Ticket.dk Reviews 

It was quick and easy. I had no problems buying the ticket with you.

I advise everyone to stay away from this company. It is not possible to get through to them, you go from Denmark to Sweden to their office, not understanding, they lie and do not return money for the flight that they themselves canceled. I call the airline directly and they inform me that they have already returned the money to "Ticket".

I cancelled my ticket after buying it 2 dags then they charged me alot of Money am unhappy

I bought the ticket through ticket.com, but the airline has asked they have no information. After two hours my problem has been resolved.

We are so happy that we got the tickets now. - BUT:

Realize that we have been very worried.
• Your homepage showed error, - and no time for fixing the problem. No tickets – but money deducted. This is illegal !!
• Could not get in touch with you on the phone.
• You did not respond on the 2 mails before very late ..now.
• Very unfortunate situation. Talked with my bank optional to have the money returned..
• Talked with KLM (good service) informed that the booking was incomplete and not paid by you.
• E-mail to the Ticket.se
• Phone talk to Goteborg Ticket shop. (very good service, but could not directly take over. Mailed you…)

Totally spend many hours where I was supposed to work, and left in a very bad situation.
It was the last chance for us to visit our son in Singapore.

2 important things:

1. Please forwards us some compensation/acknowledgement to compensate for your real poor service.
2. Please stop this Ticket.dk business in Denmark, - or better, improve the setup/service. Forward this on a manager level. It’s for your own good !!

The Call-center is close to not existing. Once u finally reach them, its like talking to 2 year old child.

I have not received the refund for my ticket, Also they do not talk about it when i ask them when i will receive my refund.

Very bad customer service. I call 100 time to service center but no body response the phone call.

It is totally impossible to get in contact with customer service, they do not answers my inquiry and there is no phone to call them. They have just moved my booking without a reason. Do not use this company. I will indeed never use them again.

Fine and easy to use.

The worst and most indifferent company I have ever seen !!!
There is no number or way to contact them, and I have been waiting for their email for a week 😑

Awful custumer service, no help when needed.

I made a booking on Ticket about a month or so before my departure date. I was to travel with Austrian airlines on my departing flight with a stopover in Vienna on the way to Malta, and on my returning flight I was travelling with Lufthansa with a stopover in Munich.

Three weeks before departure I noticed there had been a single-letter typo on the names of one of the passengers. I thought it would be no problem, and was ready to even pay to get the error corrected in due time. I tried to call the agency, and they did not respond on their phone for custumer service. So I went to e-mail them instead, even finding the specific pre-made form for correction a name on a ticket on their website.

After a couple of days, I got a very dissapointing reply, as I was told that I need to contact the airline directly for a name correction. As I reached Austrian Airlines custumer support on the phone (who were a lot more reachable and helpful than Ticket), I was told that they could not legally change the name on a plane ticket booked via a third party, but otherwise it would have been no problem. So I had to get back to my travel agency, and they even left instructions for Ticket to follow on how to correct the name on the plane ticket.

I tried to call the agency over and over, but nobody picked up on the line, even if I started calling as soon as custumer support opened.
Instead I had to explain myself via another e-mail - I made sure to include that the airlines could NOT help me and the booking needed to be changed by Ticket themselves, as they advertise on their website. Efter a couple of days, i recieved an ultra-short reply that it could not be done, and I needed to contact the airlines for a name correction; this was almost exactly the same message I got before I made a big effort to talk to Austrian Airlines and Lufthansa, who assured me that ONLY the travel agency can make this change, and that it should not be a big deal.

This show has gone on for weeks, and now I am just a couple of days from my departure, with an invalid plane ticket, that the this travel agency does not care to help me with, or offer me any advise on what to do with.

If you want your travel agency to be there for you when needed, I strongly recommend using another agency than Ticket, as they have been by far my worst experience ever, as I am a seasoned traveler. From now on I will book directly thorugh the airline - rather pay the extra bucks than end up being completely alone with your issues. I have been stuck with no help or willingness to understand the situation from the Agency, it got so bad that Lufthansa even half-apologized on Ticket's behalf, as this is scandalous behaviour.

STAY AWAY - NO service and no logic at all.. maybe it looks cheaper, but you have no rights in case of trouble

We booked a return trip from AAL to BUD containing of 2 flight each way
Approximately 2 weeks later, we received an email from them with the message “that one of the flights has been cancelled by the airline, unfortunately, you will not be able to travel as planned”

As the cancelled flight was the first on the trip, and no other alternatives was possible, the complete trip is lost? Therefore I requested to get refund for the whole trip..
Here starts the trouble, I was told only to get refund for the cancelled flight, and furthermore will be charged a fee for 250 DKK each person, which leaves us with almost nothing… I could have accepted this if they offers me alternatives flights, which was not possible.. But they blame that they have the rights to only offers refund for the cancelled flight… I have now for 3 months frighted with them, and therefore this review of them, I will NEVER EVER buy with company anymore, and I will strongly recommend all to avoid this company …
They do not reply on emails, and if lucky to get through on phone, it’s obvious very bad speaking English persons, who is learned up just to deny, and make money..

Har intet at klage over

God service.

Worst experience I have had with a company in a very long time. I needed to change my return flight to an earlier date, but ended up having to buy a one-way ticket out of my own pocket and without Ticket refunded my original ticket that I wasn't even going to use. Customer support is super slow at responding and it's basically equivalent to texting with a robot. Just do yourself a favor and stay away from this company. Please go to another provider and pay a premium for proper customer service, you will thank yourself later.

We are really disappointed for the service, our fly tickets has been canceled because of corona and we never got refunded for 23.000 danish korona.
Is has been almost a year! We have to book the new tickets and nobody gives an answer!
My advice stay away they are not serious!

AVOID buying anything or booking through this agent. They have the worst customer service that I have ever experienced in my life. They owe me money and after more than a year have not refunded it having confirmation that the airline has refunded them the money. This is THEFT and I don't understand why the Danish Authorities can still allow businesses like this to exist in todays world.

No reply from customer service
I been trying for 3 days now to get in contact with Ticket and no response! I sent numerous mails on my case with my case number and no response. They have a Danish number but the service is from India and this is BS!
My request is simple we need a name change on a ticket I was promised that I would receive an email within an hour and it's been three days now
When you order from Ticket and go on to your page you can't make any changes yourself, you have to get help from customer service but they don't reply and they don't help. My advice find somewhere else this is a scam