Threadless Reviews 793

I am giving 5 stars because I believe things will be ok but I placed an order and paid for it with ccard but have yet to receive any kind of email to confirm anything? how can I confirm?

Print quality has dropped massively, ordered 8 t-shirts a year ago almost all of them have lost the print completely. I have older t-shirts from 6 plus years ago, all with good print quality to this day. Really disappointing. Maybe it was a batch but it appears other people have experienced the same problem.

I ordered some Steven Rhodes shirts and the print and shirt quality were great. I wanted to leave a review because of the great customer service experience when I had made a mistake with my own order. The got back to me right away and they were so kind and amazing. Thank you.

Terrible quality (lose threads etc), freight cost not visible until the end of checkout, got hit with import taxes because it was shipped from the US, unable to cancel order even though I tried to do it less than 5 minutes after placing it.

Ordered 4 shirts with the same design, but all of them look different and nothing like the original design.
First I ordered 2 shirts with the same design. When they arrived with the print in the wrong size and position, I contacted threadless and they assured me that this shouldn't have gone through the QA process and that they would send 2 new free of charge. I finally received the 2 new shirts, but they have the exact same issues as the last 2 shirts. Wrong position and size of the print. The fact that the shirts costs 66 USD each is absolutely crazy when the printing is SO bad. I dont know how its possible to fu.ck up a print so simple 4 TIMES!

The print and quality of the shirt is awesome. The company also made the size exchange extremely easy. Great quality and service all around!!

The tee shirts were a hit with my grandson. However the review they asked me about do posted the wrong shirts.

I wish to report a stellar experience with Threadless Customer Service and their products. I had a problem order, part of which was due to my lack of complete understanding about some sizing matters, and they not only educated me as to how to better make an order which would work for me, but quickly sent new shirts. I couldn't be more pleased with how well I was treated, as well as happy with my purchase.

Very nice support team and quality products.

I made my shop when they just had started the "personal shop" website years ago.

Back then a person who bought my stickers got them in an incorrect color (wasn't enough blue) and contacted them, and very fast they sent them new ones for free in correct colors. Mistakes like these can happen to any printing company, especially in the beginning, and they took care of it very professionally.

TIPS: If you get a "defect" product by any printing company, then contact the company before you complain by doing reviews, they could help you, and by informing them about it then they should be able to learn from their mistakes and prevent it from happening again.

I ordered a Nathan Pyle cartoon t-shirt on Threadless as a Christmas present for my daughter in Nov 2022. It arrived in early Dec but it was faded! What was supposed to be Earth (you know, blue and green) was light grey and dark grey.

I wrote to them and they apologised and said they would send me another. At the end of Jan 2023, I wrote them to say I never received a second shirt so they were nice enough to send out another but said it would be the last.

I JUST received it last week. Four months after my initial order. And it is ALSO FADED! Exactly the same as the first one! So my daughter has two faded shirts of the same design and no proper present! I had been so excited to get this for her but it has been one huge disappointment.

Their customer service was quick in replying emails and polite, but unfortunately quite ineffectual.

Three months late with an order and then when it finally arrived today the print is awful. Faded and parts of the image missing. Just the worst.
EDIT:
I have emailed them, as their response has suggested, and messaged on twitter.

Zero response.

EDIT 2: they’ve just edited their response to say that they did email me. Which they did finally do - after my first edit. Very sneaky of them to change their response to make it seem like they had emailed me beforehand.

Their advise was to ‘throw the item away, or donate it’. Seems extremely wasteful to me. Also no one is going to want a printed jumper where half the print is missing. Appalling customer service and appalling company. I do not consider this a successfully resolved issue, the way they seem to be patting themselves on the back for not delivering a quality product on time or of any quality at all is disgraceful.

I met this website on 2011, but I order just one time and I am really happy to see how they have grown. I have been ordering from them since last year and all my products had amazing quality. The only problem is that shipping times sometimes are really long.

Best people! They really hooked me up and I was admittedly kind of a pain in the butt

They sent me a wrong product twice!
I am never using threadless again

Long time customer since 2006. They started out with great fabric quality and silkscreen prints. I own 13 year old shirts that still look good. But a few years ago, that changed.

Today the print fades after the first few washes and disappears fast. Quality of the shirts has gone bad too.

My last order was my final one. "Hand wash in cold water" my a**. Just produce a decent quality again. Your shirts used to survive years of machine washing at 90-100°F without losing shape or print.

The print washed off after first wash - on cool!

I used to use them alot years ago until their prints got bad so tried them again after a couple of years and sadly the quality really has deteriated.

Contacted them three times and still no responce.

Bad print and bad service

These are terrible. After a few washes the print will come off.

Total rip off

The support was really great. After my sweater arrived and was unfortunately too small, I received another sweater in the size larger free of charge. I would definitely order again.

I just wanted to give a shout-out to Grace. She gave the best customer service I've ever experienced. The shirts initially came too small, but Grace helped me through the process of picking out a different size and shirt style, and she was very responsive, courteous, and patient through the whole process. It seemed like she wanted me to get the right shirts as much as I did. Thanks so much, Grace!