The Works Stores Limited Reviews 

The Works makes Corner Piece jigsaws.
The quality of the jigsaw board is poor. They havent improved it for years and its prone to peeling on all edges of pieces, perticularly on corners and the rounded lugs which join the pieces together,
There are much better quality jigsaws out there for similar money. Until they improve the quality of their board I won't be buying any more of them.

Order from them regularly often get issues with deliveries but the latest order is a joke after 10 days of no delivery messaged customer service to see what was happening with no response for 8 days!!!! Got hold of evri to say they haven't received anything from them, they are still waiting for the works to dispatch my order, then after 8 days someone messaged back saying they evri had lost my parcel, lies because evri tracking shows they never received it, now after 5 days still awaiting my refund from them nothing from customer services once again so have now taken legal action against them. Won't be using them again

Absolutely ridiculous, have had 4 orders refunded because they don't have stock. Even though one of those items still says it's in stock on their website. The works recently is an absolute joke. I used to love ordering from them but 100% only order on Amazon from now on.

Ordered on the07/09/25 still waiting on the 09/10/25 absolute rubbish just cancelled my order waiting over a month ridiculous all they tell you is 10 working days well I have waited over a month and nothing will not be ordering again from here

If I could give zero stars.
Ignored by customer service. Over 2 weeks since I placed an order for click and collect. Still nothing.

Send what the customer has purchased instead of two out of three items. Send the items to the requested address (meant to be as a surprise gift, rather than to the purchaser address, yet strangely the purchase was emailed to me with the name of the intended recipient, whose email address I obviously didn't include). Reply to queries regarding actual purchases rather than the stock reply of "We will reply within 7 working days", which would be acceptable if it was just an enquiry. Don't be so stupid as to solicit feedback within that time if you neither failed to fulfil the order nor replied to an already paying customer complaint. Your products are not the cheapest on offer, but they appeared to provide timely delivery (the 2 out of 3 items did turn up timely, albeit to the wrong place, the box on one of them was lightly torn but I could overlook that if everything else was ok). Now I have to go to a store, which I was trying to avoid as I work full time, purchase the missing item, and pay more for post or fuel to do a 2-hour round trip to deliver. With how it's looking maybe I have to fight to get my money back for what you didn't send. Get your act together, no-one needs this hassle and this is exactly how businesses end up going down the toilet.

Took my money and never sent my items. They tried blaming Evri but they still hadn't receive my parcel so this means The Works hadn't sent the items. Don't trust them.

I would recommend avoiding ordering online from this company. It has been a complete disappointment. I placed an order for over £70 worth of items on September 10th. In the past three weeks, the only communication I’ve received has been through emails confirming the cancellation of my order. Five different emails have canceled a total of 13 items, while the rest of my order arrived after two weeks. I wish I hadn't bothered with this purchase. It has been a waste of time, and there has been no communication from the company; they simply do not respond.

I ordered three bottles of paint and two canvases. A full month later, I got delivered one canvas, completely ruined with multiple holes through it. No idea where the rest of the order is.

Half the order was on sale - customer service conveniently offered to cancel the order so I could re-order items, which were of course now only at full price. Starting to think they 'lost' the order items so they didn't have to give me things at the sale price.

I've had problems ordering online with The Works before so hadn't placed an order for a couple of years, recently I thought I'd try again and nothing has gotten better, if anything it is worse. 4 items were missing from my order and customer services ignored multiple emails for weeks before finally issuing me a refund. I was chasing them for weeks!

Shocking online experience. Used it for the first time as the local store didn't have what I wanted in stock. Bought a load of paints and got an email that said it would take up to 7 days which is poor bit they were a good price. It's been a month. No paints, no email nothing. I tried phoning but there are 10 people ahead of me. I emailed and got an auto-truly saying it would take 5 days to respond. Nothing. Absolute garbage service.

A shame because the local high street store is amazing and the staff there really nice and helpful.

Not sure what has happened to The Works, ordered 10 working days later no tracking still, 14 days emailed customer services, 7 days later no response, called customer services answer message say closed due to an emergency, can't even contact them to cancel the order.

Customer service is horrendous and so slow

I ordered some books to be delivered to my local store it’s been over 4 weeks and I still haven’t had a dispatch email or any updates. I contacted their customer service when it had been 2 weeks and they took a week to respond saying I could ask for a refund which I did, they never got back to me nor refunded me

They have now said it’s with evri and they can’t do anything about it despite the fact I asked for a refund a week before it was “dispatched”

Extremely disappointing experience. I placed an order on the 9th September. Half of my order didn't arrive. I got in touch with Customer Service on the 24th September, and I still have not heard back. I got a refund on one item with no communication about it, and still am missing 3 books. Tracking for my order has completely disappeared - when I try to track it, the site says the order cannot be found. Literally no communication from a human being at all. Completely ridiculous to have no warning of any delivery issues and a complete lack of customer service. I can see this several people are having the same issue - I certainly will never be buying from The Works again!

I placed an order 3rd September.
Today is 1st October and I’m still missing four items.
Due to a warehouse move they say to expect a disruption of orders ten days from delivery. I’ve lost count of how many days I’m on.

Customer services not replying to emails. Completely ignored. And they have my money whilst I have no product.

Two of the books that have arrived have big stickers on the covers. Have complained about that and not recieved a reply on rectifying that either.

Overall. Pretty terrible!

Order placed for 10 items on 7th September. No delivery and no communication until I enquired 12 days later. One item was eventually delivered on 30th September. Other items out of stock. Money taken on 9th September no refund given as of today 30th September.

Placed order for 12 books, some word searches and some sewing craft items a couple of weeks ago. Delivery arrived today to my name and address with the order number but what was delivered was not what was ordered. Instead of my £70 order I received a £2 kids A4 pad!!! Spent all afternoon trying to get in touch with customer care and at one point was on hold for over 1 hour!! Still not been able to speak to anyone.

Never used to have issues, yes they are relocating but it's no excuse for the lack of customer services, the lack of keeping a website up to date or simply letting customers know where their orders are.
Ordered over 3 weeks ago still not dispatched. 1 item was refunded after email saying out of stock, item still being sold as instock online. When contacted the works about order not dispatched yet enquiry is just ignored. Guess my enquiry when to Mars. Order now simply says notracking available. Yh clearly cause your not bothered. Lost all faith now in this online service after years of no issues or problems.

UPDATE -
I finally received my order with FIVE books missing and no refund!!! Completely not acceptable, complete fraudsters!!!

Placed an order on the 14th September. Has been over 10 working days and have not heard anything nor has it been received. Called customer service and was told there is “still” a delivery issue and she cannot give me any date of when it will be dispatched. No apology and no hope it will be any time soon. Would be nice if they could send an email to their customers to let them know there is a delay rather than taking our money and being silent.

Waiting for my package since more than 20 days. It said 7 working days when I ordered tomorrow will be working day 17.
Got a message say sorry for the delay we will let you know when your package will be dispatched ….so package until now not packed or processed. Ordered for my son birthday 2 weeks ago and some things for my daughter’s birthday in one week.

Really disappointed about the short message and the bare minimum of apology and to tell me to wait.
Poor customer service.