Excellent quality card. Colours portrated as seen on screen. Wide choice of script, and clear print. Message written as requested. Will order again from this company.
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Review summary
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Brilliant service as usual. How is it that Thortful can get letters too you in quick time using the post office when other companies don't seem to get the same rapid deliveries? Well done Thortful.
Really pleased with the face swap card. It made the card really personal and I am sure that the recipient will love it. Delivery was extremely quick and the quality of the card is excellent.
Great selection of cards and gifts. Easy ordering system, and arrived exactly when they said it would.
Company details
- #35 of 41 best companies in Greetings Card Shop
- #308 of 375 best companies in Gift shop
Written by the company
Discover the latest greeting cards designed by the top creatives from across the globe.
Contact info
PO Box 76253, SW1P 9NF, London, United Kingdom
- 02080501462
- team@thortful.com
- www.thortful.com
4.3
Excellent
67K reviews
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Absolutely hilarious cards
Absolutely hilarious cards! For a range of all ages and all sense of humors! Always got a little promotion going, and best of all. Order once and you get a yearly email reminding you of your loved ones birthday and asking if you'd like to send a card! Very thortful indeed!!
8 September 2025
Great business
Great cards and options.
Overall great value for money and always turns up quickly.
29 September 2025
Card was delivered on the correct day
7 April 2026
A great company
I’ve used Thortful a number of times for birthdays valentine’s and anniversaries. The quality is always good well packaged and always arrives on time.
7 April 2026
Good spectrum of cards & excellent…
Good spectrum of cards & excellent service.
Will use them again.
7 April 2026
May use AI-assist with repliesRead more
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Rubbish. Cards have not arrived a week after ordering
Ordered cards on 7th April. Now on 14th April and they have not arrived. Rubbish. Will never order from this company again
7 April 2026
Reply from Thortful
Hi Jill, thanks for taking the time to leave us a review.
Your order was sent with Royal Mail First Class, which should be a next day delivery service, however, occasionally orders can take up to three working days. We're so sorry that this wasn't the case.
As First Class isn't a tracked service, we're not able to pinpoint exactly where your order is within the postal system if something goes wrong. We can only apologise for any inconvenience caused by this.
It looks as though you've already been in touch with our team regarding this order, who have resolved this for you. If there's anything else we can help you with, please don't hesitate to reach out to talktous@thortful.com.
Best wishes,
The thortful Team
Card looked great and came really quick
7 April 2026
Great quality, great price.
Easy to customiase orders and plenty of options to pick from. Something for ever occassion. Delivered right on time, great quality, great price. Have used a lot before and will continue to use.
6 October 2025
Reply from Thortful
Hey Peter,
Thanks for taking the time to leave us a review.
We're so glad to hear your order arrived in a timely manner, it's really important to us that everyone receives their cards and gifts in time for the big day!
If you ever have any questions or need any assistance, feel free to reach out to our Customer Happiness team at talktous@thortful.com :)
Thanks,
The thortful Team
A good experience all round
A good experience all round, fast efficient service, I've used a few times now and would recommend.👍
6 February 2026
Very quick and easy experience
Very quick and easy experience
Good selection of cards and gifts
26 August 2025
Disgruntled
When I initially used Thortful they were fine, however, sadly that has not been the case on the past 3 occasions. I will not be ordering again as the do not deliver on time, leaving me feeling guilty for not giving the recipient their card on time, or having to buy and deliver a card myself.
The whole purpose of me using their service is to avoid this, as I am often away from home.
Very disappointed...
10 April 2026
Unprompted review
Reply from Thortful
Hi Len,
Thank you for your review and we're really sorry your order has not arrived.
Your order would have been sent with Royal Mail and we would have expected this to have arrived on time. We're sorry to hear there has been an issue on previous occasions. Unfortunately once your order leaves our printers, we can’t track its journey.
We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.
Thanks,
The thortful Team
Ruined birthdays
Unfortunately a terrible experience from start to finish.
I ordered two cards and a bunch of flowers for family members with birthdays a day apart. My mistake was ordering flowers because although I had left enough time for the cards to make it in time, the florist apparently isn't around on bank holiday weekends (I found out after getting in touch)...maybe pick a florist that is or have an alternative option for these times.
This meant the whole bundle was going to be delayed and go past their birthdays. I got in touch to ask about the issue and was told I had to cancel the whole order and start again if I didn't want the flowers. This seems ridiculous but the staff at this point were informative and quick to respond.
I was given the option of asking to cancel the order by 4pm that day, if that is what I wished. I did not email back asking to cancel, figured better to just leave it as is and hopefully when the cards/gift arrived it would make up for delay. Additionally I live abroad (which I had informed them) and so the time difference does not help with responding.
We get to almost a week later and the gifts have not arrived so I check back in. They then inform they never put through the order and kept it on hold because I didn't say I wanted the order. To be clear, I was never asked to confirm about keeping the order, I had already paid, I had only ever been told to email if I wanted to cancel.
No one thought to check in during the week to see if I was aware the order hadn't been sent and if I still wanted the order to go through but they were very happy to just hold onto my money.
No real apology for the fact they completely wrecked my plans for the birthdays. No apology for the fact they tried to blame me when this was their error. They have now left me waiting again with no response after I asked them to get this sorted asap and respond to me with how they would rectify the situation.
Mistakes happen, people can then tackle it, make it right and give good customer service and keep a buyer on side. They chose the opposite.
8 April 2026
Unprompted review
Reply from Thortful
Hi there,
Thanks for leaving a review.
We're so sorry to hear you haven't had the best experience with us. We strive to provide top quality customer service, so it's truly disappointing to learn we didn't quite hit the mark this time. We're always looking for ways to improve, so we really do appreciate you bringing this to our attention and we've already shared this with the team to review your experience and look into this in greater detail.
If you'd like to discuss this further, please do reach back out directly at talktous@thortful.com, and someone from our Customer Happiness Team will be more than happy to look into this further for you :)
Thanks,
The thortful Team
I love this app
Paid a little extra for first class and it came super quick. I love how easy it is to seal the card inside the envelope. Good for people with bad handwriting bc u can just type the message up before receiving it haha. For my nans birthday I got it sent directly to her house with the card already in the envelope, for my dad’s birthday I just sent it to me and did it myself. Very easy, will be getting my cards here from now on.
1 April 2026
Cards arrived late so disappointed
1 April 2026
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