Thorneycroft Solicitors Reviews 

1,076
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and supportive staff for guiding them through property purchases and legal claims with remarkable dedication and care. Communication is consistently highlighted as outstanding, with people noting that team members respond promptly, answer all questions thoroughly, and keep everyone fully informed at every stage. However, some reviewers were not happy with occasional delays, noting that certain property completions and legal procedures took longer than anticipated. A few other people also felt that navigating unexpected administrative backlogs required extra patience and time during their overall journey with the firm.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and constant... See more

Service

Reviewers express high satisfaction and praise the service for being professional, efficient, and reliable.... See more

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Claim

Clients share positive opinions on claim handling, highlighting professional and dedicated legal support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

William Pembleton took over our case a few months back and has been extremely attentive and quick with anything that needs doing. Very on the ball. No questions have been to much trouble for him... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ We recently used Lisa’s services to buy and sell our home, and I genuinely can’t speak highly enough of her. From start to finish, she was absolutely brilliant—professional, proactive,... See more

Company replied

Rated 5 out of 5 stars

Claire and Lisa were excellent. Purchase went through like a dream, sale was quite Tricky due to buyers solicitors not accepting indemnity. Lisa tried many things to push it through and eventually it... See more

Company replied

Rated 5 out of 5 stars

Both Chis Hughes and Tina Rowlands ensured the sale and purchase of our properties went through as quickly and as smoothly as was possible. Both of them kept in constant touch to ensure we knew where... See more

Company replied


Company details

  1. Lawyer

Written by the company

Thorneycroft Solicitors are a leading law firm, delivering high quality professional legal services and advice to individuals and their families. Founded in 1990, we have offices in Macclesfield, Holmes Chapel, and Whaley Bridge, but we look after the needs of clients wherever they are located throughout the UK. Our solicitors and legal specialists cover a wide range of professional legal services, offering a lifetime of legal care including Divorce and Family law, Conveyancing, Wills, Probate, Lasting Powers of Attorney, Clinical Negligence and Accidents at work and provide the very best advice as well as the highest levels of customer care. For further information visit our website www.thorneycroftsolicitors.co.uk or contact us on 01625 503444.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,076)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

My solicitor was very professional…

My solicitor was very professional handling my case,and getting results,
Thorneycroft Solicitors you can trust, polite and informed delivery

4 October 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

William handled my claim and not once…

William handled my claim and not once was there any communication problems or anthing complicated throughout the whole process
brilliant service and won what i deserved due to my injury

1 October 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

My personal injury claim was handled by…william

My personal injury claim was handled by william of thorney croft was kept up to date at all stages always answered my calls and a great outcome thank you so much would highly recommend

24 September 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

No challenge too great

I had approached a number of solicitors with a complex house purchase, only to find many obstacles, nae sayers, and exorbitant quotes.
I contacted James Worsley at Thorneycrofts and right from the get go, he clearly appreciated the breadth of the challenge we faced with the purchase and rather than problems, presented solutions and hope.
We were so glad we chose James, supremely professional & knowledgable, didn't make a mountain out of a molehill, maintained good communication, and set realistic expectations with all parties.
Will definitely use Thorneycrofts in the future.

21 September 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Brilliant

Throughout the whole of the personal injury claim process I felt that Tasneem Doodhwala was there when I needed her. She recognised that it was a stressful experience for me and was very kind and patient. Tasneem responded promptly to any questions I raised and her advice was sound. She is a total professional.
I can’t really describe how grateful I am to her.
I was very happy with the services provided by Thorneycroft Solicitors as a whole and Tasneem in particular. Brilliant - thank you

18 September 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Thorneycroft solicitors recently…

Thorneycroft solicitors recently carried out a conveyance for me when selling my house and I could not have been more pleased with the efforts and dedication of the company, with a special thanks to
Ben Dinardo whose professionalism and overall service was outstanding, thanks again to all concerned.

Kenneth Pritchard

16 September 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

My case was with William Pembleton and…

My case was with William Pembleton and can honestly say his dealing with me have been second to none, he was keeping me informed every step of the way and any time i needed to call hes was always there to answer any questions i had. Turn round time just a little over 12 months (expected really) really pleased with the end results. Thank you Thorney croft and thanks you william.

8 September 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Efficient and professional service

William Pembleton handled my case very well. He kept me up to date all the way through the process and I always understood what was happening. He saw the case through to a successful outcome very efficiently.

12 September 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Excellent service, successful claim

Excellent communication and brilliant service. William was my solicitor and provided all the information I needed and the outcome of my claim was succesful.

12 September 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Excellent

Lisa was excellent, I wish I could of kept Lisa as my solicitor. I feel she would of had my back and helped me achieve my goal. Unfortunately I had to look for a legal aid solicitor. Such a shame. Everything was first class and very professional an excellent company.

13 August 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Trusted Solicitors

Thorneycrofts have been extremely efficient in my case, they send and respond very quickly they are thorough and informative the whole journey through. Miss Tasneem Doodhwala was in charge of my case and I have nothing but positive things to say about her as an individual and work wise. Ms Doodhwala helped me out a lot and I can’t thank her and the company enough for their hard work and effort. If you need a solicitor come to Thorneycrofts they will look after you.

12 September 2023
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Excellent service in sale of property

When a last minute issue raised itself, Kamila Jaworska went above and beyond to ensure that my sale completed on the date we'd been working towards. Everything went very smoothly, communication was excellent, the sale was completed quickly. Highly recommend.

8 August 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Excellent communication

Excellent communication, prompt, very helpful with questions and formating issues, knowledgable, speaking with care and politeness. Thouroughly recommend, thankyou.

20 August 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Excellent service from William very professional

Excellent service William dealt with my case he always communicated through out my claim nothing was to much trouble if you had any issue it was always explained in full depth to reassure you would highly recommend this company very professional

18 August 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Kamila was both very efficient and…

Kamila was both very efficient and informative dealing with our property sale. It was a pleasure dealing with her. I would wholeheartedly recommend her and the company she works for.

16 August 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

The claims teams provided excellent…

The claims teams provided excellent guidance and support. They provided updates along the way. I really can’t fault William P for all his support.

30 July 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Thorneycroft Solicitors

Excellent Company, I was kept upto date every step of the way, informing me of all correspondence between themselves and the third party. Very trustworthy solicitors. Special thanks to William Pembleton, who was there when needed.

6 August 2024
Unprompted review
Thorneycroft Solicitors logo

Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

An excellent experience

An excellent experience due to the diligence and support from JW and KJ. Highly recommended

1 August 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.
If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Great service

Thank you David McDonaugh and Georgia Vivarro for an excellent service . Completed 2 and a half years later, 2 out 3 houses fell through due to the sellers pulling out very last minute. David treated all process’as if it was the first considering no additional fees . We appreciate all your hard work. Thank you

26 July 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 1 out of 5 stars

Mis informed

I was wrongly advised by this company they keep you hanging on for 3 weeks until someone looks at your case, you get ignored and then when they finally look they drop you like a lead balloon.

At the time I was advised if a scar stays approx 6 weeks then I have a case after 3 weeks a scar is clearly visible and it will stay.

A very unprofessional company do not deal with them.

31 July 2024
Unprompted review
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Reply from Thorneycroft Solicitors

We're sorry to hear that you are unhappy with the service you have received and we would like the opportunity to look into this for you further.

Could you please email us at marketing@thorneycrofts.co.uk with your full name, case reference and contact details.
Regards Thorneycrofts

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