Thompson & Thompson Reviews 4

TrustScore 4 out of 5

4.0

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Company details

  1. Car dealer
  2. Finance broker
  3. Used car dealer

Information provided by various external sources

Thompson & Thompson is a family run business established in 1953, and has passed through three generations of Thompson family members. Located in Caldicot, South Wales, we stock a wide range of cars at great prices. Contact us for further information t...


Contact info

4.0

Great

TrustScore 4 out of 5

4 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Top quality customer service

Enquired about selling my vehicle, unfortunately they were not able to purchase from me, however the owner on the phone gave me some great advise and some options of where I could go to try and sell the vehicle. Top quality customer service thank you so much

2 July 2025
Unprompted review
Rated 1 out of 5 stars

Drive Away as Fast as Possible!!

Do not use this company! Alan, Peter, and Susan Thompson stole from us using their fake finance company called Alden Finance Limited. They also tried to trick us by sending a fake tax bill from the HMRC, and they also presented us forged court documents allegedly from the Leeds Court.

11 December 2022
Unprompted review
Rated 1 out of 5 stars

Cost Me Nearly £1000

Sold me a vehicle with serious preexisting problems (broken glow plug glued into cylinder head, snapped swirl arm and other related issues), but refused to meet their full obligations under the Consumer Rights Act 2015 and pay for rectification. Although they did make a "goodwill" gesture to pay for some work, the overall bill still left me nearly £1000 out of pocket.

To compound the issue, whilst trying to reduce their apparent liability for the broken components, they even flat-out lied to me regarding the ignition functions of the engine (specifically that a diesel engine will not fire if the glow plugs aren't working - true for older units but absolutely false for a modern direct injection engine).

Cannot be trusted.

7 November 2018
Unprompted review

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