Tigerair Reviews 24

PSA for anyone considering Tigerair Taiwan
On Dec 30, I flew Tigerair Taiwan IT217 (Tokyo → Taipei). Because Tigerair does not allow passengers to purchase checked baggage within 4 hours of departure, I had no way to add baggage before arriving at the airport._ On top of this, before the 4 hour cutoff that's artificial, the website was complete garbage to use and we can't connect to any support since they try to automate support which failed and then you still have to wait over an hour to connect with someone.
At the airport, I was quoted over $400 USD for one checked bag + one carry-on. After throwing away personal belongings just to reduce weight, I still had to pay $292.17 USD to avoid being denied boarding.
For context, the same baggage would have cost ~$80 if purchased online earlier.
What made it worse:
• A staff member told us, “this is not my problem.”
• My girlfriend was the only passenger asked to re-weigh her bag at the gate, and staff even attempted to weigh her coat. No other passengers were treated this way.I tried to contact them afterwards as well and after 2 hours of wating, they said that they require 4 hours to process a bag so it's impossible for them to take credit card transactions online. 4 hours before takeoff, but at the airport they can properly take credit card transactions up to 30 minutes before the flight. I've never heard of a processing system that stops working 4 hours before takeoff but if you are overcharged and scammed it start work perfectly and no issues processing a bag then.
This wasn’t a choice or an upgrade — it was a forced airport charge created by the airline’s policy, combined with inconsistent enforcement.
I’m sharing this so other travelers can make an informed decision. I won’t be flying Tigerair Taiwan again.

以下是简体中文翻译：

给所有正在考虑搭乘 Tigerair 台湾 的人一个 PSA（重要提醒）。

12 月 30 日，我搭乘了 Tigerair 台湾 IT217 航班（东京 → 台北）。由于 Tigerair 在起飞前 4 小时内不允许购买托运行李，我在到达机场前完全无法加购行李。

更糟的是，在这个人为设定的 4 小时截止时间之前，官网的使用体验极其糟糕，几乎无法正常操作；同时他们试图用自动化客服系统替代人工支持，但系统失败后，仍然需要 等待超过 1 小时 才能联系到真人客服。

到了机场，我被报价 超过 400 美元，仅仅是 一个托运行李 + 一个随身行李。为了减轻重量，我不得不当场丢弃一些个人物品，但即便如此，仍然被迫支付 292.17 美元，否则就会被 拒绝登机。

作为对比，如果提前在网上购买，同样的行李费用大约只需要 80 美元。

更令人不满的是：

一名工作人员直接对我们说：“这不是我的问题。”

我的女朋友是 唯一一个在登机口被要求重新称重行李的乘客，工作人员甚至试图 称量她的外套重量。其他乘客完全没有受到同样的对待。

事后我也尝试再次联系他们，等待了 2 个小时 后，对方表示：他们需要 4 小时来处理一件行李，因此不可能在网上进行信用卡交易。

但问题是：起飞前 4 小时他们说系统无法处理信用卡交易，可在机场却能在起飞前 30 分钟顺利刷卡收费。
我从未听说过有任何系统会在起飞前 4 小时“停止工作”，却在需要高额收费、让乘客被迫付款时又“完美运行、毫无问题”。

这不是一个选择，也不是升级服务，而是航空公司政策制造出来的 强制性机场收费，再加上 选择性、前后不一致的执行方式。

我分享这段经历，是希望其他旅客能够 做出更明智的决定。
我以后绝不会再搭乘 Tigerair 台湾。

I want to share my disappointing experience with Tiger Air to caution others. The airline recently advertised a sale for flights from Tainan to Osaka for summer 2024. Excited by the opportunity, I quickly decided to make a purchase since I was traveling with my son and we only needed one piece of luggage.I strategized by purchasing a ticket for myself with one piece of luggage first, planning to book a separate ticket for my son without luggage. However, when I returned to the website to book my son's ticket, I encountered an unexpected issue:: the system would not allow me to book a ticket for a minor without including an adult in the same transaction.
This crucial information was not disclosed anywhere on the website during the booking process. When I contacted customer service to address the issue, I was informed that they could not cancel my ticket for a new combined booking. Instead, they offered me the option to purchase an entirely new set of tickets over the phone—at a much higher price.
As a result, I lost the money for my original online booking due to the non-refundable ticket policy (which I had agreed to, unaware of the minor travel restriction). To travel with my son, I was forced to purchase a new set of tickets for both of us, including an additional luggage fee for myself.
This experience felt deeply unethical. Tiger Air’s lack of transparency about their booking policies and their refusal to provide a solution left me frustrated and disappointed. To make matters worse, my original seat was resold on the fully booked flight, and I was denied any refund.
I hope my experience helps others avoid a similar situation. Tiger Air needs to improve its customer service and ensure their policies are clearly communicated to prevent families from being caught in such predicaments.

