TicketOne Reviews 4,211

I had a problem with a transaction (I sold a ticket on FanSale and I didn't receive the money for 3+ weeks), so I contacted their customer support. In the space of a week we exchanged emails and their responses were prompt and helpful.

It turned out than my bank was at fault, and I managed to resolve the situation with their help. They were very gracious and supportive, even when I got slightly angry about the situation.

Top experience.

The person who helped me was SO helpful and patient. He called me several times and was in contact with me until I could solve the problem I was having with the website

Very quick response, outcome was achieved, friendly and helpful customer care.

I am trying again and again to purchase tickets to Pompeii, but in the final personalisation of tickets, everything is fine and all the brackets are green, but then whet I want to proceed to payment, the send me an error, that the details are wrong. There is no notion of what could possibly be wrong so i tried adding and deleting special characters, writing everything again, switching first name and surname, deleting all possible error making things (blank spaces in my name and so on), still nothing. How do I buy the tickets then?

I had problems to complete my registration because I could not receive the required code in my phone. A customer assistant called me and helped me with my registration and buying process all the way till the end. Great guy, professional and patient!

I am living in Taiwan. I alway did not verification code via SMS although I have tried several times and used different mobil number for two days. With their great service over the phone, I was able to validate my account outside Italy. Thank you so much! their great services.

great experience, very quick and i appreciate the help

Got help by phone from a super friendly and professional representative.We had a problem getting an sms message and he solved it immediately. Thanks a lot.

Don't get conned into buying insurance. They use a German company that only pays out of you are a resident in the EU

Customer service veloce ed efficiente attraverso una semplice mail.

The communication with the customer Care TicketOne via email was excellent!

Blown away by the excellent customer service support. I had problems registering on the platform. Sent an email. Got an email response asking for a telephone number and more details. Within 5 mins I got a call,(I am in another country and do not speak Italian), and the person calmly took me through the process and viola, I am now registered on the platform and am able to purchase tickets.

I had a problem that I did not recieve the sms they called me and solve it inmediately after I sent an email reporting the problem

I was trying to book tickets for the Italian Open tennis tournament and the official website has the country code for the Philippines wrong, which means I can't receive the authentication code. I tried the website of Ticketone and even though there was no error message, I was still not receiving the code which was becoming frustrating. The reason for the five stars is the customer service. I'm from the Philippines and one of their employees had to call me to give me the code. He had to call me several times because the call keep getting disconnected. I appreciate it when a company doesn't stop until the customer's issue is resolved. A massive thank you to that guy who called me and was very patient with my situation.

I have a very bad expirience. On 15.11.24 I tried to make a purchase of three tickets to the concert. First transaction (order 1257259965) was failed, but my credit card was charged via Paypal for 316,62 EUR . The second order 1257232401 went through, and another 316,62 EUR were paid, I received my tickets. So far, I was double charged.
On the same day 15.11.24 Tcketone confirmed that the first deal was not succesful and wrote "The attempt made, however, generated a request for debit authorization which reduces the limit of the credit card used by this amount. This reduction in your credit limit does not produce any real charges from TicketOne, you will see the correct update on your next credit".
I was waiting for a month, but my credit card was debited.
Then the nightmare started. I send several complains through Ticketone website. They have responded formally, nobody went to the point.
At the moment I do not have any solution and refund.
As as user I can only file through the company website. There is no way to trace the history of the communication with the Customer service. Everytime I receive a formal answer. I have five different messages from the Customer servise, but nobody checked the billing and answered about refund.
I am really frustrated.

Update.
As of 08.01.2025 I have got a refund confirmation via Paypal communication link. An ordinaty case took almost two months. I hope, Ticketone will improve its customer support platform.

We accidentally booked for the wrong date, the customer service was great in helping resolve the situation.

I found that I accidentally chose the wrong entry time for Wonderland in Rome. I asked if this could me moved and it should have been easy as there was plenty of availability at the chosen time, but all they did it was confirming that I booked for 5pm instead of 4 pm. Not the best of the customer services.

TicketOne helped us very well after the wrong tickets were initially ordered.

TicketOne has been clear and quickly found a solution.

We've booked 2 tickets for a concert in Rome and noticed the seat numbers are odd numbers, suggesting we may not be sitting together.

We contacted TicketOne who immediately set our minds at rest, explaining the venue's seating worked that way.

Great customer service, fast, efficient and accurate. Thank you.

Bought ticket twice for Simple minds.
Perfect.