The TGF Store Reviews 

Firstly, I ordered during the presale in November with guaranteed delivery before Christmas. It got closer and closer to Christmas with no sign of delivery. I then received an email to say that the hoodie will not be arriving before Christmas. I emailed to ask to cancel the order as it was supposed to be a Christmas present, I repeatedly had responses saying to email from the email that I ordered with, which I was? The hoodie arrived on the 30th December, this was no longer fit for purpose as it was intended as a Christmas present. I then received a response telling me that I can return the hoodie at a cost to myself to cover the shipping. I’ve sent this back, only for them to not be there to accept the return?! I have sent multiple emails to no response. This is my first experience with this company, never again!! I certainly will not be making another purchase from these people. Worst customer service I have ever experienced. I just want my money back. I will be taking this further and getting in contact with trading standards. DO NOT ORDER FROM THEM

UPDATE: they attempted to deliver on Saturday and Monday with no luck.

It’s now the 10th of January and I still haven’t received my hoodie. After two delays and a slew of cryptic emails it should be shipped by the end of this week. Customer service is atrocious, the lack of transparency and honesty to do with the delays had to be the most frustrating aspect of it. You need to be honest with your customer, let them know first what’s going on. There’s nothing more annoying than having to write emails to get an answer, as a retailer you guys really need to brush up on this aspect of sales. Nothing was stopping you from emailing customers as soon as the ports closed or when DHL sent them back. Giving your customers forward notice isnt difficult and creates a better understanding. Last minute doesn’t work out well. Selling stock that you do not have on hand or are waiting for is a terrible and dangerous business model which was well highlighted by this series of events. Hopefully the guys at tgf and acifin brush up on these aspects of business before the next release. I haven’t lost all hope in these guys, clearly they worked hard to try get these orders out but unfortunate times did put a hole in their tires. But that doesn’t excuse the very lack luster customer service. I’ve seen many a review regarding the quality of this launch being below standard. I’m hoping this won’t be the case with my order but we live in hope! I’m giving you guys 2 stars based of the very nonchalant customer service but shouts out to Tinuke for adding a special extra to my order. I hope this is just an isolated incident that will be learned from and brainstormed on how to avoid in the future. Thanks for the dedication guys, resolve, learn, move on.

It was delivered to the wrong house. Still haven’t received my two hoodies.

I had to send it back for a larger size wich was okay but I didn’t expect to get anouther hoodie back with half of the stitching hanging out, A relative was able to sort it out for me but this shouldn’t be the case when ordering. I also had to pay £15 to get the hoodie in a different size so when it came back like this I was kinda disappointed.

Order was late fine, But I spend £15 to return my two hoodies just for them to be refused/not signed for and delivered back to sender. Customer Services doesn't reply either.

I ordered my son this hoodie 6th December it arrived in plenty of time for Christmas,and I have to say he was not disappointed the quality of this item was superb thankyou. ps we were all excited for him to unbox it 😀

I order two hoodies on the 6th of December which I was informed they would arrive for Xmas. 24th December I got an email with excuses saying because of the situation at the borders their having difficulty with getting stock out to people. Very disappointed as it was an Xmas present for my son but I thought I would give them the benefit of the doubt since we’ve ordered previously and had no issues. As of today 5th January I am still waiting for these Hoodies. Unlike Jay and Romell i’m not rolling in it like them so to pay £70 per hoody and shipping it is a lot. I want my money back. This company is very slow to respond to emails so I feel like I’m getting no further forward hence why I’ve contacted trading standards and feel like getting the police involved! I wouldn’t care Jay and Romell are the only youtubers I like who my son watches but I think they’ve been out of their depth with this hoodie launch. Get me my money back!

Tired of this, i first contacted them about a stain on the hoodie.They replied 3 days later saying i would get another one to replace it.That was about the 21st December and still no sign of my replacement jumper.So disappointed and extremely annoyed as it wasnt a cheap jumper.

