We took a train from Rugby to London Euston, the train was on time, there were a few delays in between, but it wasn't major. The seats are well kept, the information on the display boards are good, he... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always use train line when booking travel as the site is easy to navigate and information is clear. We also purchased a two together rail card so it also means the opportunity for great savin... See more
The site is generally clear and easy to use and displays a good range of alternative options when asked. I did get a bit confused when trying to book tickets for yeo with 4 adults together, yeo with a... See more
I never book my trains anywhere else. Always up to date and helpful. Only small change I would make would be giving the option to look at other stations near to where you are going/leaving from. The w... See more
Company details
- #2 of 4 best companies in Railway ticket agent
Written by the company
We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- 0333 202 2222
- sales.support@info.thetrainline.com
- www.thetrainline.com
4.2
Great
146K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Train cancelled again - too late
Train cancelled and notification given too late to enable me to catch an earlier train. Now missed a non refundable connection to London and ruined my bank holiday weekend.
22 May 2026
Easy to find train times and prices and…
Easy to find train times and prices and book. Easy to download Etickets.
22 May 2026
No refreshments onn1st class again!!
22 May 2026
Ordering the tickets was easy and…
Ordering the tickets was easy and hassle free. Simple just to have the ticket scanned on the phone.
22 May 2026
Senior
As an senior, I find booking tickets on line with Trainline easy to follow & appreciate the extra discount with my senior card
22 May 2026
I normally buy digital ticket but this…
I normally buy digital ticket but this time I bought my rail ticket with travel card.
This meant tickets were collected from ticket booth to use for multiple destinations on the day.
The ticket issued worked once at the barrier and then it was deemed useless after that! I was stopped at every barrier there afterwards.
Twice there were no attendees which was such a nusiance and inconvenience.
Next time I will buy my digital ticket and use my banking app at the underground.
The discount offered for one day travel card was not worth the trouble.
22 May 2026
Clear and concise website which made…
Clear and concise website which made booking the train journey on behalf of a colleague very easy
22 May 2026
unclear information
Due to unclear information, I booked the wrong date. I also paid for the insurance because I believed it would allow me to change or cancel the booking, but that was not true. The process was very confusing. I will not use your website again, and I will advise others to avoid it.
22 May 2026
Train cancelled and delayed through out…
Train cancelled and delayed through out my journey
22 May 2026
Klappt alles super in Italien.
22 May 2026
The journey was lovely and very…
The journey was lovely and very comfortable
Thank you so much 💓
22 May 2026
Easy to book
22 May 2026
Terrible company,
Terrible company,, when i was told my appointment in Edinburgh had been put of i tried to cancel my tickets, only to be told they are non refundable. I am 75 years old and cannot afford to lose this money. I am disgusted.
19 May 2026
Very hard to obtain refunds
The train was late and trying to claim compensation was so very difficult on the phone. I have no idea how to generate a pdf from the ticket in the email on my iPhone and have no access. Why can’t delay refunds be automatic or at least fully integrated into the software so it can be done in a few clicks. It seems to me that it’s designed that way to stop people claiming!
18 May 2026
Via option
Booked 2 trips,one of which was for York but I wanted to go via Leeds,the site used to have a via option but doesn't anymore.i always found this really useful.i had to book 2 journeys fir this trip.other than that I have always been really happy
21 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.