Thomas Flavell & Sons - HinckleyReviews 

30
TrustScore 4.5 out of 5

4.5

Church Walk, LE10 1DN Hinckley, Leicestershire, GB


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Rated 5 out of 5 stars

We chose Thomas Flavell & Sons as they were firmly established and local to us. From the start, we were put at ease in sorting out a new will, Philip listened well to our wishes and explained things v... See more

Company replied

Rated 5 out of 5 stars

Lara was excellent and made everything run smoothly as soon as she became involved in this already progressed and somewhat tricky property sale. Her ability to step in and quickly get things on track... See more

Company replied

Rated 5 out of 5 stars

Grateful thanks to Philip Baldwin for his expertise and patient guidance. He really put us at our ease regarding our Wills and explained everything in a way that was both reassuring and very professi... See more

Company replied

Rated 5 out of 5 stars

We would highly recommend Thomas Flavell & Sons. They were efficient, professional, and always quick to get back to us whenever we had a question. The whole process felt straightforward and well hand... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Divorce Lawyer
  4. Estate Planning Lawyer
  5. Family Lawyer

Written by the company

Thomas Flavell & Sons is a regional law firm with offices in Hinckley and Leamington Spa, serving clients across Leicestershire, Warwickshire as well as further afield, providing legal services to individuals and businesses. We are well-known in the communities we serve, with a high proportion of our work coming from repeat clients and referrals. We offer a comprehensive range of legal services to assist individuals, families, and businesses. Our services include conveyancing, family law, wills, trusts and probate, power of attorney, contentious probate (contesting a will), litigation and dispute resolution, notary services, settlement agreements, and business legal advice. Our well-established award-winning Midlands firm boasts a rich history and a promising future. Founded in 1809 and joined by Thomas Flavell in 1910, the practice proudly carries his name. The Flavell family remained integral to the firm until Tom Flavell's retirement in late 2016. We cultivate a refreshing, employee-centric culture that fully supports our team, enabling them to consistently deliver exceptional service to both long-standing and new clients. Our journey has seen us evolve from a 19th-century high street solicitor into a modern law firm, continuously adapting to the ever-changing legal market. We take immense pride in our team of professionals, who possess a diverse range of specialisations, qualifications, and experience across all departments. This creates an ideal environment for learning, development, and knowledge sharing, fostering continuous growth for all employees.


Contact info

  • Church Walk, LE10 1DN, Hinckley, Leicestershire, United Kingdom

  • 01455 610747

4.5

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.5

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(30)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

A Job well Done…

We chose Thomas Flavell & Sons as they were firmly established and local to us. From the start, we were put at ease in sorting out a new will, Philip listened well to our wishes and explained things very clearly. The new will was put together in quick time and again explained very clearly , prior to the signing. We would use the services of Thomas Flavel & Sons again and would recommend their sevices to others.

19 June 2026
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you for your lovely review David. Really pleased to hear that you had such a good experience working with Philip. We look forward to working with you again in the future, and we appreciate your recommendation.

Rated 5 out of 5 stars

First class professionalism & knowledge…

First class professionalism & knowledge when preparing our wills & powers of attorney - extremely efficient and with a personal attentive service. Thank you so much Philip Baldwin & Annette.
We were so impressed we’ve also instructed them on further commercial works - a refreshing change.

21 May 2026
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you so much for your review - so pleased to hear that you were happy with the service you received. Really good to hear that you have instructed us for a further matter.

Rated 5 out of 5 stars

Lara was a pleasure to work with

Lara was excellent and made everything run smoothly as soon as she became involved in this already progressed and somewhat tricky property sale. Her ability to step in and quickly get things on track was particularly impressive.
Her communication was clear and proactive throughout, and she was always a pleasure to deal with. We would highly recommend her services and look forward to working with her again.

30 April 2026
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you so much for your review Alison. Really pleased to hear that you were pleased with how things went on the property sale.

Rated 5 out of 5 stars

Grateful Thanks

Grateful thanks to Philip Baldwin for his expertise and patient guidance. He really put us at our ease regarding our Wills and explained everything in a way that was both reassuring and very professional. We would not hesitate in recommending him. Thank you Tracey and Michael

1 May 2026
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you for taking the time to leave a review Tracey and Michael. We really appreciate your feedback, and delighted to hear that Philip provided such a great service.

Rated 5 out of 5 stars

Very helpful & supportive Probate team

They were very easy to deal with and gave great advice and kept us up to date with the process.

26 February 2026
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you so much for leaving a review about your experience with Thomas Flavell & Sons Probate team. Very pleased to hear you were happy with the process.

