TED ELLIS Reviews 277

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

My favorite record store ever! Always a good find when I stop by. Also always a shopping spree when I'm at the store because all the records are just so good! Really friendly staff as well. Shoutout t... See more

Rated 5 out of 5 stars

Superb service! I've been ordering from this shop since 2015 and they never disappoint. All their merch are legit and ordered from the band's store so you know that you are actually supporting your fa... See more

Rated 5 out of 5 stars

It was a lovely experience. Suki na ako sa Ted Ellis 💜 Lagi akong bumibili dito once na may mga new arrivals sila. Maraming choices, quality is great 👌 lahat brand new and sealed. Also package is se... See more

Rated 5 out of 5 stars

Was rushing to look for a good present for my mom before new year and was so glad this shop accomodated me! It took quite awhile for them to respond to me in diff social platforms but when they do get... See more

Company details

  1. Record Shop
  2. CD Shop
  3. Clothing supplier
  4. Collectibles Shop

Written by the company

Ted Ellis is an independent Vinyl Record Store in Taguig City, Philippines. Established since 2011, we offer a wide selection of official merchandise such as Tshirts, Hoodie, CDs, cassette tapes, and vinyl records (LP) from your favorite bands and artists. We're passionate about music and providing our customers with the best possible shopping experience. Whether you're a fan of rock, punk, emo, indie, pop, or hip hop, we have something for everyone! We also carry a wide selection of independent store exclusive, Record Store Day and artist website exclusive releases, so you can discover new music that you won't find at big-box retailers. Our staff is knowledgeable and friendly, and we're always happy to help our customers find the perfect music. We also host regular events, such as in-store signings, performances, album release parties, and fan meet-and-greets. So come on down to Ted Ellis today and celebrate the joy of holding a physical format of music. Our physical store is located at 2nd Floor, Espacio Hotel, Bayani Road, Fort Bonifacio, Taguig City. We're open from 10AM to 9PM on weekdays and 2PM to 10PM on weekends. There are many free parking slots available. See you at the Ted Ellis Record store!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

277 reviews

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Rated 3 out of 5 stars

Very unresponsive

Very unresponsive! :( huhu and also lagpas 1month na yung order but no update, oks lang naman ma-late basta may update pero walang nag rereply. ☹️😭 I hope you can improve this.

7 March 2023
Rated 4 out of 5 stars

This is why album cd

Im still not sure whats the difference between the two but it seems like ordering the same item from different platforms like amazon is the fastest way to get it on its release date. I might consider the aforementioned platform next time as well.

13 March 2023
Rated 1 out of 5 stars

Customer Service won’t respond to refund requests

Bought an item and was informed that it was out of stock. It’s been 2 weeks since I asked for a cancellation request, and no one has answered my email. I messaged on their FB page as well, but I received no response still.

I’ve been seeing multiple people with the same concern… These should be a priority since it is an error on your end and you’re holding our money (I paid using online payment).

29 December 2022
Unprompted review
Rated 4 out of 5 stars

I'm back | FULL REVIEW

I'm back. I placed my order on the 30th of October 2022 and I've only received it now (Dec. 17) which was frustrating at some times, especially for someone so eager to get that package as soon as possible. While it did take a long time, the item is safely packed and in good condition and I can assure you that it is 100% original (not a counterfeit thankfully). The seller is well-responsive and usually responds in 30 minutes to 2 hours give or take. I will definitely order again someday, however, I do wish for a change of speed in their processing/shipping (It did take 48 days). With that, Merry Christmas and a fantastic New Year! Thanks to the hardworking staff of Ted Ellis.

16 December 2022
Unprompted review
Rated 3 out of 5 stars

No one is responding to my query of…

No one is responding to my query of when it will be shipped. It’s been 7 days since I paid

11 December 2022
TED ELLIS logo

Reply from TED ELLIS

Hi Effie!

Sorry to hear that you haven’t received your order yet. We recently relocated to a bigger space to improve our operations and because of the huge labor required, the entire team had to stop with their usual task to help with the logistics and inventory.

Good news is that the setup is done, and we’re back in full operation.

We have been working overtime with the order backlogs to ensure that your order gets delivered as soon as possible. I’ve also noted about your message and we will get back to you within the day.

Rated 2 out of 5 stars

I have not receive my item yet

I have not receive my item yet
Bought it dec 4. Changed the courier from ninjavan to lbc and paid extra for it

3 December 2022
TED ELLIS logo

Reply from TED ELLIS

Hi Lhancer!

Sorry to hear that you haven’t received your order yet. We recently relocated to a bigger space to improve our operations and because of the huge labor required, the entire team had to stop with their usual task to help with the logistics and inventory.

Good news is that the setup is done, and we’re back in full operation.

We have been working overtime with the order backlogs to ensure that your order gets delivered as soon as possible. If you have any feedback on how we can improve, please let us know!

Rated 1 out of 5 stars

please improve delivery service

how come the delivery is not yet fulfilled?

10 December 2022
TED ELLIS logo

Reply from TED ELLIS

Hi Jade!

Sorry to hear that you haven’t received your order yet. We recently relocated to a bigger space to improve our operations and because of the huge labor required, the entire team had to stop with their usual task to help with the logistics and inventory.

Good news is that the setup is done, and we’re back in full operation.

We have been working overtime with the order backlogs to ensure that your order gets delivered as soon as possible. If you have any feedback on how we can improve, please let us know!

Rated 1 out of 5 stars

I placed my orders online last Sunday…

I placed my orders online last Sunday December 4, it’s now December 10 Saturday almost a week since I placed my order which was already paid for and I still haven’t received my items. Nor did I receive an email notification stating the items had been shipped. This is such a frustrating customer experience.

9 December 2022
TED ELLIS logo

Reply from TED ELLIS

Hi Chuck!

Sorry to hear that you haven’t received your order yet. We recently relocated to a bigger space to improve our operations and because of the huge labor required, the entire team had to stop with their usual task to help with the logistics and inventory.

Good news is that the setup is done, and we’re back in full operation.

We have been working overtime with the order backlogs to ensure that your order gets delivered as soon as possible.

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