I flew from Japan to Taiwan in September 2024, and let me tell you—it was a *disaster*. Easily one of the worst experiences I’ve ever had flying. First, I had an issue with my carry-on luggage. I've traveled to Japan with EVA Air and across Europe with various airlines without any problems, but Tiger Airways? They *insisted* my carry-on was too big, which was complete nonsense. Then, they had the nerve to charge me a ridiculous fee of $47.50 for it!

To top it off, I just wanted to say a simple goodbye to my friend at the gate, but instead, I had to deal with this unnecessary nonsense. Their lack of customer service and absurd policies ruined what should have been a smooth trip. Trust me—avoid Tiger Airways at all costs. Do not travel with them if you value your sanity!

Extremely predatory. The tickets may be cheap, but they attack you at the check-in counter. Anything that you hold is considered a extra luggage in my experience, even the jacket that I had wrapped around my waist was considered a "carry-on" piece and they would charge for that. They wouldn't let me place my jacket into my actual carry-on bag. With the carry-on bag itself, I also had problems, because they claimed it was too big even though it clearly fit in the metal cage. After showing them that, they took out their own tape measurement and 'measured' it, saying that it is 0.5cm oversized. The "squish" that bags have are accounted for their measurements.

Worst check-in experience; it didn’t allow me to check-in online and pay for the luggage, ending up paying double at airport!! And staff didn’t honor the website price considering the problem on their website! The ridiculous part was that you are not allowed to pay for a 20 Kg luggage at airport, only 15 or 30 kg!!! As a frequent traveler around the world, I do not recommend this airline at all.

Even one star is too much for this airline. Apart from the flight attendants everything is bad at this airline. Bad attitude, they don’t fallow international air traffic rules, greedy to an extreme extent, and the passengers are rude and noisy.

Terrible website and customer service. Absolutely horrendous airline, DO NOT book this airline you will regret it.

C7Z64Z
NO star!
COVID -19 !
Request full CASH REFUND !

You had cancel the flight from Melbourne to Hobart on 3 April. I had request for a credit refund once you had decided to cancel the flight. And now I do not wish to have the credit refund since you’ve taken too Long. I WANT MY CASH BACK !

Please confirm you can process my full refund imminently as this will not class as a forfeit due to your negligence to reply. please contact me

My husband and I flew from Melbourne --> Brisbane on flight TT522 on 20th February. Before boarding the flight, we were asked to weigh my husband's backpack, and my hand luggage. We could see clearly the scales indicated 7kg for the weight for both items separately, which we had weighed before we departed home and again at the airport when we checked in our main luggage. The rude lady who asked us to weigh the luggage, then told us we had to pay to take the luggage aboard. She said we were over the limit and could not board. We asked to weigh again and told her we know we are both allowed hand luggage items of 7kg each. She dismissed this and would not let us proceed, by which time our names were being called out as we were the last two people to board the flight. We were forced to pay $46.40 and had to run on to board our flight. We can only understand that this was simply an act of racism, as we saw this member of staff let a number of non-Asian people on before us who had bigger bags than ours, who were allowed to proceed without items being weighed - and she targeted and stopped us to weigh ours. (The hand luggage is a small 4-wheel - smaller than the average hand luggage and the backpack was about the same size, if not smaller).

So unprofessional, we contacted tigerair several times with proof of reciept and emailed our concerns to which they said they would not offer a refund and that "staff followed correct procedures" - SIMPLY RACIST!!!

Have just received my second ‘ adjustment ‘ to a 3 day paid holiday to Sydney by Tiger air.

I now effectively have 2 days away instead of the 3 I booked.. My arrival now means I simply go to the motel for bed.

(Motels are paid for so no refund there.)

TIGER AIR.. IF YOU WONT PROVIDE WHAT IVE PAID FOR WHY ARE YOU IN BUSINESS ???

