Great quality watch and very special that had it engraved along with a matching bracelet for our wedding day. Amazing how they are made and very lightweight and comfortable when wearing. Love the comp... See more
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Review summary
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Reviews shaping this summary
The ordering process & delivery was very efficient. The watch looks amazing in a beautiful presentation box! I ordered the Edinburgh watch for my husband, who has a love of watches & woodwork. So the... See more
I thought these watches looked good , but they were so much better than expected. The craftsmanship of the watch is beautiful, the engraving made it an extra special gift for the occasion. Complete... See more
Easy ordering process, fast processing of order meant hubby got his new watch super quick and we live in Australia! Quality of the watch is great and looks just like on the website. Thankyou very much... See more
Company details
Written by the company
The Wood Look provides a unique range of wooden watches that leave a lasting impression. Our commitment is to sustainability and affordability.
Contact info
United Kingdom
- www.thewoodlookgifts.com
4.8
Excellent
715 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Love the look of this watch
Love the look of this watch. It arrived very quickly, engraved and all, nice box.
This wis a gift and will not be opened until 3/8
26 January 2025
I love the watch
I love the watch, it is beautifully crafted and feels so good when wearing, no skin irritation as I have had in the past with various other strap materials. The service was quick and I was kept abreast at all times. Very impressed by the service, the product and the bonus of planting a tree too. Thank you.
20 January 2025
Reply from The Wood Look
Hi Wayne, Love this! Thanks for the insight.
Beautifully crafted quality watch
I bought the "Edinburgh " watch with the red face and it was reasonably priced and arrived very quickly.
The watch is stunning and people do comment on it, saying they have never seen a wooden watch before.
Just a word of warning for anyone like me with small wrists.
Usually when you order goods online, the pictures make the item look bigger than they actually are, which Usually leads to disappointment.
Not so with the wood look watch that arrived which was quite a bit larger than anticipated.
This, however , does not detract from the fact that it is a beautifully crafted watch
24 January 2025
Reply from The Wood Look
Hey Simon, thanks for such a detailed review of us. We do always try to accomodate watches for all wrist sizes. So I am glad you found this, but appreciate that it can be a bit of an unknown without seeing it in person. Make we can create a 3D visualiser! James
Fantastic product at a great price and…
Fantastic product at a great price and fantastic customer service too
23 January 2025
Reply from The Wood Look
Hi Charlotte, thank you for the kind words :) James
Absolutely fantastic
Absolutely fantastic. I know my husband will love it. Quality is great. Thank you so much
2 January 2025
Your customer service was very poor
Your customer service was very poor, your communication was very poor. Wouldn't rush to order from you again. Fortunately I have found an alternative supply of these types of watches
2 January 2025
Reply from The Wood Look
Hi Danny, thank you for taking the time to review us. I would like to add some details to this review for further clarity as I do feel your review is unfair of us.
You had ordered a watch on at 21:25 on 23rd December 2024, where we were closed and had banners at the top of the homepage to let you know we were taking a short break and when we would be returning to work and dispatching orders.
You send us an email on the 30th with the following:
Do you have a delivery date for my purchase, otherwise please refund my money.
If I don't get a reply within 24 hours I will start legal proceedings to recover my money.
We replied within an hour advising the above of which you replied:
I ordered it before Christmas, and your confirmation email of my order never stated you were now closed at the time of ordering. So no it doesn't help. This is the second purchase of these wooden style watches I have brought. I'm thinking my next one will not be via your company.
You have a good day.
At this point we replied:
So sorry to hear of this! We have taken your comments on board for future improvement so that we can provide additional notifications to inform customers.
We shall have your order dispatched as soon as we return to work. I do hope you love the watch and keep us in mind for the future as we are always developing new watch styles.
Wishing you a very happy New Year ahead.
---
As you can see, we have taken your comments on board. And we have actually invested in software which will provide further notifications throughout the purchasing process to inform customers of any delays should we decide to take a break.
I am still a little confused how our customer service and communication on this matter was very poor considering we replied on both times within 1 hour during a time we was supposed to be away from the office. In my opinion this is going above and beyond the level of customer service I would expect. We normally go out of our way to try and help customers. But I think on this occasion there is very little we could do to help you and wish you a happy shopping experience shopping elsewhere.
James
Wooden watch
Wife bought me a watch for Christmas liked it so much bought a second one really nice watch defo worth the money looks great and super comfortable to wear first time I've kept a watch on all day for years even had compliments on it when out comes in a lovely box and you even get to plant a tree with every purchase
2 January 2025
Reply from The Wood Look
Hi Derrick, thank you for choosing us again, it really does mean the world. Be sure to drop us an email in the future if you come back to us - I would like to offer you a free gift for your loyalty. James
Nothing bad to say
Super watch, was a 21st gift for my son and he loved it. Great price, delivery time and presentation. Would definitely use again.
2 January 2025
Reply from The Wood Look
Thank you!
My partner loved he's new watch
My partner loved he's new watch. Really liked that it was made off wood
20 December 2024
Reply from The Wood Look
Love this review, thank you for taking the time out of your day to review us. James
Good price
Good price, great product, prompt delivery.. Would use these guys again in a flash!
25 November 2024
Reply from The Wood Look
Thank you for your review Lucas!
Really great product
Really great product. Good communication and updates. Quick delivery.
19 December 2024
Reply from The Wood Look
Thanks Michele :)
Honestly where to begin
Honestly where to begin, the website was easy to use, the customising options were perfect, when the product arrived the care put into the packaging and presentation was incredible, the product was gorgeous, my partner loves it and overall the customer service team was a delight when I tried to review it back then.
Thank you to all who went into this!
Genuine site and genuine product arrived, a 2 week wait but understandable when it’s customised.
19 November 2024
Reply from The Wood Look
Love to hear feedback like this, thank you for letting us know the process was simple enough for you. We now can ship even faster to you as we have recently secured contracts with UPS so delivery can be within a few days not weeks! james
Awesome watch so happy with it from the…
Awesome watch so happy with it from the watch to the packaging outstanding ☺️
25 November 2024
Reply from The Wood Look
Tracy, thank you for the review of us!
Reply from The Wood Look
Thank you so much for your kind words :) james
Great customer service
Great customer service. Forgot to include engraving, I emailed them to request it and I got a reply within minutes and it was done. Thanks! Very impressed. Watch is gorgeous as well!
22 November 2024
Reply from The Wood Look
Hi Claire, sorry we made a human error here, but glad you are happy with our customer service. Thank you for your patience :) James
Reply from The Wood Look
Thank you for leaving us a review, I am happy that you are happy!
Beautiful watch
Beautiful watch, delivered as stated in a lovely presentation box. A great gift.
31 October 2024
Reply from The Wood Look
Thanks You Andrea!
Superb looking unique 18th birthday gift
I wanted a gift that was unique for my Grandsons 18th birthday.
I'd not heard of Woodlook Gifts before.
I stumbled across their website, and was amazed to see these hand made wooden watches.
I bought the 'polishstyle' watch for him.
It's a beautiful looking thing presented in a good tidy wooden container too. Woodlook also offer an engraving service, so I've had a small message engraved on the back of the watch.
100% worth every penny.
My Grandson loves it.
Delivery was within 7 days, even with the engraving done.
Thank you Woodlook. My Grandson has a fantastic keepsake in your watch.
Well impressed 👍
31 October 2024
Reply from The Wood Look
Hi Glyn, many thanks for reviewing us and taking the time to write such a detailed review it means a lot to us. Hope to see you again very soon!
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