Communication was ok. Purchase of tickets went smoothly. Not applicable in my case, but excellent that resale of tickets was organised via the site. One star lost, but not sure if that is even a TM... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tickets in different countries Having tickets for events in different countries requires to open the respective ticketmaster site, e.g. *be for Belgium, *.de for Germany. Why don't you put all ticket... See more
Everything was perfectly organized, food and drinks are slightly high but to be expected of such events. Only negative comments is the fact you have to keep refilling a card with skulked to purchase a... See more
I really enjoyed this evening. First part, Losing Gravity, was a real discovery which I very much appreciated. Molly Hatchet was also terrific. It's always a pleasure to see musicians having fun on... See more
Company details
Information provided by various external sources
Ticketmaster is recognised as a market leader in the ticketing and entertainment industry, the business is constantly investing in technology and innovation and has a commitment to deliver world class service across the sector. Ticketmaster is a popular and trusted destination for tickets, offering retail and marketing support to hundreds of clients every year.
Contact info
Esplanade 1, 1020, Bruxelles, Belgium
- help@ticketmaster.be
- www.ticketmaster.be
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful organisation on a standing line…
Awful organisation on a standing line in the morning,it was chaos,workers just screamed people didn't understand what they shoud do.
people who came first were in the end,disappointed and frustrated...
Selling is not easy, app is working well
When I was thinking about selling my tickets this was a cumbersome process So I decided to keep them and enjoyed the show of Ed Sheeran.
App is working easy and well, easy entry at the venue.
Smooth organization for a great concert
The tips for the concert and the organization were very good! I felt there were enough workers helping out with directions and the parking was also well organized for bikes.
It was our first time to buy a resale…
It was our first time to buy a resale tickets in Ticketmaster and it is really assuring and we worry less because of the very helpful information in the app. Plus ED SHEERAN’s concert was really fantastic! 😀
Ticketmaster app not available in Belgium. Seriously?
All good except for the stress concerning the tickets. The Ticketmaster app is not available for Belgium in the Google App Store! This is beyond unbelievable.
At the show I had to open the browser to show them the tickets. No idea if they would have accepted print screens. Please fix this.
Excellent and easy to switch between…
Excellent and easy to switch between countries
I missed two first singers
I missed two first singers, becuase
You forgot a simple point and it raised a huge problem for us (as audience), if you mention in your website that try to reserve parking days before, i didn't missed two first part of program, When I arrived there, the P+R parking had space but they only allowed to people that they reserved before, i took me 2 hours and half to find a parking location in another city close to anwerp and go to the concert. please always mention about the parking possibilities, at least mention the audience should try to reserve it days before.
Useless app and website!!
Do NOT book any tickets via Ticketmaster!! I booked a ticket for the Ed Sheeran concert in Antwerp. I am Italian and I use an Italian phone. No problem with purchasing the ticket, too bad the "Belgian" (???) app is not available on my phone, so I cannot access my ticket. Tickets also cannot be downloaded via the website nor added to a phone wallet, or received via email... Nothing. Zip. Nada. There is no alternative whatsoever. There is also no customer support phone number to receive assistance. You can only fill in a contact form. This is a SCAM.
Updates: I requested assistance via the website and, after an initial, perfectly useless automated response, somebody uploaded my ticket on the website so that I can access it without downloading the app. It remains and incredibly stressing and upsetting experience!
Very poorly organized
Went to Waterloo 210th Battle Anniversary. Very poorly organized! Parking not indicated properly, shuttle service inadequate (had to wait 1 hour and let 2 full shuttles pass even though we were of the first in line for the 1st shuttle!!!) and missed several attractions because of this. Food stands were too few which resulted in very large queues. Reenactment show was very haphazard and did not show the actual strategical manoeuvers. Comment in French was much more elaborate than in the other languages! We were very disappointed!
The concert was excellent but ING Arena…
The concert was excellent but ING Arena is inappropriate for this kind of events . Extremely saphocating and hot , not bearable !! Huge crowd and noisy atmosphere ! Parking 12 euro !
It was awful
It was awful, why there was no air conditioning there? why no doors were open to change the air in the salon . I literally didn't enjoy the show only because of the hot air . It was boiling!!!!
I got stuck in Israel due to the war.
I got stuck in Israel due to the war.
Couldn't sell the ticket for the hut and Ticketmaster couldn't help me in any way.
Amazing music live experience but...
The experience is amazing but tha abussive price of drink and food it's excesive for us. 3 euros for DONUT!, 3,80 for a 50CL Bottle of Water, 3,80 a shower, 8 euros for a frozen fries... Pure madness.
NO JUSTIFICATION.
on veut un ticket papier à garder en…
on veut un ticket papier à garder en souvenir
Euro festivals rule!!
After going to festivals in the UK for the last 35+ years I am now a convert to European festivals.
Clean. Fantastic food you actually want to eat. Fantastic options for drinks (Though no “Jack” due to Trumps tariffs. I had showers and flush toilets throughout the site. Well run and amazing value for money.
From reservation to tickets showing
From reservation to tickets showing, no problems!
Another excellent concert ruined by smartphones
The ticket service was fine. But the concert itself was (once more) unenjoyable due to the non-stop disruptive smartphone photography and filming during the performance.
When will we finally introduce a courtesy 'code of conduct' during concerts? That is a simple request to the audience to limit smartphone recordings to only the first 2 songs or the first 10 minutes of each concert? And after that just enjoy in 'total deconnection' please? Then the real music lovers might also have some concert pleasure?
PS The act happens on stage, not on your lcd screen
Version in Dutch:
De ticket service was prima. Maar concert zelf was ongenietbaar door het zoveelste non-stop storende smartphone fotograferen en filmen tijdens optreden.
Wanneer eindelijk een hoffelijkheid 'code of conduct' tijdens concerten? Dat is simpele vraag aan het publiek om smartphone opnames te beperken tot enkel de eerste 2 nummers of eerste 10 minuten van het concert? Met daarna geniet in 'total deconnection' aub. Dan hebben de echte muziekliefhebbers er ook nog iets aan.
PS The act happens on stage, not on your lcd screen
Very good I hope go again 😁😁
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








