The Unique Gift Store Ltd Reviews 

very quick and prompt great packaging

The chocolate bouqet was amazing. Little sister was really pleased. My only issue was that my birthday message to her was cut super short due to the word count. The customer needs to know if they have exceeded the word count.

I received my first order from
you guys and i’d just like to say it looks absolutely amazing🥰 Everything is put together so lovely,will defiantly be ordering from you again! Thank you very much

Beautiful hamper. Exactly as described in the website. Prompt despatch and delivery. Couldn't be more happier! Thank you very much. :-)

Was a little worried after reading the other reviews on here but it ended up being a really beautiful bouquet with lots of candles, chocolates and silk flowers. The person I sent it to said it arrived in great condition and we are very happy. It was a day late but that was due to Royal Mail’s backlog.

Never received my order, sent several emails to follow up with no response. Disappointing to say the least.

The unique gift store are incompetent unprofessional poor quality of service i gave a one star rating which is generous Do not buy online or They have not delivered my products and tried to agree to find the missing products to post out the same product if found 3 weeks later Even with the covid cases rising I am still waiting for my refund it has taken 4 emails 3 phone calls and i am making a claim throught the small claims court Do not use this service do not waste your money it is better to shop elsewhere anyway but the Unique gift store they are unique with bad service

Been delivered a surprise present of one of the chocolate gifts looked nice apart from the bars being multi-pack which I thought wasn’t legal for them to sell but apparently they can, a tad upset as I am aware this cost a friend a lot of money. I will not use. Also not out of date chocolate but close to sell by date some items.

Terrible customer service. I forgot to check on here before I ordered

My order was incorrect and delivered late. I have written lots of emails and tried phoning
With absolutely no response

Reply to below……I left this review in March 2021+ the reply below was made on may3rd 2022!!!

This company does not even deserve 1 star. I ordered a chocolate and flowers bouquet for £30 and paid more than £10 delivery to get them delivered on a certain day because it is not clear on their website that all their flowers are artificial. I sent them an email to say I was disappointed that they were not real flowers and I was annoyed I had paid over £10 delivery for no reason. The chocolate bars included have a big £1 printed on the wrappers which looks cheap, the whole thing is overpriced considering they are fake flowers. All they have done is argue with me via email, I have received really horrible emails from them.

Dreadful experience with this company and I haven’t even ordered from them! My sons lovely ballroom partner ordered a sweetie bouquet as a surprise for him. An error in the warehouse meant he received a get wellbouquet for a footballer! Clearly a mix up, polite emails later and still no mention of the correct gift they are trying to organise collection of the mistaken chocolate gift. This ha been in our house for almost 2 weeks and with Covid around I can’t believe they want it back! I checked my legal rights and told them I don’t have to return it. A very immature email came back from ‘the team’- and still no mention of his actual gift. Goodness knows what experience the footballer has had but I definitely would not recommend this company to anyone. An online seller right now should be doing great business but with this level of customer service I can’t see this company lasting long at all.

Ordered a gift for my friends 60th birthday. It was delivered 2 days late! Was so disappointed, this simply is not good enough. Will not be using them again.

Lovely sweet bouquet. Fast delivery.
Very please thank you 😊

Worst customer service ever! DO NOT ORDER FROM THEM! took over £14 for next day delivery and then was unprofessionally emailed me saying I didn’t select that delivery option when the extra money came out of my account. Ontop of that no confirmation email and the customer service team are useless! Not professional at all!

The worst customer service I have ever encountered. Item not delivered on the day despite paying £10 delivery for a chosen date. Avoid this company at all costs! I wish I had read the reviews on here before I ordered. This is not a one off, check other review sites and you will see they don’t deliver and their customer service is non existent. Complete scam!

I bought a Cadbury chocolate bouquet for £21.99 (not including postage) and the item I got was something I could buy in the discount store for £4max, it arrived with half the bars falling off it/hanging down and it contained all multipack bars, ‘not for individual resale’, which apparently is not illegal. Contacted them but they have never heard of customer service, rude ignorant responses - I see from other reviews feelings are mutual. Avoid at all cost, waste of money on cheap looking gifts.

Disappointing customer service

They advertise no multipack bars used where in fact 90% is clearly multipack which makes a £38 luxury birthday gift look cheap
They also advertise specifically designed boxes for postal delivery as though it’s something other than a bit of bubble wrap stuffed in a box.
This bouquet cost a lot more than most & I have been given no customer service.
I will not use again & the next one I will buy from my usual supplier for £18 for the exact same service. Stupidly I thought the extra £20 & promises online equated to something other than being let down

I have received no apology or resolution, you blatantly do not get what you order