i make a transfer of 3800 usd from…
i make a transfer of 3800 usd from spain madrid to my bank account in morocco they say transaction is completed but the money never arrive, what I'm gonna do
24 July 2025
Unprompted review
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Company details
Written by the company
Founded in 2016, Thunes is a B2B company that powers payments for the world’s fastest-growing businesses – from Gig Economy giants such as Uber and Deliveroo and Southeast Asia’s super-app Grab to global Fintech leaders such as PayPal and Remitly. Through a single, simple connection, consumers and businesses can send payments to – and get paid in – every corner of the world. Thunes currently supports 79 currencies, enables payments to 130 countries, and helps to accept 300 payment methods. In April 2022, Thunes acquired a controlling stake in a leading AML and Compliance Platform company Tookitaki, which now enables the company’s advanced compliance, anti-fraud, and anti-money laundering (AML) capabilities, setting an international benchmark for sustainable compliance. The company is headquartered in Singapore, with regional offices in London, Paris, Shanghai, New York, Dubai, Nairobi, Arizona, and Barcelona.
Contact info
1 Raffles Pl, Tower 2 28-61, 048616, Singapore, Singapore
- contact.us@thunes.com
- www.thunes.com
2.4
Poor
14 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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İ keep trying( 7-8 attempt) transfer…
İ keep trying( 7-8 attempt) transfer money to my bank But failed.
They say transaction completed but i dont receive any money.
Money not in my bank and not in my account.money lost.
İ think i did lost almoust 500 dollars. İ dont know where is my money.
İ would like it works but not working.
Sorry Thunes.
İ m just sad. ;((
Update:
Now everythings is fine.
Thunes. Works good and fast.
There was a small mistake and they did fix this.
İ m Happy with Thunes. now.
Thanks.
20 July 2025
Unprompted review
Reply from Thunes
Thank you for reaching out, and we are really sorry to hear about the trouble you’re facing. We completely understand how stressful it must be when your money hasn’t arrived despite the transaction showing as completed.
Could you please contact our support team at https://support.thunes.com with your transaction details? Our team will investigate and work to get this sorted for you. Thank you!
Well the system wasn't working so I…
Well the system wasn't working so I decided to check the reviews. They are as I thought. Thunes a is a crap service underperforming its mandate.
29 May 2025
Unprompted review
Reply from Thunes
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback—even though it’s not what we’d hoped for.
We understand how frustrating it can be when things don’t work as expected.
If you’re open to it, we’d like the chance to understand more about what went wrong and see if we can help make things right. You can reach our support team directly at https://support.thunes.com, and they’ll be ready to assist you.
What's happening at Thunes
Don't transact with Thunes. My PayPal mpesa transfer is pending for days...The customer care says the funds are still with Paypal while the authorization to Thunes was successful and even Paypal sent me an email receipt acknowledging the same. Thunes release my money.
13 August 2024
Unprompted review
Reply from Thunes
Thank you for bringing this to our attention—and I’m really sorry for the delay you’re experiencing. I completely understand how concerning it is when your funds don’t arrive as expected, especially when you’ve already received a confirmation from PayPal.
Please raise a ticket with our team via https://support.thunes.com if you haven’t already, and include the PayPal transaction ID and email confirmation details. We’ll escalate this immediately and work to get your funds released as quickly as possible.
This is the worst company I have ever…
This is the worst company I have ever sort services from. Their customer care provider, Teresia Juma, is very clueless and has absolutely no knowledge of how to serve customers. She doesn't even know company policies she constantly referred me to. Absolute worst.
18 June 2024
Unprompted review
Reply from Thunes
We’re truly sorry to hear about your experience, and we appreciate you sharing your feedback—even though it’s clearly not the kind we aim for.
We never want any customer to feel unheard or unsupported. Your interaction with our team should have been helpful, clear, and solution-driven—and we regret that it wasn’t. We take feedback about specific team members seriously and will look into this matter internally to ensure it’s addressed appropriately.
