Third Space London Reviews 

1,307
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 534 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding facilities, which are described as top-notch, beautifully maintained, and immaculately clean, offering a luxurious and welcoming environment. The staff, including instructors and concierge, are frequently highlighted for their friendliness, professionalism, and helpfulness, creating a positive atmosphere and making members feel valued. Many people appreciate the high quality of equipment, diverse classes, and the overall user experience, often referring to the club as a However, some customers also noted that certain branches become overcrowded during peak hours, making it difficult to fully enjoy the facilities. There were also mentions of inconsistent staff engagement at specific locations and issues with facility maintenance, such as poorly maintained showers or unexpected closures of major amenities like swimming pools, with some feeling that compensation for these disruptions was inadequate.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their friendliness, professionalism, and... See more

Facilities

Consumers find facilities to be positive, with many reviewers describing them as outstanding, top-notch, and... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the club's beautifully... See more

Location

Reviewers mention positive feedback about location, highlighting that many find the spaces to be in great,... See more

User experience

People report positive experiences with user experience, highlighting the challenging yet perfectly paced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

This club has everything anyone could ever need to feel comfortable and confident in achieving their goals. World class trainers for their classes who make sure that you’re getting the most of it. T... See more

Rated 5 out of 5 stars

The gym it self is beautifully serviced with extremely friendly helpful staff . The quality of the Pilates and yoga barre teaching is outstanding along with the sweatx and lift programmes . The only w... See more

Rated 5 out of 5 stars

I have been a member of Third Space for a year now. The Richmond Club is truly a welcoming space. I cannot fault the reformer pilates classes. I have my three favourite Reformer teachers, Janet... See more


Company details

  1. Fitness and nutrition

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,307)

517 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve been a member at third space for…

I’ve been a member at third space for nearly 3 years now. It’s a fantastic gym, with a wide and excellent range of classes. From boxing to HYROX to swimming to reformer Pilates and way more, there is something for everyone. The facilities are beautiful, especially the spa areas, and it’s somewhere I look forward to going every time I go. Highly recommend!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great club

Great club, great staff, great instructors. I’m loving the Hyrox 90 on Sundays with Dalvin and my favourite Yoga teacher in Tammy whose classes are 🔥🔥

19 April 2026
Unprompted review
Rated 2 out of 5 stars

Third Space offers good facilities but…

Third Space offers good facilities but unfortunately the customer service and the experience overall does not measure up to either the advertsing or pricing. I’ve had two really difficult experiences both with male members becoming extremely aggressive towards me - once on the gym floor and once in the spa. On both occasions, I escalated it to management and nothing was done. The clientele do not behave well in the spa at all - it feels rowdy at times and more like a pool party at a leisure centre - not the high-end, sophisticated experience you may be expecting. My advice - dont waste your money at Third Space and go to Equinox or a Boutique health club.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Awesome gym in the centre of Richmond

Awesome gym in the centre of Richmond with huge variety of classes, multiple studios (including reformer pilates) and PT sessions. All staff (particularly Tori, Phil, Dylan & Lucie on reception) & trainers (particularly Karen Snow & Lisa Robinson 🚴) are professional & fun! Great facilities with excellent new fitness equipment, and well maintained spa, pool, hot steam room & sauna. Would highly recommend to get fit & strong, and rebalanced! 💪 😊

12 April 2026
Unprompted review
Rated 5 out of 5 stars

The instructor was really lovely

The instructor was really lovely. On point and extremely meticulously organised. The vibe was perfect balance of chill and serious training. Post training nibbles and drinks were superb! Thoroughly enjoyed it.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve experienced hyrox 90 for the first…

I’ve experienced hyrox 90 for the first time a few days ago and I’ll definitely do it again !! Great atmosphere, Leo is super helpful with good advices and also super encouraging ! Plus the good cakes and cookies, Prosecco at the end, I really enjoyed !

4 April 2026
Unprompted review
Rated 2 out of 5 stars

Not a luxury level and misleading

Gym and facilities are in good condition, but I wouldn’t call it a luxury gym due to the amount of members they have accepted at the same time. At certain times gym is overcrowded and you have to wait for certain machines or spots to be available (which is the feeling of a cheaper brand gym) and classes are always getting also too overcrowded to the point that sometimes there is no proper space to even position yourself in the class with your dumbbells etc… so many times I had to train by the exit door which is again not good enough for a luxury gym. On the top of that be carefully with their T&Cs on the leaving notice. They tell you “full calendar month” for a notice, but it turns out they are misleading you by not mentioning very clearly that the calendar month only starts from the 1st of each month, meaning if you’ve given the notice on the 2nd of any given month then you will have to wait for 2 months to leave the membership. This is a very cheap tricky approach which I didn’t appreciate. Supposedly there are so many people waiting to become members so I don’t understand the need to be working with this misleading approach. It’s not about the money, but all about the approach they have! So the shell of the business is trying to be luxury, but the soul of it is a cheap and misleading!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I have never really enjoyed going to…

I have never really enjoyed going to the gym before as I felt intimidated by the equipment and people on the gym floor. Third Space Richmond is different - it feels inclusive, never feels too busy and there are so many classes that are great. I only wish I had more time to go!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love the Thirdspace gyms

I absolutely love the Thirdspace gyms, I have been a member for a while and they keep improving even when I don’t think things can get better. Top of the range equipment, incredible instructors and classes and really great atmosphere and aesthetics

7 April 2026
Unprompted review
Rated 5 out of 5 stars

The house keepers my favourite people…

The house keepers my favourite people in the gym. Fernando especially never walks past without greeting me. Goes along way. Jesus also is another not sure of other names. The staff at the cafe are also lovely. Kimberly my favourite new member of staff there

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Where small things matter

I really appreciate when small things could be better , the staff take feedback seriously. There is really quick follow up, for example in relation to some members and guests ignoring the no phones in the sauna. It really makes a difference from your voice being lost in a mega organisation. I sometimes go to other third spaces but feel that most lack the personal touch of Marylebone. I always leave with a contented bounce in my step.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

It’s 5* from me

Third Space is such a wonderful and fitting addition to Richmond.

I have thoroughly enjoyed being a member for a whole year - the classes, instructors and facilities are great.

Something that I really like about the gym is that they have some excellent classes during the off peak periods. I absolutely love classes with Paddy & Karen, both are extremely pleasant and motivating.

Third Space are definitely doing things right and I’m glad I get to experience this as a member.

3 April 2026
Unprompted review

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