Think Insurance Reviews 

1,185
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and helpful staff members who take the time to explain insurance policies clearly and thoroughly, ensuring a smooth process. People truly appreciate the exceptional customer service and efficient support provided during policy renewals and inquiries. However, some customers also noted unexpected extra charges regarding mileage adjustments and expensive policy cancellation fees. A few reviewers felt deeply frustrated when dealing with administrative mistakes and unhelpful communication when problems occurred. Some consumers also reported losing money and facing difficulties when trying to resolve simple issues.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their helpful, polite, and... See more

Service

Consumers find service to be excellent, describing staff as helpful, polite, and professional. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional assistance and clear... See more

Price

Clients share ambiguous opinions on price, with many reviewers reporting competitive renewal quotes and good... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the entire process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think the rep was called Steve.... he was polite and made my experience less hassle than whst can be expected with some insurance companies.... I've been with Think insurance for about 5 years now a... See more

Rated 5 out of 5 stars

Honestly Rob explained everything in detail and hassle free. Sorted everything out in 30 min or so but felt like minutes. That’s how simple Rob explained everything. Amazing customer service. Highly r... See more

Rated 5 out of 5 stars

Phone call from Jack ref insurance quote, very friendly and explained every thing I needed to no about my insurance quote. Very competitive quote from Think Insurance. I can't praise them enough.

Rated 5 out of 5 stars

I was very pleased with Stephen the way he help me with my insurance the service was very helpful. I am glad that I'm having my insurances with your company. Thankyou.


Company details

  1. Money & Insurance

Information provided by various external sources

Who Are Think Insurance And What Do We Do?


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(1,185)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

I trust a agent and be charged high

I trust a agent and gave her many business, but she gave me very bad experience, recently I was shocked to find that my car insurance had been charged very high and I didn’t realize, the new renew policy is 498$/month. Then I called her and asked why the price so high and she just said will find another company, next day told me that the price can be 250$, just so easy! And I try to get a quote from another broker and the offered price is 110$/month at the same protection, then I called her I found a better price and wanted to transfer to other broker, and she never give me any explanation and told me they will charge penalty. It’s really really terrible experience for me and I will stop all business from this company!

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Helpful Ellie..…

Ellie called me several times leading up to my renewal on 01/05/25.she was never pushy,which I will not tolerate.She just let me know she was there when my mind was making up.And when I renewed with her every thingwas clear and explained.

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Wow what can I say apart from avoid…

Wow what can I say apart from avoid avoid and avoid. Made the mistake of going with this company and believing the sales pitch but there policy on mileage and the amount they charge for extra mileage should be classed as extortion to cancel 4 months in we are being charge over £500 but it could be the best money I’ve ever spent

25 April 2025
Unprompted review
Rated 1 out of 5 stars

This company is a massive rip off for…

This company is a massive rip off for young drivers. They try and scam young drivers out of money for example adding on mileage can cost up to £1.2K and more. They also do not have a better excuse for issues with the black box and blame it on the black box provider, also then making you buy new Cradles which again is scamming you out of money. Unfortunately for first time drivers using a black box and this company is just not worth it. Please find a company that does not do predicted mileage and save yourself some money.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Had a great experience talking to Jason then Jamie. Were able to answer all our questions and policy was purchased.

11 April 2025
Unprompted review

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