with at all stages of th... See more

Company replied

Rated 2 out of 5 stars

We had some quite serious issues and concerns on our recent trip to Amsterdam. One of which (last minute change in hotel for 65 students) led to a potential safeguarding risk. We have emailed The Scho... See more

Rated 5 out of 5 stars

I’ve been using this travel company for the past three years, and I honestly couldn’t recommend them more highly. Every single time I’ve planned a trip with them, they’ve gone above and beyond to ada... See more

Company replied

Company details

  1. Tour operator

Written by the company

We are a specialist educational tour operator. We help schools, colleges, and youth groups with their educational and residential trips to destinations throughout the UK, Europe, India, and North America. Our dedicated team of school travel experts are an email or a phone call away and will help you organise your school's trip, from quotation through to travel. For your peace of mind, we have the Quality Badge awarded by the Council for Learning Outside the Classroom (LOtC), are assured members of the School Travel Forum, hold an ATOL issued by the CAA, and are members of ABTA.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

24 reviews

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4.4

All reviews

(24)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

This is my fourth year booking with The…

This is my fourth year booking with The School Travel Company, and I’m now using them to organise an international trip for next year. Lisa has been absolutely brilliant throughout the planning of my trips, always taking the time to listen to my requirements and ensuring that everything I’ve asked for is taken into consideration. Her support, attention to detail and willingness to help have made the whole process so much easier. I would highly recommend The School Travel Company and wouldn’t hesitate to use them again.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent trip to Spain

This is my third year taking a school trip, we have been dealing with Emma Raybould who has been excellent, quick to answer emails, nothing is ever a bother, very easy to deal with at all stages of the planning. The trip itself to Spain is incredible from start to finish. Love having Spanish instructors.

18 June 2025
Unprompted review
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Reply from The School Travel Company

Thank you so much for your review!

Rated 5 out of 5 stars

Highly recommended!

I’ve been using this travel company for the past three years, and I honestly couldn’t recommend them more highly. Every single time I’ve planned a trip with them, they’ve gone above and beyond to adapt everything to my exact requests, no matter how specific or last-minute they were.
What really stands out is how quickly and efficiently they respond. Any changes or ideas I’ve had were handled almost immediately, and always with a positive, can-do attitude.

9 March 2026
Unprompted review
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Reply from The School Travel Company

Thank you so much for your review! We are thrilled that we could make your trips seamless and tailored to your exact needs

Rated 5 out of 5 stars

A superb company

A superb company! Cannot fault the service Thank you!

9 February 2026
Unprompted review
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Reply from The School Travel Company

Tanya, thank you for your review!

Rated 2 out of 5 stars

Concerns unaddressed

We had some quite serious issues and concerns on our recent trip to Amsterdam. One of which (last minute change in hotel for 65 students) led to a potential safeguarding risk. We have emailed The School Travel Company through our travel agent but as yet, have had no response - the trip was December 2025.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

The customer service

The customer service, particularly from Lisa, was second to none. This was our 3rd time using School Travel Company and they are very organised and supportive with your trip.

18 June 2025
Unprompted review
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Reply from The School Travel Company

Adam, many thanks for taking the time to let us know. We'll pass on your kind words to Lisa.

Rated 5 out of 5 stars

The School travel Company is an…excellent company to work with!

The School travel Company is an incredibly flexible company to work with. While organising our trip to London, Lisa responded quickly to queries, made good suggestions and solved all the problems that go with organising a trip like this. They were very competitive cost wise, provided a comprehensive pack prior to the trip and although I have never had to use it have an emergency number to call if needed. We have used them for 3 years and I cannot think of anything that hasn't been delivered exactly how we needed it to be.

13 July 2025
Unprompted review
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Reply from The School Travel Company

Simon, thank you so much for taking the time to write your review.
It's a pleasure to help busy teachers run their trips, which we know are so valuable to the students.

Rated 5 out of 5 stars

Fantastic Service

A great company to do business with. Excellent communication and organisation. An all round fantastic service. I would highly recommend.

7 July 2025
Unprompted review
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Reply from The School Travel Company

Thanks for the recommendation. We're glad you and your students had a great time.

Rated 5 out of 5 stars

The School Travel Company were OUTSTANDING

The School Travel Company were absolutely outstanding start-to-finish! From day one, Lisa was incredible in planning our trip to Naples. She made sure that everything was suitably priced, and the itinerary fit our group perfectly. All of their partners such as the hotel, coach company and our guides were top-notch. By using The School Travel company, we were able to take our young people away with ease, knowing that we would be in good hands every step of the way. We will definitely be using them again for our international trips, and would highly recommend them to anyone hoping to do the same!

