The SUP Company Reviews 

104
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic company. Item I ordered was much cheaper here than elsewhere. It arrived two days after ordering even though I only paid for regular delivery- I fully expected it to take at least a week. It... See more

Rated 5 out of 5 stars

Have recently purchased a SIC Okeanos after a long time searching for the perfect 14foot board for a big fella like me. The folks at the Sup Co were sooo helpful from start to finish, kept me infor... See more

Rated 5 out of 5 stars

What a wonderful experience! Five of us had a 2hr course with Angela. We learn’t various manoeuvres,paddled along way down the canal,played fun games at the end of our adventure. Angela was extr... See more

Rated 1 out of 5 stars

I’m diagnosed with acute disabilities including Huntington’s Disease, Autism Spectrum OCD and ADHD and on PIP Benefits I purchased a Naish Cross foil sup and the traction pad became unglued withi... See more

Company details

  1. Outdoor sports shop
  2. Activewear shop
  3. Skateboard shop
  4. Sportswear Shop
  5. Surf shop
  6. Windsurfing Shop

Written by the company

The SUP Company is the largest SUP inflatables and hard Stand Up Paddleboard store in Europe; specialising in inflatable paddle boards and hard shell Stand Up Paddleboards. Free Next Day Delivery on orders over £100.


Contact info

3.8

Great

TrustScore 4 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(104)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Red paddle board

It has took me along time to get hold of my 10'6" SE Red paddle board.
I ordered it on pre order and SUP. Co kept me up to date with when it would arrive.
Smooth delivery.
Board looks great. Can not wait to get out on it.

3 July 2021
Unprompted review
Rated 5 out of 5 stars

Good Customer Care

Full and accurate info presented online, especially regarding an item that was for pre-oder.

The delivery date changed after ordering (due to the manufacturer, not the supplier), and I had a personal phone call from someone at The SUP Company to let me know of the delay and the new delivery date. Great customer service!

30 June 2021
Unprompted review
Rated 4 out of 5 stars

Recommended

Good experience; I recommend it. Great and clear website. Not rated 5 stars just because I would like better communication. I asked to use a specific courier (so I wouldn't have to struggle with the others I know) and I had no answer. Everything went fine, but I had to deal with the FedEx associate company in my country.

30 June 2021
Unprompted review
Rated 5 out of 5 stars

Will happily return

Choosing the SUP we wanted was hard but ordering was easy and delivery was very fast (arrived two days later).
The package is great and included everything we needed to go straight out on the board.
We'll be returning if we decide to buy a second

29 June 2021
Unprompted review
Rated 4 out of 5 stars

I would have scored 5 stars as Tom was…

I would have scored 5 stars as Tom was very helpful with my order, answering my questions and acknowledging the pump hose issue.
The warrenty team did not respond so I had to make a phone call to chase things up. Also this warranty team tried to deny the problem until further information was discussed.
I'm pleased to say the issue has been sorted.

27 June 2021
Unprompted review
Rated 5 out of 5 stars

There was a few days delay as I had not…

There was a few days delay as I had not put my contact number, but once that was sorted I was told the board was being shipped Monday.....I received the board the next day❤ Took me about an hour to cut up the board packaging, it was packed so well. Absolutely chuffed with the board and great service from the SUP company......Would highly recommend.

27 June 2021
Unprompted review
Rated 2 out of 5 stars

So so…

Unfortunately, the ordered item was not available in the chosen color, declared as available. I chose another color in the hope that it would arrive quickly, but the shipment started only after 10 days from the order date.
My mistake was not to remember that now with Brexit it is no longer convenient to buy in the UK: 77 euros of customs fees, for an order of 253 euros! No comment.
Items arrived intact and well packaged.

16 June 2021
Unprompted review
Rated 5 out of 5 stars

Great Customer service and Products

Great online ordering system and seamless finance process. Very quick delivery too considering the popularity of these products at the moment, and not to mention great customer service. Couldn't be happier with my board too, and to top it off it matches my initials!

Thank you.

9 June 2021
Unprompted review
Rated 5 out of 5 stars

Great paddle board

Great paddle board. Sturdy on the water, light weight and easy to carry. Great service too from SUP Co, easy to order and collect. Even helped me to my car with the board and to load it on the roof racks. Would highly recommend board and company.

9 June 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look