Third Space LondonReviews 

1,307
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 534 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding facilities, which are described as top-notch, beautifully maintained, and immaculately clean, offering a luxurious and welcoming environment. The staff, including instructors and concierge, are frequently highlighted for their friendliness, professionalism, and helpfulness, creating a positive atmosphere and making members feel valued. Many people appreciate the high quality of equipment, diverse classes, and the overall user experience, often referring to the club as a However, some customers also noted that certain branches become overcrowded during peak hours, making it difficult to fully enjoy the facilities. There were also mentions of inconsistent staff engagement at specific locations and issues with facility maintenance, such as poorly maintained showers or unexpected closures of major amenities like swimming pools, with some feeling that compensation for these disruptions was inadequate.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their friendliness, professionalism, and... See more

Facilities

Consumers find facilities to be positive, with many reviewers describing them as outstanding, top-notch, and... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the club's beautifully... See more

Location

Reviewers mention positive feedback about location, highlighting that many find the spaces to be in great,... See more

User experience

People report positive experiences with user experience, highlighting the challenging yet perfectly paced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

This club has everything anyone could ever need to feel comfortable and confident in achieving their goals. World class trainers for their classes who make sure that you’re getting the most of it. T... See more

Rated 5 out of 5 stars

The gym it self is beautifully serviced with extremely friendly helpful staff . The quality of the Pilates and yoga barre teaching is outstanding along with the sweatx and lift programmes . The only w... See more

Rated 5 out of 5 stars

I have been a member of Third Space for a year now. The Richmond Club is truly a welcoming space. I cannot fault the reformer pilates classes. I have my three favourite Reformer teachers, Janet... See more


Company details

  1. Fitness and nutrition

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,307)

517 reviews in the last 12 months

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Rated 2 out of 5 stars

Mmm - Look this chain is about it

Look this chain is about it! They lost the plot after they exceeded the member numbers printed. The laundry cleaners and attitude failed. The cracks began after 5 months opening.
And then they launch Chelsea and now the same routine. Shame If you don’t listen to the members!!! They pay the bills!
The real estate does not in this day and age say too big to fail ! The banks will tell you that … and really who goes to the gym to eat food ? Processed foods too!
They have all the facilities - not clean staff

2 December 2025
Unprompted review
Rated 5 out of 5 stars

We go to Third Space every day and…

We go to Third Space every day and every day the staff greets us like we were family members returning home. That definitely helps when you are questioning yourself on having the energy to do whatever is planned for that day. Very nice team who care.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing facilities in both Canary Wharf…

Amazing facilities in both Canary Wharf and Wood Wharf branches, also the classes are well organised, always starts on time and the coaches are always kind, take time to explain details around the movements and check on you for any injuries you might have.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent gym

Excellent gym, all the facilities and classes are great and the staff are super friendly

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible overcrowding

Terrible overcrowding, no value for money. I had been a member of this gym for some time, but the persistent overcrowding, often faulty equipment and regular issues with the showers meant I had to cancel my membership. Gym deliberately kept me hanging on a response complaint so I would have to pay an extra month - really disappointing as I used to love the gym (albeit Soho and Battersea branches). I also used the Clapham branch, which was also overcrowded and underequipped.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

All around great gym

I love this gym, I’ve been a member for over a year and I always enjoy going to the club. The teachers are fantastic, my favorite Pilates classes are with Trevor Schoonrad and Cassie Conway. I also love yoga with Joshua Leclair.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Great health club in central London

f you’re looking for a great health club, then Third Space Tower Bridge would be ideal to join with fantastic facilities. Worth noting welcoming Concierge and friendly staff. A large range of classes and great instructors. The changing rooms and spa area are kept clean and tidy.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Best SPACE I've ever experienced

I cannot recommend Third Space Canary Wharf enough. It has genuinly changed my life and how I see training, progress and recovery. Third Space is a gym (I wouldn't even call it that given how it compares to other 'gyms') like no other! The facilities: from top machines to recovery boots to spa spaces... you name it. The amount, variety, structure and QUALITY of the classes available. The staff, from those at reception to the instructors... what a warm and inclusive atmosphere they create. The instructors/coaches (I've mentioned it already but they need a separate point) - the quality, passion, dedication, motivation and inspiration they show is unbelievable. I've become such a better athlete because of them. Special shout out to Kerys Borg - what a woman, what a positive, inspirational and knowledgeable coach, what an athlete herself!! Thanks Third Space for having created and continue to create this wonderful space for our minds and bodies!

12 June 2026
Unprompted review
Rated 3 out of 5 stars

I really enjoy the space

I really enjoy the space, equipment and particularly the reformer pilates classes. When I first joined in October 2025 the pilates instructors were amazing. But recently following the constant change of instructors it seems the level has to gone down I expect the highest level for the price payed and for having no pool like the other clubs. I wonder if the good instructors went to the new club in Chelsea or what..

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Third space Richmond is a great gym

Third space Richmond is a great gym. The instructors are all really nice and adapt to suit any injuries if required. The facilities are lovely and it feels a real treat every time I come!

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Forced me to pay extra month while I…

Forced me to pay extra month while I decided to cancel while on maternity freeze. The gym itself was ok, but definitely too busy, under constant reconstruction (which made some facilities unavailable)

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Great club with fantastic facilities

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really motivational. Best gym I've joined in along time. Members are really friendly too, a great community!

9 June 2026
Unprompted review
Rated 5 out of 5 stars

recommend joining

Have been a member for 4 years and love this club. Although small, the classes are good and there’s a fantastic community feeling.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love Third Space Mayfair

Absolutely love Third Space Mayfair. Fantastic classes, brilliant instructors, spotless facilities and a great atmosphere. It makes staying active genuinely enjoyable. Highly recommended. Olga Ch

2 June 2026
Unprompted review
Rated 5 out of 5 stars

One month in

One month in, so happy we joined.
Prefer to think of Third space as more of a Club, than just a gym, the ambience is fantastic!

1 June 2026
Unprompted review

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