3 July 2025
Unprompted review
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Reply from The School Travel Company

Thank you so much for taking the time to post this lovely review. We're glad to have been of help, and so pleased to hear that the trip went well.

Rated 5 out of 5 stars

School Trip to India

We were able to take forty students on a school trip to India thanks to the School Travel Company. What seemed like an ambitious but potentially very wonderful excursion was made possible by the support of the STC and particularly Andy who supported with bookings, itinerary, risk assessments and so much more. Onerous tasks were made manageable. The STC even took me out on an inspection visit to India ahead of the trip, which gave my Head Teacher and the parents a great amount of reasurance and really encouraged 'buy-in' from our school community. It also meant that when I got to India with the cohort, I was ready! In India, on the trip, we saw super things: Gandhi's House in Delhi; the spice market; the Taj Mahal; the Wagah Border; the Golden Temple; Partition Museum. We visited a small school in the Punjab which was very interesting for our pupils and us, the teachers, alike. The whole trip was a life-changing, life-affirming trip for our students. It was wonderful to see India resonate with them. The accommodation in Delhi was a tranquil spot in an otherwise hectic city and our haveli in Amritsar was a very special place. The food was fantastic. Boney and his team of four local guides were absolutely amazing, keeping arrangements smooth and all of us feeling safe and secure. Highly recommend. If you're thinking of a trip to India, it can be done!

8 February 2025
Unprompted review
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Reply from The School Travel Company

Kirean, thanks so much for sharing this. It's great to hear that everything went well.
We know from other schools what a profound effect a trip to India can have on students, but hearing it directly from a teacher highlights this in a way that our words ever can.

Rated 5 out of 5 stars

Really helpful

Really helpful, personal service.
Always able to speak to Kelly when I phoned.
Useful documents and communication.

24 February 2025
Unprompted review
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Reply from The School Travel Company

Lorna, so glad we could be of service. Hope you all had a great trip.

Rated 5 out of 5 stars

Highly recommend

I have used The School Travel Company for several years, and the professionalism and efficiency of Kelly are the reasons I would not consider going anywhere else. Their prices competitive, competitive and they are always flexible with itinerary. I would highly recommend TSCT to any teacher.

17 February 2025
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Reply from The School Travel Company

We're very happy to be able to help you with your trips. Reviews like this make Kelly's day :-)

Rated 5 out of 5 stars

Poland

From February 7th to February 10th, some of our Year 10 students embarked on an unforgettable educational trip to Poland, exploring its rich history, cultural heritage, and poignant past. This journey provided a profound learning experience, reinforcing the importance of remembrance, reflection, and respect.
Our adventure began on Friday, February 7th, as we gathered at London Luton Airport for an early morning departure to Kraków. Upon arrival, we wasted no time immersing ourselves in Poland’s unique history, heading straight to the famous Wieliczka Salt Mine. Students were captivated by the vast underground chambers, intricate salt carvings, and the breathtaking Chapel of St. Kinga.
Saturday was a day of exploration, beginning with a guided walking tour through Kazimierz and Podgórze, two historically significant districts in Kraków. The students gained a deeper understanding of the Jewish community’s history and the impact of World War II. Our visit to the Galicia Jewish Museum further enriched their knowledge, offering powerful exhibitions that showcased the resilience and cultural contributions of Polish Jews. After lunch, we continued to the renowned Schindler Factory, where students learned about Oskar Schindler’s heroic efforts to save lives during the Holocaust.
Sunday was undoubtedly the most moving and reflective day of our journey. We traveled to Auschwitz-Birkenau Concentration Camp: the site of the mass murder of approximately 1.1 million people in a factory of death, where an English-speaking guide led us through a 3.5-hour tour of one of history’s darkest sites. This visit was an emotional experience for all, highlighting the importance of remembrance and educating future generations about the atrocities of the Holocaust. It was just a few weeks after the 80th Anniversary of the Liberation of Auschwitz on 27th January 2025. After lunch, we had the extraordinary opportunity to meet Stefania Wernik, a living witness of these historical events. Her story, shared through a translator, left a lasting impact on our students, providing a personal connection to history that they will never forget.

7 February 2025
Unprompted review
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Reply from The School Travel Company

This is undoubtedly one of the most moving and thought-provoking trips in which school students can participate, and it's re-affirming to hear that its effect on your group was no different. We were very happy to have helped you with it.

