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Rated 1 out of 5 stars

Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply.

Rated 5 out of 5 stars

I've been ordering from Threadless since *checks account, 2008, with 36 orders in total. Three of those orders have included shirts which didn't have a great print on them (around the start of the pan... See more

Company replied

Rated 1 out of 5 stars

If you are an artist, think extra carefully whether it is worth to invest tens of hours uploading to them.. and then no inclusion on the marketplace, even if your designs are selling for tens of doll... See more

Company replied

Rated 5 out of 5 stars

First: I am a customer and not an artist. The products arrived very fast beautiful. The support is amazing. I had a problem with a product. They responded immediatelly, very friendly and understan... See more

Company details

  1. Printed clothing store
  2. Clothing Shop

About Threadless

Written by the company

Threadless exists to help artists succeed.

For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.

But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, most beautiful art. If you’re an artist, we want your art to be seen—everywhere. And if you’re a fan, we want you to find art and products that let you celebrate your uniqueness.

At Threadless, we celebrate the unique diversity that shapes each of us as human beings. We also support creative expression that drives cultural change and love art that sparks a conversation. Threadless is both a brave space for artists to share their designs and a safe space for all identities to find art that supports the things they care about. Even now, with the launch of Threadless Causes, you can make a positive impact on the world by purchasing designs directly supporting critically important initiatives.

Threadless would not be possible without fellow lovers of art like yourself. Every purchase you make directly supports the artist who made the design. With every design you score and every Design Challenge you vote for, you help shape our eclectic marketplace.

Our Community Experience team is here to help with anything along the way. Don't hesitate to email us with any questions, concerns, or just to say hi- help@threadless.com.

Let’s make great together.

Contact info

2.8

Average

TrustScore 3 out of 5

793 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great service and wonderful designs

Great service and wonderful designs. I have boght my t-shirts here for many years and I will continue doing it as long as I can. Enjoy!

7 March 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Rodrogo,

We appreciate you taking the time to leave a review! We're stoked you love our tees as much as we do.

Rated 5 out of 5 stars

Julie helped me and she was great

Julie helped me and she was great! my shirt came smaller, and she took care of everything! I'm so happy to experience this service being in Minnesota, I thought it would be a pain. I wish everything was this easy. Thank you for your help Julie!

7 March 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Kaitlynn,

Thank you so much for your kind words! We shared your review with the team and you've made their day. We're always happy to help!

Rated 5 out of 5 stars

Amazing customer support

Whenever I had a delivery problem in the past, Threadless support always answered quickly and solved my problem. I don't think I've had any other company provide as good support as this.

I've been buying from them for years, and I plan to keep doing it in the future.

5 March 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Martin,

We're over the moon that you've had such great experiences working with our Help Team when you've needed them. We're always happy to help!

Rated 5 out of 5 stars

Happy customer since 2007

I've been buying shirts from Threadless since 2007 and I've always had great interactions with their customer service team when it was necessary to get in touch. I just contacted them about a recent order when a T-shirt didn't meet my expectations and they took care of it swiftly and super satisfactorily! I'll continue to come back again and again for great quality and perfect customer service.

4 March 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Ren,

Thank you so much for the kind words! We're so glad to hear you've always had good experiences with our Help Team.

Rated 5 out of 5 stars

The customer service you really want

They were very easy to deal with. Grace, who helped me, explained the situation well and they were very gracious. It really says a lot for a company when they make returns or exchanges easy for the customer.

4 March 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Chris,

We're so stoked that Grace could help out! We appreciate you sharing your experience of working with our Help Team.

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Initially ordered a few sizes to small but they were able to set everything up and ship out the correct size the same day!

3 March 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Derrick,

We're so glad we could help! Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Very positive experience exchanging for…

Very positive experience exchanging for sizes. Appreciate the fast responses and polite customer service. Love the quality of everything that was ordered.

25 February 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello there,

We're so glad Grace from our Help Team could help get the right size sent out to you! We only ever want you to love anything you order from us.

Rated 5 out of 5 stars

Amazing products and helpful customer service

Shirts are great! Sizing chart was a bit misleading at first since sizes do run on the smaller side for women. Julie Anna was amazing! She was very responsive, got me to the right sizes for the gifts I ordered and was able to rectify the issue in expedited fashion. You never know what customer service help you'll receive from companies you find through FB ads. Already planning a second order for myself and friends.