In the meantime, if your issue is still unresolved, please allow us the opportunity to make things right. You can reach our support team at https://support.thunes.com, and we’ll ensure it’s handled with priority and care.
Just avoid it
No real customer support. Website pages broken, bad service. I've made a purchase having them as middle man, there's still no confirmation of payment from their part, while I had my money taken from my bank for a long time.
3 February 2024
Unprompted review
Reply from Thunes
We’re really sorry to hear about your experience, and we understand how frustrating it is when your payment is deducted but not confirmed—especially when you’re left without clear support.
This is certainly not the level of service we aim to provide, and we apologize for the inconvenience you’ve faced. If you haven’t already, please reach out to our support team at https://support.thunes.com with your transaction details. We’ll investigate it as a priority and work to get it resolved as quickly as possible.
Ignore the positive reviews!
Ignore the positive reviews!
Its 2024 they are now in the scam phase!
They took my money and gave very ret4rded renpsonses without explaining why..
Very poor customer services 0.1/10
1 January 2024
Unprompted review
Reply from Thunes
We’re very sorry to hear about your experience and the frustration it’s caused you. This certainly isn’t the standard of service we strive for, and we deeply regret that you feel let down.
We’d really appreciate the opportunity to review what happened and provide a clear explanation. If you could share your transaction details with us via https://support.thunes.com, our team will investigate your case thoroughly and work to make things right.
Tried to withdraw from Paypal to Mpesa…
Tried to withdraw from Paypal to Mpesa but the funds were refunded. When I contact Thunes customer care they say my account is under investigation. When I ask why, they do not give any reason and then say they do not know when the investigation will be complete. It has been more than a week now and I still can't withdraw anything. A very unprofessional and snoopy company. Stay away from them if possible.
13 November 2023
Unprompted review
Reply from Thunes
Thank you for sharing your experience—and we’re really sorry for the frustration and lack of clarity you’ve encountered. We understand how upsetting it is to have your account under review without a clear explanation or timeline.
Please know that account investigations are triggered by strict compliance and regulatory requirements, and while we’d love to provide more details, we're sometimes limited in what we can share due to data protection and legal obligations. That said, you absolutely deserve timely updates and respectful communication, and we’re sorry if that standard hasn’t been met.
If you haven’t already, please follow up via https://support.thunes.com with your ticket reference so we can ensure your case is getting the attention it deserves.
Pending Paypal Top up transaction
Did a transaction, Mpesa to Paypal. The transaction was successfully debited from my account to Thunes. However, it seems there was a technical glitch between Thunes and PayPal and the transaction failed. On engaging the customer care, they seem to happy to close ticket rather than resolve issue. First one said I retry transaction yet they have my money that would lead to double payment. The other one just sees failed in system transaction status and does not review first if they're in receipt of my money and second which leg did it fail: Between myself and their end as the intermediary or their end and PayPal.
Service has always operated smoothly up until now, but the lack of due diligence by customer care and because of witholding my money and not admitting they have it, its a star rating of 1 for me.
24 August 2023
Unprompted review
Reply from Thunes
Thank you for sharing such a detailed account of your experience—we’re truly sorry for the breakdown in both service and communication you’ve described.
It’s especially disappointing to hear this, knowing you’ve had smooth transactions with us in the past. You're absolutely right to expect a clear explanation of where the issue occurred.
In the meantime, we’d like to make this right. If you could share your transaction reference again via https://support.thunes.com, please mention this review so we can fast-track your case for proper investigation and follow-up.
Perfect customer service and quick to…
Perfect customer service and quick to respond.
17 October 2022
Unprompted review
Reply from Thunes
Thank you for your kind words! We’re glad to hear you appreciate our quick and helpful service.
Reply from Thunes
Thank you so much for your kind words and the 5-star rating! We’re thrilled to hear that you find our service excellent.
Good service
29 June 2022
Reply from Thunes
Thank you for your feedback! We’re glad to hear you’re happy with our service.
Reply from Thunes
Thanks so much! We really appreciate your kind words.
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