Rated 5 out of 5 stars

Responsive and efficient

9 March 2026
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you so much for your review, and for taking the time to leave it. We look forward to working with you again in the future.

Rated 5 out of 5 stars

New wills

We dealt with Kate Mahon regarding our wills and estate planning.
She was thoroughly professional yet friendly and approachable. We would absolutely recommend her to potential clients.
Understanding our circumstances she was able to finalise things really quickly which we appreciate.

16 February 2026
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you so much for your feedback about your experience working with Kate. Delighted to hear how well things went, pleased that you would recommend her.

Rated 5 out of 5 stars

We would highly recommend Thomas…

We would highly recommend Thomas Flavell & Sons. They were efficient, professional, and always quick to get back to us whenever we had a question. The whole process felt straightforward and well handled from start to finish.
A special thank you to Elle, who was amazing throughout. She helped us so much with all the paperwork and made sure everything was sorted properly. We’re really grateful for all her support.

23 February 2026
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you so much for your review Garth. Really pleased to hear that you had such a positive experience with Elle and the TFS team. We look forward to working with you again in the future.

Rated 5 out of 5 stars

We would really recommend Thomas…

We would really recommend Thomas Flavell Solicitors. Our sale from start to finish was smooth and uncomplicated. Lara kept us informed at all times and impressed us with her efficiency and speed at pushing forward.
To think that our sale took from November to January (3 months) start to finish proves that it can be done.
Our only hiccup was waiting for the money to be transferred.

30 January 2026
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you so much for taking the time to leave a review Anne. Really pleased to hear that you had such a positive experience with your house sale. We look forward to working with you again in the future.

Rated 5 out of 5 stars

The people I dealt with were…

The people I dealt with were professional yet friendly - my calls were put through quickly and my query dealt with immediately. I was tied to a deadline and the team pushed hard to reach it. This is the second time I have used Thomas Flavell and I would not hesitate to use them again or recommend them to others.

31 October 2025
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you for your review - please to hear that you have returned to Thomas Flavell & Sons for the second time, and that you continue to have a positive experience with the team.

Rated 5 out of 5 stars

House sale

House sale
Excellent service throughout. Good communication and response to queries. All members of the team shared the same professional attitude.

30 October 2025
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you so much for leaving a review about your experience working with TFS on your house sale. Really pleased that you felt that you received excellent service. We look forward to working with you again in the future.

Rated 5 out of 5 stars

I have just completed on my first house…

I have just completed on my first house purchase and I am delighted with my experience of using Thomas Flavell & Sons. The whole process felt totally effortless for me, which is testament to the hard work of the team getting everything sorted. It was assuring for me as first time buyer knowing I was in good hands. Special mention to Frannie (and Chris) for her clear, detailed and prompt communication and fantastic customer service, nothing was too much trouble despite my many questions! The time to completion was achieved super quickly which I know the seller / rest of the chain has really appreciated. I look forward to using your services again in the future.

9 December 2025
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you for your review Serena! Delighted to hear how well the process went for you, and pleased that Frannie and Chris were able to assist you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

10/10 communication

As an estate agent myself I know the importance of having a brilliant solicitor. Frannie Simpson was that and more! I cannot fault her for what was a difficult process made as easy as possible with her speedy, clear and professional communication. Thankyou once again to Frannie and Chris & the Thomas flavell team!

5 December 2025
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you so much for your review Millie! It's really appreciated, and delighted to hear what a positive experience you had with Frannie, Chris and the TFS team! We look forward to working with you again in the future.

Rated 5 out of 5 stars

First Home

Where do we start. Thomas Flavell & Sons were absolutely amazing throughout the whole process of buying our first home. In particular, we had the pleasure having Frannie Simpson as our point of contact throughout our whole journey. There were a lot of obstacles we had to get through, but Frannie was excellent at keeping us well informed, reassured and chasing any queries quickly and efficiently, she really is a great asset to TFS. We would highly recommend TFS for anyone looking at purchasing their first home. We certainly will be using them again in the future!

5 December 2025
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you so much for taking the time to leave a review about your experience working with TFS and in particular Frannie. So pleased to hear that it was so positive and that you would recommend us. We look forward to working with you again in the future, and hope you are very happy in your new home.