The last time I make this stupid mistake.. back to Jetstar

They cancelled my flight on the day I was flying down to attend a memorial of a friend who had recently passed. It happens....
My issue is what happened next. They asked you to ring them. I did and used 2 phones on hold for over 40 minutes before the line drops out. Call again, same issue. Eventually get through a couple of hours later after being hold for an hour. No flight with a seat available for two days (they fly from the GC to Sydney several times a day). I now have to wait 10 days for a refund.
Tried to contact them via their website and receive an email that they will respond in the next 5 working days.
Just poor all round.

I was flying from Sydney to Melbourne on a flight set for 9.45pm. I had arrived just before 9pm. The check-in kiosks at the airport closed early for my flight and therefore I had to line up to the counter to manually check-in. This included online check in. By the time I was served, I had passed the cut off time for checking in. Fortunately I was allowed to just slide in. Upon running to the gate that was supposed to be boarding, I discovered that the flight was running late. The flight was open for boarding 1 hour AFTER the scheduled time of the flight. It was late as the plane hadn't even arrived into the airport. Why then, did they prevent people booked on that flight to not check-in? And why were there no public announcements to inform the passengers that the plane had not even arrived? Boarding the flight finally opened 20mins from the curfew cutoff at 11pm. Tigerair then announced the 20min, and stated that if passengers do not hurry up and move on the plane swiftly - the flight will be cancelled. Absolutely disgusted with Tigerair directing responsibility of this delay back to the passengers who had paid for Tigerair to take them home. As a result of Tigerair arriving extremely late back in Melbourne, all connecting services such as planned train trips etc were missed - costing more money and inconvenience for passengers to try to get home after midnight close to 1am.

Cancelled the flight by text just over 1 hours notice. They claimed bad weather in Sydney.

I checked and all other airlines were operating.

We had to book business class with other airline at great expense. Now heres the amazing bit, we asked for refund and they only offered a credit. NO FLIGHT AND NO MONEY BACK. CRIMINALS!!!!!

Flown with them 10x or more, still havent learnt my lesson in as much as they are very often delayed but they are usually the cheapest by 15-20% so swings and roundabouts.

Cheap. Easy.

Instead of keeping info hidden, cost involved in the facilities like seat selection as well as details of admissible free checked in baggage info should be reflected clearly prior to booking selection by the customers / travelers; this can compel customers to go for subsequent booking cancellation even.

I checked in online for a flight and received a confirmation text that had a working link in it but when I went to board the plane, the link went to an error and I was told that I wasn't checked in and that the text was checking me into a flight that I had already travelled on (which isn't possible). I had to them book another flight and travel from the Gold Coast to Brisbane to take it so I could get home. Once home, I wrote a complaint to them and they admitted that it was a system error on their end that had caused this but advised that it was my responsibility to know this and therefore would not provide any compensation. I cannot believe that they expect me to pay for their error. This takes incompetence and appalling customer service to another whole level

Last weekend I tried unsuccessfully to check in for a TigerAir return flight from the Gold Coast. I'd downloaded the app onto my phone & completed the checkin information - entering the booking number, date & airport. I selected to have the confirmation sent to my e-mail address, checked my e-mails & opened the confirmation e-mail which had arrived almost immediately - it thanked me for checking in for my flight, informed me my boarding pass was attached & further informed me that TigerAir looked forward to welcoming me on board. Unfortunately this was far from the case - I arrived at the airport at 1520 for my 1700 flight. I waited patiently for boarding & opened the e-mail & attachment as I approached the TigerAir staff. Daniel scanned the boarding pass & told me it was the wrong one & handed my phone back. I checked the e-mail & informed him - "no this is the one I was sent this morning" & pointed out the time on the confirmation e-mail. He said "I'ts for a Sydney to Gold Coast flight" (that I had taken 5 days earlier!) He was dismissive saying "You're not checked in. Go out & find another flight." I went back to the Checkin counters but there were no TigerAir staff & no seats available on any airline to get me back to Sydney for work at 21:30. I made calls to TigerAir & Flight Centre staff also attempted to get TigerAir to arrange an alternate flight but they refused to do anything. I was told to send an e-mail attaching the documentation, which I did. I was forced to remain on the Gold Coast overnight, pay for a hotel, transport, miss a night of work (I'm a nurse) pay for another flight - all up over $220 due to TigerAir's malfunctioning checkin system. To date TigerAir have not responded to my request for an alternate flight home 5 days later!