The Works Stores Limited Reviews 1,377

Great service today by Sean MJ.
Very helpful and gave me a great idea to protect my book. Great service and so helpful I will definitely come to this shop again!

I purchased one of The Works own jigsaw for a gift.
It was missing 10 pieces and had 4 duplicates.
I complained and asked for a replacement to be sent to me so I could post it on to replace the gift.
They did not help at all and said I would have to return it and the manager of the store might refund under his discretion!.

I wanted two boxes and visited their stores in St Neots, Spalding, Peterborough and Huntingdon. All were out of stock. When I went into St Neots they suggested ordering on line so I ordered 2 for click and collect at about 2200 one evening. Early the next morning I received a message to say they were ready to collect - only they weren't ! Later in the morning I received a telephone call from St Neots to say they were not there as "the computer" said they had 8 in stock but they didn't have any. ( probably the same reason all the other stores didn't have any ! ) They suggested I place another order on line for click and collect, which I did, and they gave me a refund for the 2 boxes. I am still waiting for the boxes and today I received an email asking me to give The Works a review. I did so, with it being as above and I am still waiting for the two boxes I have paid for but don't yet have. Clueless and inefficient company.

I used to buy so many things at The Works, but lately they've stopped all the great deals, great products and deem to be competing with stores like WHSmith instead. Well, If I want that, I'll go to WHSmith.
When they do have sale items, they apply lots of stickers to them. These stickers have the strongest gliue known to man. Trying to get them off will almost certainly wreck the product.
Such a shame. I really miss how The Works used to be.

I have gift cards that expired due to health issues I was unable to use and was told quite bluntly that there was no way that I could get these replaced. Not good customer relations.

A big shout out the three staff (female) that helped me at the Newton Abbott store on Saturday 24th January 2026 - they were so amazingly helpful even helping me carry my goods to the car (as one staff member had finished her shift). They were knowledgeable, patient and very caring . Great examples of fantastic customer service in retail . Thank you from Charlotte H.

Ordered online - Click & Collect. Chris at the Peterborough Hampton site was brilliant! Friendly & Professional. A credit to The Works.
UPDATE: So whilst I will still state Chris was great, The Works themselves at HQ level are CR*P. Why?? So just after 5 working days, just five! I went on their website and discovered one of the items on "Sale" that I bought had been reduced by a further 62%!!!!! I was gob smacked. I wrote informing them of my discovery, and asked WHY?? They replied with the BS answer of prices fluctuate. I replied basically ,"what after just a few working days?" They never replied. So I now know why this company has received so many negative reviews! I will NEVER use again, and only use honourable companies.... A Lesson learned!

I have to send compliments to the amazing Vicky at the white rose store. Shes so smiley, polite and very very helpful. I will buy so much more from this store just because of her . I always feel happy when I leave as Vicky gives such good service and she ins genuinely a very nice person. I hope this is passed on to her. I would also like to add that your shop is so reasonably priced and fab! Thank you so much.

Never shopping here again! I ordered on 22nd November was told after ordering that it would be 15 days delivery, well nearly 4 weeks went by and heard nothing from them. I called, emailed, messaged on Facebook and no one would help me or give me any idea when I will receive my order. Got a email then saying all my items are now out of stock! These were Christmas presents so the week before Christmas I had to frantically go and buy replacements elsewhere. Absolutely insane, how this business is still running is beyond me.

I’m really disappointed with this experience. I’ve contacted you twice about receiving damaged books, and unfortunately I haven’t received a response either time. Every time I call, I’m told to ring someone else, which has been really frustrating and upsetting. I spent over £40 on these books and expected them to arrive in good condition, or at the very least to receive an apology or some support when I raised the issue. Being ignored has made the situation even more disappointing.

Didn't buy anything online as for some sale items the minimum order value was 2. Makes perfect sense for paper or pens but also applies to books. Why would I want 2 copies of the same book?

I love shopping in person at The Works, I would definitely give it 5 stars. Prices are really good and the majority of staff are always very friendly and helpful. This review how ever is for an online order I placed over Christmas. I received an email to say I was being refunded for some of my purchases. In fact when my order arrived (great delivery service) at least half of my items were missing from the order. Even if they were sale items, the items should be available if you are able to pay and complete your order

For the past couple of years I have purchased make your own crackers. Unfortunately this year the style has changed. They are a waste of time and money. Very poor design. The cardboard used is far too thick, so hard to fold and stay, and almost impossible to pull. Please bring back the original design as I used the plain ones for making birthday crackers for friends & family. Very very disappointed. Sue

AMAZING !!!
Phoned up on Saturday as I needed a present for my grandson for Sunday.
Gabbys dollhouse out of stock everywhere so I thought I’d see what my local store had.
The gentleman was extremely helpful & said they had one busy books left.
I asked if they could keep it until Sunday & he said it was fine.
I turned up on Sunday to collect & not only had they kept this aside for me but everything else Gabbys dollhouse related 😍
You don’t get this kind of service anymore & I just wanted to say what lovely staff you have in your Penzance,Cornwall branch.
Above & beyond …felt like I had two personal shoppers 😂
A BIG shoutout for Robert & Michael & buy the way my grandson was absolutely delighted with his gifts ⭐️⭐️⭐️⭐️⭐️

I enjoyed going into that shop and they are friendly

Absolute shower of sh*te

I get they are moving, I get it’s a big job but by god. They are rubbish. 12 days + reply and the agents don’t read the emails properly. Items gone missing due to Evri being useless aswell

Extremely poor service. Trying to get them on the phone… non existent. Waited nearly a hour to get through to someone who told me the parcel had been dispatched priority postage after I chased twice.
Ordered this over 5 weeks ago to miss Xmas rush.
Needless to say I had to run out Xmas Eve to replace all the presents that never arrived. Will never use them again absolutely poor service.

I ordered 2 sets of books on the 24/11/2025 for my Grand daughter as a Christmas present. When they arrived from Evri on 10/12/2025 one set was missing. I contacted customer services and was told to reorder the missing set which I did. Unfortunately it is now Christmas Eve and the books have not arrived. Very disappointed.

I placed my order to arrive before the cut off date for deliveries. I got a message from EVRi on the 14th of December and it says we are expecting your parcel in the next 48 hours. They gave me a tracking number and I gave it a few days to see if they had my parcel and it says we are expecting your parcel in the next 48hours. I searched for The Works customer service number and I phoned them and they said my parcel was lost in transit. It's very poor customer service and communication.

3 weeks with no sign of delivery, finding a number to call is almost impossible and the service was atrocious when i got through. Nearly an hour of gold and transfers to be met with rude staff with bad attitudes who sounded inconveniencex that I was shopping in December. Eventually got cut off just as I requested a refund. Arranging a charge back with my bank and a complaint to the ombudsman instead. Disgusting service, don't use them.
Trying to use a high st store to support them but it's not worth it. Stick with Amazon