I cannot praise this company and its…
I cannot praise this company and its staff highly enough. From the first telephone enquiry to the installation of my superb flame effect gas fire, I was in the very best of hands.
Another, once excellent Nottingham based company had now sadly deteriorated to the point where a third placed gas fire order had been largely neglected for six months.
Out of sheer desperation, I telephoned The Fireplace Studio showroom, where I had a long conversation with Andrew who out of sheer decency, was able to locate the true and precise reasons for the delay of this order and instantly gave me peace of mind.
Needless to say, once furnished with the proper information, unhesitatingly, I then cancelled the previous long awaited, neglected order and placed another with The Fireplace Studio.
Their service is efficient but unhurried with everyone taking care to ensure the satisfaction of choice, safety, individually tailored needs and advice.
The showroom itself is a beautiful, calming, non-pressurised environment with highly informed staff to advise. Appointments are always on time, telephone calls and emails rapidly responded and their aftersales care, is second to none.
At each level, every member of staff provided a dedication and expertise of which they can be proud.
(The service was actually provided in July, 2022. The online date option limitations would not permit this earlier date).
9 July 2024
Unprompted review