Thomas Jacks Limited Reviews 

I recently sent an expensive scope back for service / repair, the experience from start to finish has been fantastic.

Extremely swift response to all to phone calls and emails and always kept updated with progress on work.

If you are looking for Thermal or night vision technology, these are the people to buy from. They not only import but also have a dedicated team of service engineers on site and handle repairs and service of products they supply in the UK

Wonderful service from sales to repair!

A truly unique company with full backup and support when required

Would highly recommend

Contacted Thomas Jacks as I had a feeling a device I bought was faulty.

The whole process of returning, TJ inspecting the device and replacing the faulty product was absolutely faultless.

Fast, smooth, great communication.

So refreshing in this day and age of automated messages and call centres abroad.

Will be using again 👍🏽

Returned XM30 after faultless 6 years of use and wouldn’t switch on
The customer service from start to finish was excellent, great communications and to top it all it was repaired with no charge

Thank you

I upgraded my thermal monocular Telos LRF XP50 to LRF XL50. The process was seamless. I was kept informed as the status/process at all times and the upgrade was completed in a very timely manner. I have no hesitation in recommending the upgrade.

Returned a thermal imaging device for check/repair. This was carried out by the team to my satisfaction.
Special mention to Joe Powell, who was my point of contact.
Highly recommended!

I had a problem with my thermal spotter. They fixed it and even updated the software for me before sending it back. Prompt service and fully informed during the process. I can’t praise them enough, especially in this day and age.

Thomas Jacks have been outstanding with customer service.
Over the years I have had two faulty products, and on each occasion Thomas Jacks has solved the problem with speed and also told me what is happening.
They treat customers with respect and don’t just see service problems as a hassle… They fully embrace sorting out the problem .
Another small but very important point is that although they are the distributor of the the products they don’t take the easy option of referring you back to the retail shop where you bought it, but instead take ownership of the problem.
Thankyou.. you give me great confidence to buy products that you distribute.
Conrad Dickinson
President Northumberland Wildlife’s Trust

There's not enough stars in the universe to give Thomas Jacks Ltd!
I have to say honestly, I have never received this level of customer service ever in my life from any other company. The communication was spot on from the first point of call to the completion of the service.
Everything was explained thoroughly and to top the experience off, I have received my products back after repairs were carried out AS A GOOD WILL GESTURE!!!!! I had no reason to expect this guys but I can tell you I will be coming to you for any Products I need. You can't pay for this level of service as this is pure passion for what you do.
Thank you so much for your time, effort, expertise and A+ level of service.
VectaShield Pest Control Ltd

I returned a Pulsar Thermal scope to Thomas Jack's under warranty.

Great comms throughout

Scope returned with a breakdown of what had been repaired.

Scope back within 10 days and working a treat.

Great service and impressive

Needed my pulsar helion repaired. Got in contact with Thomas Jacks (James) who responded straightaway. Was given a quote and then returned the item, I was kept informed of the repair progress and then despatch. The item was like new upon return. Excellent, efficient service from start to finish.

Fantastic this company really know how to look after customers from start to finish .Even after sales helped me with a missing part after being out on a trek and was replaced by first class post following day .I can't fault this service best experience ever .

Excellent customer service. Camera was out of warranty but told they would look to see if repair was possible and would send it back if I wasn’t happy. Repaired free of charge.
Communication was very good and camera appears better than when it was new
Many thanks to JOE

Sent my C50 back for a warranty repair, I was kept up to date on progress by the technician James. The scope was back within 7 days, and the latest updates have been downloaded. Great service, well done Pulsar.

I damaged the rubber eyecups on my Helion and struggled to repair them, I sent the Helion to Thomas Jacks. The team kept me informed throughout the process, The tech team did a great job, far and beyond just replacing the eyecups.
The Customer service at Thomas Jack is some of the best I have experienced, Thank you again Paul and Matt and any others in the Customer Service and Tech team, a great job and a very grateful customer.

Merger xp 35. MY UNIT FROZE, NO ACCESS TO MENU OR ANY BUTTONS. AFTER RETURNING IT TO THOMAS JACKS THE PROBLEM WAS SORTED AND RETURNED TO ME IN 14 DAYS. QUICK TURNAROUND AND GOOD CUSTOMER SERVICE. 👍

I own trail camera , the last almost new 3 Spypoints , although out of warranty have been repaired with good will , very big thank you .

You cannot deny the excellent after sales support the team provided in my recent purchase, quick to respond and able to technically resolve the issues that came up with ease, all sorted now - well done team!

The Team worked fast and efficiently to get my Thermal scope serviced and updated. Paul found some minor things that needed fixing. He kept me updated with the work that was being carried out and the length of time it was going to take. Super fast return delivery. Overall a great service. Thankyou Team.

I just sent an out-of-warranty Solar Spypoint Trail Camera in for a replacement lens - my fault entirely that it was broken. At the same time I asked the team to do a general inspection as there were other issues. After no more than a week after they received it, the lens was replaced, as was the defunct internal battery all at no cost as a gesture of goodwill. Outstanding!! Proper, good old-fashioned, British service. A shout-out to the people I dealt with: Paul French, Oscar and Jo. Thank you so much.

I needed a repair under warranty for my Thermal Rifle Scope XQ38 - Thomas Jacks did not fail in their service, first class from the team ( Paul French, James Brenton, the two lady receptionists Gini and Lauren) I can’t rate them all highly enough, fast efficient service. Communication was excellent via email & phone and would not hesitate to recommend this Company. Five star plus service all round from a five star plus Company. Many thanks to those mentioned and to all that are committed to this Company.
From J McNeil