We received our tickets about one week in advance, which was a relief. We could not upload them on the app at first, but agents online and over the phone helped us tremendously and efficiently, which... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like that the pricing is 100% upfront unlike many other ticket services. Because it is a resale platform, it does take a little bit sometimes for the prior owner of the tickets, to transfer to you.... See more
Company replied
Today, I ordered tickets for an Eagles concert at the Sphere in Vegas. The website is very user friendly with respect to searching for tickets. Shortly after paying for the tickets (no additional f... See more
Company replied
This is my first time using Ticket Club since they have moved to the Trustpilot app. While it was a little complicated getting set up with multiple variations - e-mail, cell phone and the app passw... See more
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Company details
Information provided by various external sources
Ticket Club is a membership site for tickets to concert, sports, and theater events. Members save money on tickets to the events they want to see, with low prices and no service fees. It's similar to Amazon Prime, Sam's Club, and Costco - except for tickets. We offer our members tickets without any additional service fees, which are added fees added on (typically at checkout) by almost every company in the industry. These fees constitute most of the profit of many ticketing sites, and can raise the price of tickets from anywhere from 10% to 30% or more. We don’t charge those fees, and the first price members see on our site for a ticket is the exact same price that the ticket will be at the end too. The only other charge (aside from the tickets) is for shipping, which is variable depending on the shipping method chosen. Our ticket prices are all at Club price, but you don’t need to be a member to see those - anyone can buy tickets from our site, members just don’t pay service fees.
Contact info
75 Gerber Road East Suite 106, 06074, South Windsor, United States
- (855) 575-8322
- customersupport@ticketclub.com
- www.ticketclub.com
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Tickets are cheaper at the venue account
14 October 2023
Good prices overall
2 November 2023
I was given a 10% discount on my first…
I was given a 10% discount on my first order for future orders but I was never able to use it when I tried to.
9 August 2023
No extra fees.
12 October 2023
Carolina Panthers Tickets
I purchased Carolina Panthers (NFL tickets) in June for an October game. I received the link to download the tickets same day and was able to save them to my Apple Wallet. We had zero issues receiving or using the tickets. When coupled with the stellar price we will definitely be purchasing tickets through Ticket Club again.
16 June 2023
Do NOT buy parking passes from this…
Do NOT buy parking passes from this place!!!! You will be ripped off! It is Sunday after the game and I still do not have my parking pass!!
24 October 2023
I paid $49 for nothing!
This membership is worthless!!! I have attempted to purchase tickets in 3 separate occasions. Each time the purchase appeared to go through. But then I got an email saying that there was a problem with the order. Unfortunately ticket club is now holding the funds from credit card and debit card that I have used so I don’t have access to those funds. This is very frustrating.
28 October 2023
Seems like a rip off!!!
I have attempted to purchase tickets in 3 separate occasions. Each time the purchase appeared to go through. But then I got an email saying that there was a problem with the order. Unfortunately ticket club is now holding the funds from credit card and debit card that I have used so I don’t have access to those funds. This is very frustrating.
28 October 2023
Scam it’s a scam
25 October 2023
Always fast and great service
Always fast and great service . You can actually talk to a human if you have a problem . Highly recommend .
27 October 2023
Second time's a charm!
When I didn't receive the tickets as expected, I contacted Ticket Club. While the first associate wasn't very helpful, I called back the next day and talked with Michael. He was great! He understood my anxiety and took ownership of the situtation, calling be back later that day when he saw that the tickets had been delivered. He stayed on the phone with me until I was able to view my tickets!
29 September 2023
My order didn't go through and I can't…
My order didn't go through and I can't get a live person on the phone because it's past business hours. I believe you should have a person in each time zone because something like this can be resolved more easily. Then me waiting until the next day
18 October 2023
Price and ticket delivery
30 July 2023
Easy to purchase tickets for family.
30 August 2023
Beware Obstructed Views
I had an order that had zero indication there was an obstructed view on the tickets we purchased and, of course, there was an obstructed view. We could only see less than 1/3 of the stage from our seats, which were the worst seats I've ever had for a show. These tickets were a "Zone Deal" and I will never do that again, not do I recommend it.
22 July 2023
I am extremely sick and purchased NFL…
I am extremely sick and purchased NFL tickets for my son and I as my "farewell" gift. I wanted the tickets in hand before the date of the event so if I was "not around any longer" on the date of the event my son would attend in my memory. Your company flatly refused to forward the tickets even though the $1200 paid was already debited from my bank.
30 August 2023
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