The Whisky Source Reviews 95

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Rob was incredibly helpful from start to finish. He very clearly displayed detailed photos on the website. He went above and beyond and pointed out a small flaw on the label to make sure we had noti... See more

Rated 5 out of 5 stars

My experience was flawless! As other reviews have said Rob is a true gent, very patient without a hint of salesmanship and ensured my purchase went smoothly - it was like dealing with a friend! On my... See more

Rated 5 out of 5 stars

Living in Texas and buying overseas I can say I was skeptical to say the very least. Reading the reviews for The Whiskey Source and Robert being so attentive made my ordering a really easy decision.... See more

Rated 5 out of 5 stars

I provided an incorrect address and Robert at Whiskey Source was most helpful in getting it corrected. Lots of follow up emails regarding package tracking. And Robert was also very helpful in providin... See more

Company details

  1. Alcohol Store

Written by the company

UK online retailer specialising in rare, vintage and hard to find whisky bottles


Contact info

4.9

Excellent

TrustScore 5 out of 5

95 reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

This was my first real purchase of…

This was my first real purchase of serious whisky, and Robert was very helpful and patient in guiding me through the process. The whisky was extremely well packed, and I would have no hesitation in using the Whisky Source again.

7 January 2026
Rated 5 out of 5 stars

Great service

Great service

1 December 2025
The Whisky Source logo

Reply from The Whisky Source

Many thanks Tom!
All the best,
Robert

Rated 5 out of 5 stars

Thank you

The purchase and delivery was seamless.
they offer a great value and wide line of products for those of us who love scotch!

25 August 2025
Rated 5 out of 5 stars

My experience was flawless

My experience was flawless! As other reviews have said Rob is a true gent, very patient without a hint of salesmanship and ensured my purchase went smoothly - it was like dealing with a friend! On my side the purchase wasn't as straight forward as it should have been, yet Rob, unwavoured by this always remained on hand for any questions or support. I only purchased a single bottle below the four figure range and yet I felt like I got the same level of service as someone spending 5 figures or more! The bottle was a gift for a friend who really appreciated it and I'll be forever grateful to Rob for his hand in that gesture! I'll be recommending The Whiskey Source for years to come!

11 February 2025
Unprompted review
Rated 5 out of 5 stars

The Source of Happiness!

Great Customer Service with team members putting in an extra effort to look after me as a customer. Correspondence was always super-fast and service was very friendly and complementary.

7 January 2025
Rated 5 out of 5 stars

Highly responsive and helpful customer service

The buying experience was seamless start to end and an example of the great customer service that sadly nowadays is often not the standard! Robert answered my questions, provided guidance, shared product images and even reassured me when I suddenly panicked that the packaging may have branding all over it that may ruin a surprise gift if accidentally seen on arrival! Wouldn’t hesitate to recommend.

7 October 2024
Rated 5 out of 5 stars

Brilliant Service

Extremely professional and friendly service from Robert, quick delivery. Website easy to navigate with excellent selection of products and competitive prices. Will definitely be buying from the again.

22 March 2024

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