Very quick delivery. We had an issue with what was delivered, this was resolved after some emails and copies of the label sent but be prepared if there is a problem, you will need exact evidence to g... See more
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Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.
Royds House, Royds Mill, WF5 9YA, Ossett, United Kingdom
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Replied to 57% of negative reviews
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Martha was great from start to finish. Great quality mattress. Very friendly professional service and would buy from again.
Thank you so much Martha in Customer Service for helping me with my order which I placed over the Easter holiday. I called regarding the delivery of my two single mattresses, 8 inch orthopaedic/memory foam. Martha kindly called the factory for an update and had my delivery out for delivery the next day. Martha also assured me if I had any further enquiries that she was happy to answer them. Will definitely order quality products from yourselves again.
Martha was brilliant! She resolved my issue straight away & reassured me all the way! Thank you for a brilliant interaction with the company ⭐️5 stars!!
Thank you Martha Swift. Dealt with my case quickly and professionally. Very appreciated x
Dealt with Martha Swift after a mishap with the delivery company but she was excellent and sorted a replacement for us very quickly. Great customer service.
Bought 2 single mattresses through wowcher. Very good quality and the customer service was excellent. I had a slight delivery issue but Martha delt with it quickly and efficiently.
Martha in customer support was so helpful. Had an issue with the mattress purchased. Martha was quick to respond and rectify the issue. I am a happy customer and will return when I need another new mattress.
Bought a 2ft 6 memory foam mattress for my adjustable bed back in October as have damage at my spine and getting a decent mattress is hard.
Issue with it but not sleep people's fault and after contacting them this month (February) they went out of their way to help and sent me new mattress. Dealt with Megan who was extremely helpful and always responded very quickly to my messages.
Getting a sleep without being in extreme pain is difficult enough for me but what with the 10inch foam mattress and an adjustable bed this is not as much of an issue now.
Thank you Megan and The Sleep People.
Gillian
Martha Smith was brilliant, efficient and very helpful
Mattresses are excellent quality and Martha was very quick to answer a question I had first class service good quality and quick delivery. I would highly recommend this company and thank you once again Martha for your quick response.
When I had a problem- Martha helped me a lot and she talks to me via email . Very good service. Angela.
I recently bought mattresses through the sleep people via b+q market place. Unfortunately I ordered the wrong size. I contacted them and Megan responded to my email. It has only taken 5 days for Megan to resolve this situation, can’t say enough about the first class service Megan has given me. Constantly emailed me to update me on the progress of the problem and how she was going to sort it.
A pleasure to deal with and someone that can get things done with minimal fuss excellent service.
Mattress arrived faster than expected. Looks very comfortable and looking forward to our nights out in the campervan now.
I have spoken to both Martha and Megan, they helped me request a refund on a mattress that I ordered the wrong size via wowcher, they were both very helpful and understanding I have now bought the correct size mattress through wowcher & this company again due to how kind and helpful they are
Martha was lovely and great customer service. Fast replies and my problem was sorted straight away.
Excellent customer service. Martha was very helpful, polite and resolved my issue.
Thank you Martha.
Product was easily ordered and kept upto date with progress, unfortunately the delivery went to the wrong location and Martha helped us resolve this quickly and easily. Always rate good customer service as it is sometimes rare in the current times.
Absolutely fantastic, very helpful. Got my refund really quickly.
Had an issue with the courier but after speaking with Martha who was very helpful and polite the issue has been sorted. Very happy, thank you.
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