Ticket.dk Reviews 

Suddenly changes departure time without notifying!!! Poorest costumer service, I can’t get through and try and chance it back as I talked to the flight company who says there is still available spots on the specific flight . DO NOT USE THIS PAGE

The worst service I ever experienced. I needed to take a sport equipment on the plane and ticket.dk refuses to book it.

Wow they answer phone now , but have had my refund money since 5 april and not received them yet, still incompetent support and say I get 4179 dkk the problem is voucher was 4582 dkk , they steal my money

I tried to book a trip to Mallorca. The website gave several problems with booking the tickets. Pga it did not accept our birthday data however everything was correct.
I calld the supportbut "they are busy and don't take any calls" since day. I called them more than 10 times.
After a week of trying suddenly we got to the payment page. Right after the payment went through they said: "Sorry, the trip is already gone. Sorry we took your payment and can send back in a few days."

OUTRAGEOUS!!!!

And i don't even mention the small hidden extra costs which raised the price with 2-3000 dkk in total at a 25000 dkk trip.
Nasty.

Not very easy. Actually very confusing and to many different mails

After paying for the tickets.
I immediately received by order no. although the airline booking reference came shortly after.
I know there are many 1 and 2-star reviews of this website but mine was a 4-star review.
Ticket.dk lost 1 star as they did not provide the booking reference immediately.
Overall satisfactory service.

Yet another travel agency not issuing booking codes for your tickets. Also eliminating you from checking in online.

THE WORST SCAM COMPANY EVER!!! When I booked my tickets I paid extra to check-in luggage. When I received my tickets they had only included a luggage to the first flight. I then had to pay for a luggage to my home trip AND 300DKK in service fee. SERVICE FEE?!? Are you kidding me. You have provided me with NO service.

I got really frustrated and angry about their company and their terms and how they handle things is not customer friendly at all. Be aware you need to pay 300DKK/45€ for for their support or service. I would NOT buy my ticket through them again die to their service fees.

I got a very bad experience on this agency. It took long time before they refunded the money even if the airline has refunded them for a long time ago. I've known as I called the airline by myself and they told me everything what is going on. Nobody answers the phone and answering machine always saying all are busy, but not too busy to get all the payments when you buy a ticket. I have learned a lesson that do not ever ever buy from an agent anymore. Ok a little bit expensive to buy direct to the airlines, but it is worth enough. Also why do they have to deduct all the extra payment like bagage insurance, air assistance etc. when the trip was cancelled ? and not even my fault as it was the airline itself who wanted to change the time connections and because I can not accept the changes I decided to get my money back. . I understand if there is a little bit charges but with the amount they took from me is not acceptable.

It took like for ever to get a refund from a ticket, but I also know this companies in corona have been with lots of problems. I will not say there customer service is good, you really need to be more kind. But you got my money back for 4 tickets to latin america and for that i am thankfull and give you 5 stars, but please change a bit your customer service, specially by phone.

I have been in touch with several agents via e-mail concerning my booked ticket. And let me be frank, I am relieved that I reached my destination and that I am back home again. The first leg of our return ticket was cancelled. This cancellation was informed to me by email which landed in my junk folder. This is the first instance of really bad communication. Such an important information should be informed directly by phone or at least by text message. It was pure luck that I discovered the email. After this, I tried for weeks to get response from your agents. It was impossible to reach you by phone, and no one answered my e-mails. We ended up booking a flight via another agency because we did not have the nerve to wait for you any longer. When we then requested a refund for the cancelled flight, this was also a very messy affair. Some of your agents said that it was possible at an unreasonably high rate per person, others wrote messages that I could not understand due to poor language skills, and then I was told to wait until my first flight to send the request. Finally, I was told that I could not get a refund for only part of a trip with several legs. This entire process has been totally unacceptable. It has cost me hours of waiting on the phone and writing mails. What was supposed to be happy anticipation of a great trip turned into nervous anxiety. Last but not leas we have paid for something we have not gotten, and we have paid extra to get it somewhere else. All in all, a very negative experience. For the sake of your future customers - a group I will never join again - I hope that you will improve your entire customer service - from recruitment, staffing to communication and service mindedness.

Lufthansa refunded partially a cancelled flight booked through Ticket.dk. Ticket.dk promised to transfer this amount back within 3-5 week. Two months have passed and they are not responding to my case and not reachable by phone.

Will log a case with the consumer authorities now

Website is easy enough to use, but all the correspondence (or lack of) since I purchased tickets in April has been awful.

A week or so after purchasing my tickets, I am informed that the airline has cancelled those flights and I am re-routed on different flights (on different days and at very inconvenient times, now taking 2 days off our travel plans). When I respond that I do not accept the new flights offered and what are my other options, no one responds to these questions. Some time later, they ask me to please confirm my new flights with the airline - where I state again that I do not accept these and want to find another solution. After a few months now, this still isn't resolved.

My receipt from Ticket.dk wasn't complete with stating which type of ticket I purchased (refundable or not), and although I have asked for them to confirm this several times, no one has answered that question yet. This has made exercising my rights for the changed flights more complicated.

One of the names of our travelers was misspelled on the ticket but not on the receipt, and after multiple attempts to contact Ticket.dk to get that fixed, they would reply that it might not matter, or that I should contact the airline directly to ask for it to be changed (for a fee). After several more emails, Ticket.dk did get the name corrected.

Overall, correspondence with Ticket.dk has been very very slow, and they do not answer phone calls. When they do respond, only part of my questions/concerns are addressed and the rest totally ignored. This means more correspondence and then more time waiting to get a half-response.

I will never use them again and would not recommend Ticket.dk to anyone!!

Paid for a ticket i never received… and they are impossible to contact!
Never responded to my email and calls.

I was booking from Germany. The flight is next week, since now everything works perfectly!!!!