Despite clear documentary evidence of where things have gone wrong, airline fudged and obstructed and put all of the onus onto TicketstoWorld, playing one off against another. Really stressful when st... See more
Company replied
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See what reviewers are saying
Traveling to Delhi via Istanbul on Turkish airlines the flight from Birmingham to Istanbul was spacious and the cabin crew very helpful and courteous. Food was ok for breakfast. But onward journey to... See more
Company replied
I am using TICKETSTOWORLD.CO.UK very long time I couldn’t remember exactly the time first I used but it’s over 10 years already.First able I love it this website very easy to search worldwide flight ,... See more
Company replied
II રામ II Best travel online agency cheaper than most other online companies I have used this to book my long haul tickets. I intend to use them again. Just one minor issue with website - slow to... See more
Company replied
Company details
Written by the company
Tickets To World offers cheap flight tickets and airlines deals with economy class/ business class tickets to worldwide destinations including Bangkok, Singapore, Doha, Kathmandu, Colombo, Jakarta, Sydney, New York, India and many more destinations of the world.
Contact info
Lily House, 11-12 The Shrubberies, George Lane, London, E18 1BD, London, United Kingdom
- 020 8518 5151
- cc@ticketstoworld.co.uk
- www.ticketstoworld.co.uk
4.1
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The luggage issue and the way customers…
The luggage issue and the way customers are treated when they want to raise complaint
8 October 2018
Unprompted review
Reply from Tickets To World
Dear Virginia,
Thank you for your feedback.
I have looked into your booking and can see that it was made online - i.e. without any assistance or advice from our team. As far as the luggage allowance is concerned, this is determined by the airline according to the type of fare and is shown a) on the search results at the time of booking, b) on the booking confirmation and c) on the e-ticket itself. If a customer requires a specific luggage allowance, they should contact us prior to making a confirmed booking as once the ticket is issued, we can not change the allowance.
I understand that you contacted us the day after the booking was made/ ticket was issued and that once you became aware that the allowance was fixed, you asked to cancel. Unfortunately the ticket type you have purchased is non-refundable and again customers should contact us prior to booking if they require a flexible ticket.
I am sorry that you were unhappy with the service you received but as far as i can see, we have done nothing wrong on this occasion.
Kind regards,
Nick Clout
Customer Services Manager
Good customer service
Quick and efficient in helping me resolve my payment as I was using a non UK card. Had to produce certain paperwork and when I called to confirm that my paperworks were received, they assured me that everything was in place and that my tickets would be issued that same day.
8 October 2018
Unprompted review
Reply from Tickets To World
Dear Adeline,
Many thanks for your review. I am pleased to hear that the issue with payment was quickly resolved and that all ran smoothly subsequently. Please note that now you have booked with Tickets to World, you will no longer need to produce any additional documentation for future bookings as long as you are using the same card.
I do hope that we can be of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
This is the second time I have used…
This is the second time I have used this company, they always have a good deal in term of price and I find their website very clear and easy to navigate. I will use them again and recommend them to anyone.
8 October 2018
Unprompted review
Reply from Tickets To World
Dear Ali,
Many thanks for your kind comments and for choosing to book with Tickets to World once again. I am happy to hear that you are happy with the service and the value for money that we provide and that you would recommend us to others.
I hope that we will have the opportunity to be of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Total satisfaction service with affordable price
Found tickets to world through my internet search of a cheap ticket and took the risk of booking through them as they had the cheapest offer. Straight after I started receiving updates from them and kept it going till I travelled which built my confidence in the service and all went well without any hassle throughout my travel.
7 October 2018
Unprompted review
Reply from Tickets To World
Dear Dr. Paul D,
Many thanks for taking the time to review your experience of booking with Tickets to World. I am delighted that as a first-time user of our service, all went well and you were happy with both the service and the value for money you received.
I do hope that we can be of assistance to you again in the near future.
Kind regards,
Nick Clout
Customer Services Manager
Superb customer service
I have been using this company for a long time and recommend them to all my family and friends
6 October 2018
Unprompted review
Reply from Tickets To World
Dear Ranna,
Many thanks for your review, your loyalty to Tickets to World and of course for recommending us to family and friends - this is very much appreciated.
I do hope that we can be of service to you again very soon.
Kind regards,
Nick Clout
Customer Services Manager
Booking tickets
It was easy to book tickets, but my tickets were issued under two booking reference for the same family, never was informed of this when tickets were issued, encountered difficulty when trying to update passeneger info on the airline website, I have had issues with different booking reference for same family in the past, hope it doesn't happen this time around !!!
5 October 2018
Unprompted review
Reply from Tickets To World
Dear Narayanan,
Thank you for your feedback.
Unfortunately when there are different fare types involved (e.g. adult and child), these need to be booked separately. I can assure you that this should make no difference whatsoever to your travel experience, however, if you do encounter any difficulties at all, please do not hesitate to contact us.