Rated 1 out of 5 stars

Please stay away from these solicitors

Please stay away from these solicitors, We came to these to sell our house, right from the beginning, communication has been shocking, not passing on messages etc. constantly chasing them to see what the situation is. We had problems with our mortgage company and wanted to let the new buyers know the completion date so we didn’t get a early repayment fee, this was communicated to the solicitor and wasn’t passed on and caused massive problems, dealing with about 4 different solicitors us just rediculous, Was called about 5 times to confirm completion date, they didn’t verify our details for payment so payment got delayed, which caused problems with other companies. delay in invoice in being sent and having to chase yet again. I will not use them again.
PLEASE STAY AWAY!
No professionalism and considering how much you have to pay them to do the job, which wasn’t done properly.

1 February 2025
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you for taking the time to share your feedback. We’re truly sorry to hear that you felt disappointed with the service you received during your conveyancing matter. We work hard to provide a consistently high level of client care, and we are sorry that this was not your experience.
Having reviewed your file, we couldn’t find any note of concerns being raised during the course of your matter. We genuinely wish we had been aware, as it would have given us the chance to understand and address any issues at the time.
You mentioned that you had to deal with four different solicitors. To clarify, your matter was managed by your appointed solicitor and supported by our wider team of five. This approach helps ensure continuity and support, especially during staff absences, and is generally something our clients appreciate. We also note that you were assisted in person when you visited our office, and that your buyers were provided with your proposed completion date.
We’re sorry to hear that you do not plan to use our services again. Please know that we remain committed to offering a high standard of client care, and we regret that your experience fell short on this occasion.

Rated 5 out of 5 stars

Could have asked for more

Could have asked for more, excellent service throughout

Having had my Father and Mother pass away within a short space of time, I was totally lost with what I had to do. Thanks to Zara and the rest of the team they guided me through the whole process showing compassion and professionalism throughout. Zara was always on hand to answer questions and offer support when required.
We were so impressed with Flavells we will be using them in future for all of our legal matters.

28 April 2025
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you Richard for your review. So pleased to hear that you were provided with such a good service from Zara and the team.

Rated 1 out of 5 stars

Do not recommend

We completed our house moved with them 6 months ago and it nearly fell through due to them not sorting out the finances. This was blamed on us not sending them a link (this was sent in August but they lost it). We had very little progress and had to always ask for updates over the 6 plus months it took. They also said a declaration of trust would be included however 6 months on it still hasn’t and my enquiries ignored.
No idea why the estate agents recommended them as we got the impression that their slow progress, lack of organisation and poor communication was normal. Very disappointed that they never delivered everything promised and created extra stress around the completion date.

22 December 2024
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you felt disappointed with the service you received during your house purchase.

We’d first like to apologise that the Declaration of Trust has not yet been noted in the title deeds. A member of our team is still dealing with this and will be in touch with you shortly.

We would like to respond to a few details mentioned in your review. Your file was reported to you within 12 weeks, which is well within expected timescales. The process was then delayed by a change in your mortgage offer, which understandably took around four weeks to be reissued. Unfortunately, the sellers’ solicitors were not ready to complete until December, leaving us waiting and ready on your behalf for over three months.

The reason we requested a new link was simply because contributions had continued during that time – not because your original submission was lost. We also maintained regular contact throughout and provided updates as and when they were available.

We completely understand how frustrating and stressful a drawn-out conveyancing process can be, especially when delays happen that are out of your hands. We’re really sorry that this affected your experience, and it’s never our intention to add stress to what should be an exciting time.

One of our team has contacted you directly to address any outstanding concerns.

Kind regards, Lucy

Rated 5 out of 5 stars

Great professional service

Great professional service. Matt, Elizabeth and all the team did a fantastic job to make it a smooth effortless procedure. Kept us updated with progress and completed the job extremely efficiently.

11 April 2025
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Great to hear this, many thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

Thomas Flavell great service

We initially dealt with Vijay Singh who was extremely professional and understanding of our situation. He fully explained the probate process to us before handing over the matter to Zara Taylor.
Zara was excellent. She kept us fully informed throughout the process which we’re sure was more difficult due to both Executors living at opposite ends of the country and not being local to Hinckley.
We would send an email at any time of the day and she’d reply almost immediately.
She was very helpful and pleasant to deal with throughout this matter and we cannot sing her praises highly enough.
Thank you also to Hiren Savjani who handled the conveyancing and for finding time to see us at short notice when we were in the area; it was very much appreciated.
All in all we would highly recommend TFS. They are an extremely professional and friendly firm and were a pleasure to deal with.

10 April 2024
Unprompted review
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Reply from Thomas Flavell & Sons - Hinckley

Really pleased to read this lovely review of the team in Hinckley. Thank you for taking the time to leave it.

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