Threadless Reviews 793

Excellent! staff was very attentive and kind, and they got back to me in no time to solve my issue. I'm very happy with their service and I'll keep getting my tshirts from Threadless, no doubt about it!

Seriously great company, and seriously great service. I have been buying tee-shirts from Threadless since 2013. They have great designs and if there are any problems, they sort them out right away. I've only needed to contact customer service twice about shirts that had marks (probably from the screening process) out of literally over 50 shirts I've purchased for myself and as gifts over the years. This week I received a shirt with a mark on it and emailed them photos and they sent out a replacement the next day. I got quick replies from the rep, Masha. She sorted everything out and my shirt is in the mail!!

Great customer service. Very helpful, generous, and accommodating.

I can't fault Threadless for their customer service. I contacted Threadless after a shipping company misplaced my package. Threadless took it on to resolve the situation, acted promptly, and went the extra mile to look after me as a customer.

Threadless is awesome. It's been my go-to tee site for forever. I have so many Threadless tees, many of them re-purchased after I've worn holes into them or worn the colour out.

And their support is brilliant. Recently I had a delivery not arrive. The Threadless team were extremely helpful in helping me try to track it down, and when it couldn't be found they immediately sent me replacements. As a final gesture of awesomeness, they sent me a discount voucher for the inconvenience. Now I'm excitedly searching for the next addition to my Threadless wardrobe. Love these guys.

Thank you Threadless.

Gus.

I've ordered shirts many times from Threadless in the past and I ordered a mask from them last year and loved it and used it frequently until recently losing it. I ordered two new masks, moving up to their premium masks since they had adjustable ear straps and assumed these would be even better. I unfortunately did not pay attention to the product sizes noted on the site and just assumed it would be equal to or better than the mask I purchased last year. I don't know if my previous mask was actually larger, or if it simply was stretched over the year but the new masks were smaller on my face than I had expected. After contacting their support (responding actually to their proactive email asking about my satisfaction), I noted that I was disappointed with the new masks since they seemed smaller than my previous mask.
My first pleasant surprise was when they asked me to measure the mask to help determine if there might be a production quality issue which honestly was a refreshing change from a simple, blanket refund/exchange. It's great to see that their support actively try to not only solve the customer's issue at hand but also dig deeper to resolve potentially countless other unspoken customer issues.
After measuring the mask, I was able to confirm that the mask did actually match with the sizes as noted on their website. I've worked in the service industry and so take great pains to admit to making a mistake as the customer and so I stated I wasn't looking for a refund, just inquiring if they had larger sizes available.
To my great surprise and happiness, Stacie noted that their ultra premium masks were indeed larger by a fair amount, and then not only refunded my order (which honestly they did not have to since it was my mistake as the customer) but added an additional credit for the inconvenience!
I'd always had a good opinion of Threadless in the past but this experience with their customer service has not only solidified my appreciation for their company but makes me feel completely confident in any future purchase I would make from their site, and more than happy to spread the word about their exceptional service. Great job to Threadless as a company and to Stacie as a customer support representative!

So I bought some shirts on sale and Lo and behold 2 days later a better sale comes along. I was like, Hellz nah! What luck!

Anyway long story short I asked for the hook up and customer service hooked it up next day with no issues! Can’t get better service than that.

Aside from that I’ve been buying from them for years and I keep coming back because their shirt designs are great plus also to support local artists and you know… support made in Murica! :D

Thanks again threadless for the cool gear and great service.

These guys are awesome. I ordered some stuff, it arrived and it was all absolutely beautiful, high quality, perfectly produced. No loose threads, no wonky zippers, literally not a single thing wrong or indeed not perfect except... I ordered the wrong size because i guess i can't use a tape measure properly. I got in touch with their lovely customer care team who replied to my email very speedily and were extremely polite and helpful. They shipped me out a new, correctly sized item at no extra cost, and they had to ship it internationally. I asked if i could at least pay the postage as the mistake was mine and they weren't charging me for the additional item. They not only refused to take the money they didn't even require me to ship the wrong sized item back to them. If i have any money left at the end of the month I'm going to buy more stuff to show my appreciation. Thanks, Threadless. You guys are doing great work.

Excellent customer service, swifts replies, help given every step of the way. I highly recommend Threadless

Super friendly people and customer orientated support! Very convenient and welcoming. I can only say good things about threadless!

Can't say enough good things about this company. The clothing was perfect, and the customer service gets 110%. I definitely recommend it.

Amazing customer service. Great products with awesome designs. I can’t recommend threadless enough.

High quality, well made products. Exactly as described online. Exceptional customer service. Reply fast and resolve the problem. 100% will always recommend Threadless to friends and family.

I have been purchasing threadless tees for over a decade and love their quirky designs. This time, two of my items weren't quite right; on design was the wrong size and men's instead of women's while the other was the right size, but was quite a bit smaller than the sizing guide indicated. I contacted the team and they immediately arranged a new shipment at no cost to me (even free shipping to Australia!) and I didn't have a hassle of having to return the incorrect items. So I now have a new tee for bed and can gift the small fit tee to a niece.

I 💗 threadless - such a great company on so many levels.

We have been ordering from Threadless for at least 15 years and rarely have any issues, but the couple of times when we have, the customer service is top notch. They always make it right and then some. We love these guys and will keep right on ordering from them into the future!

Received a large order from Threadless and was happy with the quality. A couple of issues with the sizing but the company made it right as quickly as might be expected.
I've shopped at least a half dozen times with them and will continue to do so. Great selection and extremely amicable customer service.

They have great T shirts. We use them for most of what we need for us and the kids for years.
One shipment (and a pretty big one) failed to arrive, got stuck somewhere, as we order from outside of US. Quick exchange of emails and they offered a refund or a re-shipping. Prompt and informative service, and we really like their products.

Excellent Customer Service! I ordered several fitted shirts, one terrycloth hoodie and one terrycloth sweatshirt. Both the sweatshirt and hoodie were on the slimmer side of slim but the sweatshirt I could barely get over my waist. It was definitely smaller than the hoodie. I reached out and Grace helped me out immediately by reordering a size larger for me. Thank you again!

High quality t-shirts, nice variety to choose from, it is almost like personal, excellent Customer Service support, I recommend Threadless to have a little bit fun with you T-shirt