Rated 5 out of 5 stars

Krakow, 2024

We used the company for a trip to Krakow, Poland and it was great. The accomodation we requested was ideal and all the acitivites were well enjoyed by students. The coach company we had out there were always on time and students really enjoyed our trip. We fitted plenty in and the price was better than anywhere else we looked.

24 October 2024
Unprompted review
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Reply from The School Travel Company

We're so pleased to hear that everyone had a great time. We look forward to helping you with future trips.

Rated 5 out of 5 stars

Outstanding CERN, Geneva School Trip

We have used the company on a previous trip and they were excellent. It happened to be when FlyB went bust and they helped all 25 of the group return on the same day on another flight and sorted all the financial implications too! This time round, whilst we thankfully did not have the same airline issues, it was great to know they were available 24/7 if needed.
We changed a few things for the Geneva trip this year, and the recommendations and bookings made by The School Travel Company were great. It was useful to deal primarily with one contact (Corinne), but others were able to assist whenever necessary. From flights, UN Headquarter booking, to meals in the evening, accommodation and the Red Cross/Crescent museum, all were booked, information provided and itinerary checked to ensure that it was much easier to run the trip.
As the trip leader, I would fully recommend the company and it was also great value for money.

22 January 2025
Unprompted review
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Reply from The School Travel Company

Simon, thank you for your kind comments. It's lovely to hear that you (and your students!) had such a great trip.

Rated 1 out of 5 stars

Dreadful experience

Dreadful experience. Coach didn’t turn up. 60 disappointed upset school children. Trip to London was cancelled.

5 July 2023
Unprompted review
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Reply from The School Travel Company

We understand that this trip did not go ahead due to being let down last minute by one of our suppliers.
Unfortunately this was completely out of our control and we did everything we could to try and secure alternative transport arrangements but to no avail.
A full refund was provided along with additional compensation.
We are very grateful that you decided to rebook with us for the same trip in June 2024 where the feedback was excellent and you have subsequently booked another trip for June 2026.

Rated 1 out of 5 stars

Do NOT book with these people!

Awful accomodation. Worse than a youth hostel. Poo stained sheets. Room stank of rank sewerage, couldnt breathe the smell was so bad! Food was slopped onto plates after having to queue up like Oliver Twist. It was also cold and inedible. Some people got food poisoning. Some nights it took nearly 3 hours for food to arrive. Stuck with all school kids in accomodation on a school trip. No lift so carrying heavy cases up and down stairs.
When 5 families complained they couldnt care less and refused to refund.

1 June 2017
Unprompted review
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Reply from The School Travel Company

We are sorry that you had a disappointing experience during your family ski trip to France. We had used the hotel in question many times with no complaints. However, unknown to us, the owners were looking to sell the property, and this may explain the drop in standards that you experienced. When we were notified of the problems you encountered, we immediately contacted the hotel. We understand that the quality of food and service dramatically improved after this. Also, we did make a compensation payment to you.

Rated 5 out of 5 stars

Fantastic trip!

The school Travel Company have once more put together a fantastic itinerary for my students, who spent five days in Normandy. From planning to delivery, they have delivered some excellent outcomes, they are easy to communicate to and very organised. I was very reassured that they managed to pre-empty some of the worries that I had regarding the volatile situation in Calais last July and they booked us in on a ferry from Dunkirk, which meant no hassle for us! Thank you!

24 September 2015
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Reply from The School Travel Company

Dear Germina,

Thank you very much for your review.

We are very pleased to read that the service we provide is always excellent and that we enable you to have such a memorable experience!

We are extremely glad and grateful that you continue to use our services every year and provide you with an educational 'Learning Outside the Classroom' experience.

Looking forward to working with you on next year's trip to Paris!

Kind regards,

Kelly

Rated 5 out of 5 stars

Brilliant!

Everything about the trip, from the driver to the hotel to arriving at the different attractions we had booked was brilliant, really hassle free.

Lauren (our booking contact) was an absolute star from start to finish. Nothing was too much trouble for her.

Will definitely be using STC for our next trip!

31 August 2015
Rated 5 out of 5 stars

Excellent every year!

We have used school travel company for the past four years for our school French trip. Always well organised, excellent communication, hardly any problems and those we have had have been dealt with superbly. Kelly is a credit to the company. I will be recommending them to the German department.

22 July 2015
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Reply from The School Travel Company

Dear Simon,

We would like to thank you for your 5 star review! Our aim is to provide an exceptional service and we are glad you continue to use our services every year and that we help make your experience a memorable one.

Looking forward to working with you on next year's trip!

Kind regards,

Kelly Glover

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