17 February 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Bill,

Thank you so much for the kind words! We really appreciate it. We're so glad Julie Anna from our Help Team could help get you set up with the right sizes. Don't hesitate to let us know if there's ever anything else we can help with.

Rated 5 out of 5 stars

Amazing customer support

Amazing customer support. Was blown away by their quick responses and incredibly dissatisfaction policies.

17 February 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Josue,

We're so glad we could help! We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

My T-shirts size was not matching the…

My T-shirts size was not matching the order so I raised a complaint and got the best experience! They replaced my shirts with new ones and I’m awaiting for them now.

15 February 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Sarah,

We're so glad we could help get you set up with the right size tees! Enjoy those replacements and do let us know if there's ever anything else we can help with.

Rated 5 out of 5 stars

Phenominal Customer Service!!!!

I recently ordered 4 t-shirts with Tara McPherson art on them. I just absolutely love her work and I love supporting local artists. I ordered a size I thought would fit but unfortunately they were a little snug. I emailed Threadless and asked to exchange the size and that I would happily return the smaller shirts and pay for shipping. Not only did they offer to send me new shirts but told me I could keep the previously ordered ones and donate them if I wanted. I am giving them to a friend of mines daughter who also loves the artist and has her work hanging on her walls. Outstanding customer service. Totally exceeded my expectations. My new shirts have already arrived and i am so excited to start wearing them out so people start asking me "what a cool shirt...where did you get it? Who is that Artist? " Thank you Threadless!!!!

12 February 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Christina,

We love Tara McPherson! Thank you so much for supporting artists. We're always happy to help and appreciate you spreading the word!

Rated 5 out of 5 stars

Long time customer

I've been shopping with Threadless as far back as my college days since 2006 and I've always had a great experience with the customer service and excellent choice of t shirts!

12 February 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Jay,

We're stoked you love our tees as much as we do and impressed that you've been ordering with us for so long! Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Always a great shopping experience!

Threadless is always a great shopping experince! They have the best artists and designs. And if something isn't right with your order, their customer service is fantastic.

10 February 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Heidi,

Thanks so much for sharing your experience! We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Great customer service :)

I have to contact Threadless customer service twice and both times they were fast to answer, super nice and efficient, and the second time they even took the time to explain why the issue arose. I will definitely buying there and recommanding them to my friends :)
Pierre (FRANCE)

9 February 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Pierre,

Thanks for taking the time to leave a review! We're always happy to help and are so glad we could assist you efficiently. Do reach out if there's ever anything else we can do for you!

Rated 5 out of 5 stars

This was by far the best exchange…

This was by far the best exchange experience I’ve had with an online order! It must be a Bones Day!! Thank you Noodle & Noodles team!!!

9 February 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Elizabeth,

We're happy Grace from our Shop Support Team could help out! Enjoy your goodies and we hope you have a great day, bones or no bones :)

Rated 5 out of 5 stars

Customer service was prompt and the…

Customer service was prompt and the resolution of the issue was easy.

9 February 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Serena,

Thank you so much for leaving a review! We're glad we could help get everything sorted for you.

Rated 5 out of 5 stars

Great quality, fast shipping!

Between me and my wife, we have ordered about 10 shirts and 6 hoodies from Threadless. This place is great! Fast shipping and their customer service is the best. Five stars!

4 February 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Michael,

We're stoked to hear you love our tees and hoodies as much as we do! We appreciate you sharing your experience of ordering through us.

Rated 5 out of 5 stars

The nicest staff!

Their customer service is the best! I've been buying from them for years and they've always been nice and accommodating, and way beyond decent - they are actually generous! They just want you - their customer - to be happy.

3 February 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello May,

We're always happy to help and are so glad you've had a good experience ordering from us. Thank you so much for taking the time to leave a review!

Rated 5 out of 5 stars

Excellent customer service

I have purchased many items from Threadless over the past couple of years. I love their products. The designs and quality are fantastic. The customer service is way above any other company that I have dealt with. If there is any problem at all, they immediately will do all they can to make it right. They will replace it, whether it is the wrong size or it isn't exactly as I wanted. I can't say enough about the customer service at Threadless. They go above and beyond to make sure everything is right and I am happy with my purchase. I highly recommend them.

1 February 2022
Unprompted review
Threadless logo

Reply from Threadless

Hello Cindy,

Thank you so much for the kind words! We're so glad to hear you're loving our designs and that our Help Team have always been able to make things right for you. We appreciate you taking the time to leave a review!

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