Worst customer service you could come across. Still have not gotten my hoodie that was ordered on the 6 December. I paid a high price for it and yet still no sign. To make matters worse the shopper requested my hoodie to be sent back to Birmingham with no explanation. I have been trying to contact customer service since 30 December and still no response. Absolute joke.

Hoodie got to me 2 days early which was great but the sizing is terrible it is measured pit to pit and i compared to my other hoodies and decided i needed a small however the sleeves are terribly short , very odd sizing , sent back but no reply as of yet (order 2 sizes bigger than the guid)

Terrible customer services, waited weeks to receive hoodie only to find a hole in the arm seem which as clearly been missed. This company lacks the expertise of quality control, no doubt I have been offered a refund as I opened a case via PayPal has I was ignored by acifin but yet I have to pay for the return of hoodie plus the upset it would cause my son in doing so. So I will have to get it fixed myself.
Won’t be purchasing again from this company.

28 December it was picked up by DHL, 30 December it was returned to shipper

as I can see here there's a lot of disappointment.. I'm not disappointed at all, I received my hoodie the 28th a bit later than expected but I got it though.
The hoodie is perfect, I love the retro aspect and all, maybe the hood is a little too big but anyway I love it, thanks tgf

I love tgf and I like the new merch but I am quite disappointed with the rc car as after about 2 mins f me driving it it stopped moving and something started to smell electrical so I stopped and because I build rc and all that I took it apart and one of the motor wires is broken and the servo for the steering was very hot to the touch so I uged one of my spare servos into the car and that to started getting hot so I started checking the voltage and it was putting most of the battery power onto the servo and the actual servo connection on the car was very and I mean very hot so I spent the last 5 hours trying to fix it and just did that same each time so in the end I just chucked it back in the rc car box and put it on my shelf but in my opinion I really don't think the rc car is worth 60 because everything is the same as the old rc cars xmodz and I can get a new one of them for 40 pounds but I suppose that it's a one of kinda thing but I am disappointed with the car. I have emailed customer support about 8 times and not one of them have replied I have asked what are they going to do about the rc car issue and can I get a replacement one or can I get a refund how dose it work quite disappointing

I want to give it like a -9999 stars
So i´ve been waiting since the drop and got
no information, still not there

Yesterday i checked my post app it said that it got refunded and send back. BUT WHY
The customer service is too slow i am not buying anything else in the future

Disappointed.

I ordered from the tgf store and my order was suddenly returned to shipper with DHL and the adress is right and every thing is correct im really confused and i really want my hoodie i got a text a couple hours before that said it would arive the next day:(

Ordered 2 of the latest hoodies, took over 3 weeks to arrive, was promised Xmas delivery same as everybody else was. One box was damaged & the hoodie had a hole with loose stitching coming out. Point is, if you hype up an item of clothing for months on end and give a sale date, then surely you’d have all stock ready and plan for the mass orders and deliveries to go flying out the door as soon as they’re purchased?! All this “we’re in a pandemic” balls is wearing thin. So explain to me how I receive every other item I order from other websites within the correct timescale?! Shameful. Don’t promise when you cannot deliver.

Perfect service, quick replies to queries

Bought the recent jumper on the 6th waited till the 18th to be given someone else’s parcel.. it was a door handle for revolving doors. I emailed the support and they said they would look into it as dpd need the seller too. For them not to do it. I got told on the 21st my package was relabbled three times and that it was found and being processed. I heard nothing for a week to phoned dpd and I needed James ans James/acifin or what ever to look for it as it was last scanned the 21st December and now it’s 30th. I have emailed them 5 times and they’ve ignored me . Never again will I buy from these again. I’d prefer to spend more on eBay. Not yet received my money back from desputing.
Thanks for nothing.
No help
No response
Selfish.

I ordered a hoodie on the 6th December at 9pm still haven’t received it emailed on the 26th still no reply what’s happening with these hoodies