Kind regards,
Nick Clout
Customer Services Manager
Great Prices - extremely competitive
Had to go to the US for an impromptu trip. Shopped around on the major sites (expedia; Opodo; Travelocity; etc) and the prices were astronomical. I stumbled across TicketsToWorld and their prices seemed so reasonable - unbelievably so. After the third visit to the website, I hesitantly booked it. When I told my travel companions the prices, they were very sceptical and didn't believe me and said until I received the confirmation, it wasn't true. I got the confirmation shortly afterwards and they had to concede that I had gotten a good deal. I've done the trip and everything was fine as booked. Would definitely recommend based on my experience and use them again as a first point for future travel.
1 October 2018
Unprompted review
Reply from Tickets To World
Dear Mrs. MB,
Thank you for sharing your experience of Tickets to World with the Trustpilot community (and of course with your friends!). I do appreciate how daunting it can be booking with a company that you have not heard of before but I am pleased that you gave us a try - and of course that you were satisfied with the service and excellent value for money we provide.
I do hope that both you and your friends will consider using us again in future.
Kind regards,
Nick Clout
Customer Services Manager
Reply from Tickets To World
Dear Babz,
Thank you for your kind words and for rating the service from Tickets to World as five star. I am pleased that you found the service to be straightforward and I do hope that you will consider choosing us again the next time you need to book.
Kind regards,
Nick Clout
Customer Services Manager
Tickets to world is the best Company in…
Tickets to world is the best Company in the UK, simply because I got the best deal online with my ticket
1 October 2018
Unprompted review
Reply from Tickets To World
Dear Khaled,
Many thanks for rating Tickets to World as excellent. I am happy to hear that you got a good deal with us and I do hope that we can be of assistance to you again soon.
In the meantime we would be very grateful if you would consider recommending us to friends and family that might be interested in our service.
Kind regards,
Nick Clout
Customer Services Manager
Fantastic deal on a last minute booking…
Fantastic deal on a last minute booking due to a family emergency in the States. Would certainly book with them again
1 October 2018
Unprompted review
Reply from Tickets To World
Dear Angela,
Thank you for rating Tickets to World as five star. I am glad to hear that we were able to assist you at short notice and that you would consider booking with us again.
I do hope that all is well with your family.
Kind regards,
Nick Clout
Customer Services Manager
T to world is great people
1 October 2018
Unprompted review
Reply from Tickets To World
Dear Mohammed,
Many thanks for your feedback.
I am pleased that all went well with your booking and that you are happy with the service from the Tickets to World team.
I do hope that we can be of assistance to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Reply from Tickets To World
Dear Lawrence,
Many thanks for taking the time to share your feedback of Tickets to World with the Trustpilot community. I am happy to hear that you found it easy to book with us and that you were happy with the price you paid.
We look forward to being of service to you again in the near future.
Kind regards,
Nick Clout
Customer Services Manager
It's more than Ecellent I'm so happy…
It's more than Ecellent I'm so happy with your serviced
25 September 2018
Unprompted review
Reply from Tickets To World
Dear Ragaei,
Many thanks for your feedback and for rating Tickets to World as excellent - we can ask for no greater praise than this.
We look forward to being of assistance to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Quick action for confirmation with my…
Quick action for confirmation with my name ( first name and sir name is the same ). Never have this service before .
24 September 2018
Unprompted review
Reply from Tickets To World
Dear Tin Tin,
Thank you for your feedback. I am pleased to hear that your booking with Tickets to World was hassle free - this is of course one of our main priorities.
If you were happy with the service that you received, we would be very grateful if you would consider recommending us to friends and family. Personal recommendations from satisfied customers are very important to us.
Kind regards,
Nick Clout
Customer Services Manager
easy to deal with & very efficient
24 September 2018
Unprompted review
Reply from Tickets To World
Dear Arthur,
Thank you for your kind comments. It is of course one of our main priorities that customers find it easy to make a booking.
I do hope that the Tickets to World team can be of service to you again in the near future.
Kind regards,
Nick Clout
Customer Services Manager
Reply from Tickets To World
Dear Vikas,
Many thanks for your kind comments. I am very happy to hear that you were satisfied with the service from the Tickets to World team on this occasion.
I hope that we can be of assistance to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Helpful and efficient
20 September 2018
Unprompted review
Reply from Tickets To World
Dear Paul,
Thank you for taking the time to rate your experience with Tickets to World. I am pleased all went well and I do hope that you will consider us again the next time you plan to fly.
Kind regards,
Nick Clout
Customer Services Manager
Very efficient and fast response
Very efficient and fast response. Well done!
20 September 2018
Unprompted review
Reply from Tickets To World
Dear Kwai,
Many thanks for your comments and for rating Tickets to World as five star on this occasion.
I do hope that we can be of assistance to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
No Problems at all
20 September 2018
Unprompted review
Reply from Tickets To World
Dear Donald,
Many thanks for your feedback. I am pleased to hear that all went well.
I do hope that you will choose Tickets to World again the next time you need to travel.
Kind regards,
Nick Clout
Customer Services Manager
Very reliable and good service
19 September 2018
Unprompted review
Reply from Tickets To World
Dear Elizabeth,
Thank you for your comments and for taking the time to share these with the Trustpilot community. I am pleased to hear that you were happy with the service from the Tickets to World team on this occasion.
We look forward to being of assistance to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
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