Nightmare of a website to use They have been in the process of updating their website for months now and when I log in I can t see my tickets in my account It tells you to click a link and... See more
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Visto il concerto di Liam Gallagher e John Squire al Fabrique. Buon concerto, peccato solo per la breve durata. Il luogo è stato semplice da raggiungere in auto e altrettanto è stato per il parcheggio... See more
Company replied
it was great overall, fun; unfortunatelly inside Fabrique it's very hot and one (or two girls didnt see exactly cause it all happened so fast) started to feel unwell while Tate sang You Broke Me Firs... See more
Company replied
How is it possible in a metallica concert no one was headbanging, jumping or doing mosh pits. Why where the security instructed to stop anyone if they had someone on their shoulders. This is just ridi... See more
Company details
Information provided by various external sources
Ticketmaster Italia. Leader mondiale nella vendita di biglietti per l'entertainment: Concerti, Festival, Sport, Teatro e molto altro ancora. Ora anche in Italia!
Contact info
Italy
- www.ticketmaster.it
2.7
Poor
1k reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Audio e monitor da sincronizzare
Audio non all'altezza dall'evento e schermi video in ritardo di quasi 1 secondo rispetto al sonoro
29 May 2024
Unprompted review
Excellent experience, but poor service from Ticketmaster
Excellent experience as expected from a Metallica concert. However, very poor information from Ticketmaster, as the tickets said "Metallica at 5:00 pm", but we had no clue on when they due to get on stage and/or which bands would open. We had to look that up online, only to find out, from Virgin, that Metallica were only due at 9:00! Very poor post-order information from our ticket provider.
29 May 2024
Unprompted review
The audience
How is it possible in a metallica concert no one was headbanging, jumping or doing mosh pits. Why where the security instructed to stop anyone if they had someone on their shoulders. This is just ridiculous. If itallians want to act like they are going to a classical concert create zones for metal fans and for the rest. It was an H&M Metallica fashion show not a concert.
29 May 2024
Unprompted review
We had to cancel our trip to Milan for…
We had to cancel our trip to Milan for Metallica's concert due to health reasons and we couldn't get a refund of our tickets even though we had plenty of time to do so. I think you should change your policy and give your customers the choice to cancel and take their money back.... We lost 4 tickets that costed around 400€... I don't think I would book again with your company 👎
29 May 2024
Unprompted review
It was the best concert i have seen in…
It was the best concert i have seen in a while!! I love it so much
29 May 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Consumer,
Thank you for sharing your experience with Ticketmaster.
We hope to talk to you again soon!
Ticketmaster Italia
Despite the massive crowd I found no…
Despite the massive crowd I found no problem accessing and leaving the area!
29 May 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Georgios,
Thank you for sharing your experience with Ticketmaster.
We hope to talk to you again soon!
Ticketmaster Italia
It was simply amazing
It was simply amazing! Best experience for any fan of any artist.
27 April 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Santiago,
Thank you for sharing your experience with Ticketmaster.
We hope to talk to you again soon!
Ticketmaster Italia
Reply from Ticketmaster Italia
Dear Itay,
Thank you for sharing your experience with Ticketmaster.
We hope to talk to you again soon!
Ticketmaster Italia
tate was amazing, love her sm
it was great overall, fun; unfortunatelly inside Fabrique it's very hot and one (or two girls didnt see exactly cause it all happened so fast) started to feel unwell while Tate sang You Broke Me First.. she was an angel tho, she saw somebody collapsed and immediately stopped singing, then she signalled the security to come help; she also advised us to stay hydrated 🥰
some better ventillation system wouldnt hurt you guys, but at least it s good they handed some water bottles to the front rows :-?
16 May 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Nick,
Thank you for sharing your experience with Ticketmaster.
Regarding the aspects related to the event organization and venue, we will forward your thoughts on the matter to the event organizer.
Being informed of these issues is always useful in order to get better in the future!
We hope to talk to you again soon!
Ticketmaster Italia
Reply from Ticketmaster Italia
Dear Hannu,
Thank you for your feedback.
Your opinion on the quality of our services matters a lot to us.
Enjoy your show!
Ticketmaster Italia
Customer service helped me regain access
I lost my SIM card during a holiday and wasn't aware at all that I'd get an OTP code there.
Customer support (Teresa) helped me regain the access to my account.
After confirming my details, she was very fast to provide me a valid OTP code and helped me setup a new mobile phone in my profile.
14 May 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Ivan,
Thank you for your feedback about the support received by our Customer Care team.
We are always happy to know that our customers were able to find an effective solution with our help.
We confirm you that our agents were able to help you with your OTP request because your phone number was previously validated by you and we could verify your identity thanks to your cooperation.
We hope you enjoy your show!
Ticketmaster Itali
I asked them quite a difficult case I…
I asked them quite a difficult case I had with my tickets and gave an incredibly clear resolution within 1h.
9 May 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Carlos,
Thank you for your feedback on the handling of requests by our Customer Care team.
We are always happy to know that our customers were able to find a solution to their issue with our help.
Enjoy your show!
Ticketmaster Italia
Ticket should be available in pkpass…
Ticket should be available in pkpass form as well it would make life much easier
26 April 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Christos,
Thank you for contacting us.
We would like to point out that Trustpilot is not one of our official Customer Service channels and this may explain possible delays in responses.
We strongly suggest our customers to get in touch via our Help Centre, as this will provide a faster response.
We inform you that our Customer Care team has replied to your query via e-mail on 3 and 30 April 2024.
Should you need further assistance, please do not hesitate to contact us via the correct contact form.
Kind regards,
Ticketmaster Italia
I've been to Simple Minds gigs before…
I've been to Simple Minds gigs before but never have I ever seen floor used for chairs and people forced to seat. Awful castration of rock and roll.
Band was great as usual.
20 April 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Milivoj,
Thank you for your feedback.
We inform you that our Customer Care team contacted you on April 29, 2024 with all available information about your order and we confirm you that the row and seats of your tickets were specified during the purchase phase.
We would also like to remind you that the seat allocation is established exclusively by the event organizer.
Should you need further assistance, please do not hesitate to contact us via the correct contact form.
Kind regards,
Ticketmaster Italia
Quick response and friendly personal.
Quick response and friendly personal.
29 March 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Mirna,
Thank you for your feedback about the support received by our Customer Care team.
We are always happy to know that our customers were able to find an effective solution with our help.
We hope you enjoy your show!
Ticketmaster Italia
Concerto di Liam Gallagher e John Squire
Visto il concerto di Liam Gallagher e John Squire al Fabrique. Buon concerto, peccato solo per la breve durata. Il luogo è stato semplice da raggiungere in auto e altrettanto è stato per il parcheggio. Sicuramente un'esperienza positiva. Unica nota negativa che mi sento di segnalare, la maleducazione del personale della sicurezza all'uscita.
6 April 2024
Unprompted review
Reply from Ticketmaster Italia
Gentile Ale C,
Grazie per aver condiviso la tua esperienza con Ticketmaster.
Ti informiamo, in ogni caso, non è Ticketmaster Italia ad occuparsi della gestione del personale di sicurezza impiegato presso la venue.
In ogni caso, riporteremo la tua riflessione all’organizzatore e ti ringraziamo per il tuo feedback!
A presto!
Ticketmaster Italia
I got a fast response and help…
I got a fast response and help regarding a question about my ticket purchase :)
5 April 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Antonia,
Thank you for your feedback about the support received by our Customer Care team.
We are always happy to know that our customers were able to find an effective solution with our help.
We hope you enjoy your show!
Ticketmaster Italia
Never buy Early Entrance tickets!
We bought Early Entrance tickets for 120% higher price to end up standing next to people paid normal entrance price. This was a ripoff action we will NEVER do again! Only Depeche Mode delivered with 2 hours concert. But not the Ticketmaster!
28 March 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Viktoria,
Thank you for contacting us.
We would like to point out that Trustpilot is not one of our official Customer Service channels and this may explain possible delays in responses.
We strongly suggest our customers to get in touch via our Help Centre, as this will provide a faster response.
We inform you that our Customer Care team has contacted you via e-mail on 8 April 2024 with further information about your query.
As explained by email, VIP Packages contents and experiences are established directly by the event organizer.
That is why we will make sure to report your experience to the organizer as well.
Should you need further assistance, please do not hesitate to contact us via the correct contact form.
Kind regards,
Ticketmaster Italia
It was the first my experience of vip…
It was the first my experience of vip zone. I liked it very much, especially Italian hospitality and food.
28 March 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Галина Еремина,
Thank you for sharing your experience with Ticketmaster.
We hope to talk to you again soon!
Ticketmaster Italia
Quick service
Ticketmaster Italia Fan Support gave me quick and comprehensive answer for my question. I recommend using their services.
14 February 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Ania,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Italia
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